Service Level Commitment
This Service Level Commitment contains information about:
- Who we are and the services we provide
- How to contact us
- How we communicate with you
- Your personal data and privacy
- Cancelling services
- Resolution of complaints
- Reporting abuse
Who we are and the services we provide
Namesco Limited is a leading domain name, web hosting and email provider which also offers other web services through our website www.names.co.uk to consumers and businesses. We are registered in England and Wales and our company registration number is 03913408 and our registered office is at Acton House, Perdiswell Park, Worcester, WR3 7GD, United Kingdom. Our registered VAT number is GB 824767110.
How to contact us
All written correspondence should be sent to our registered address and main office at Namesco Limited, Acton House, Perdiswell Park, Worcester, WR3 7GD.
In addition, there are a number of ways you can contact particular departments on our Contact Us page.
How we communicate with you
We will only contact you about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you would like to change your communication preferences to opt in or out of receiving specific communications, you can manage this in your Online Control Panel.
We will also abide by industry-accepted standards, such as the Code of Advertising Conduct of the Direct Marketing Association.
Your personal data & privacy
You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer, in accordance with our Terms and Conditions. You can contact Customer Care at any time if you need assistance.
We will consider all requests for refunds depending on the package you have and the circumstances giving rise to the request, as set out in our Refund Policy.
Resolution of complaints
If you are unhappy with any of our products or the level of our services, please contact us and let us know as soon as possible. If the complaint involves downtime of a service, please contact us within 5 days of the downtime incident. It is mainly through your feedback that we are able to review and keep improving the overall service we provide.
- Existing customers: Please raise a support ticket in your Online Control Panel. Contacting us in this manner will allow us to quickly pass standard security and deal with your issues promptly.
- Not a customer: You can write to us at Customer Care, Namesco Limited, Acton House, Perdiswell Park, Worcester, WR3 7GD. Alternatively, you can telephone us on 0345 363 3630 (or, if calling from abroad, +44 (0)345 363 3630).
All complaints are dealt with by managers at the highest appropriate level. If your complaint is not resolved to your satisfaction you can ask to escalate the matter internally by writing to our Customer Care team at the address given above, explaining that you wish the matter to be escalated.
To avoid any delay, please do not send correspondence to individual employees' email addresses.
We will aim to acknowledge your enquiry within 3 business days and respond within 10 working days of receipt of your enquiry.
Are you looking to report:
- Network abuse (Bot net, DDOS, Port Scanning, Spam)
- Copyright infringement
- Trademark / IP abuse
If yes then please contact our abuse team by email: email@example.com
If you are looking to report any of the below, then please report this directly to the IWF at https://www.iwf.org.uk/report
- Child sexual abuse images hosted on our servers
- Criminally obscene adult content on our servers
- Non-photographic child sexual abuse images on our servers