COVID-19

Supporting you through
unprecedented times

COVID-19 Support

Giving you a helping hand

Many of our customers run small businesses that have had huge strain put on them, without the resources to quickly adapt like bigger businesses. We understand this, and are totally committed to supporting our customers through the enormous challenge that Covid-19 has presented…let us help where we can.

Support with billing

Support with billing

If you’re struggling because of the pandemic, please don’t suffer in silence… get in touch if you have any concerns about your renewal costs or billing cycle. We may be able to help, please just talk to us.

Waived overdue fees

Waived overdue fees

We know some customers’ domains are overdue and have slipped into the redemption phase which usually incurs a fee. If your overdue domain is a .com, .net, .org, .biz or .info, we may be able to waive that fee to make it easier for you to restore your domain name.

We’re ready to talk:

0345 363 3632

We’ve made getting a website quick, and affordable!

Rapid Website

Rapid Website only £249.99

We’ll build you a website in 3 days

We’ve introduced a service that promises a professionally-built website by our Studio Team, finished in just 3 days, at a budget-friendly £249.99. With the pandemic creating a need for all business to have an online presence, this is a great way to get up and running in no time.

We have other options too, that may suit bigger businesses. We can build you an online shop, give us details of your products and we’ll set everything up so you can sell online and watch the money flow into your business!

More info

Visit our blog

Check out our blog

We’ve posted some useful blog articles since the pandemic began, including advice on taking your business online, adapting to remote working and tips on ecommerce. Plus, for a bit of light relief, our Legal Counsel (and mum of two), Hannah, has regularly blogged about the perils of lockdown with a young family in her Isolation Diaries series...

Visit our blog

We’re here for you

We’re open and ready to help you 7 days a week – on the phone or via a ticket from your Online Control Panel. So our message to you is, talk to us!

Call us on 0345 363 3632

Go to Online Control Panel

Keeping our staff safe

We’re following all the Government guidance when it comes to keeping our employees safe, so we may be working from home when you contact us. Rest assured we’re still dedicated to giving you great customer service – even with the odd dog barking in the background!

COVID-19 Questions & Answers

  • Are the support teams available during this time?

    Yes absolutely. Our support staff are back in the office working normal hours which are available here.

  • How do I contact support at this time?

    The same way you usually do - you can raise a ticket via your Online Control Panel or, call us directly using the 0345 numbers listed on our website.

  • What provisions have been made to deal with COVID-19 for you and your supply chain?

    We're cloud-based, so remote working and accessing the necessary systems to provide the same level of services to our customers, is well-practiced and robust. This includes all the systems our commercial teams need to continue to support customers throughout. We are working with our cloud computing and systems partners - as we do as part of normal business operations - to ensure the integrity and availability of our platform. We’re also in regular contact with our connectivity and hardware partners and they are continuing to provide service without interruption.

  • How does your business continuity plan deal with COVID-19 and how prepared are you now for increased outbreak?

    Our business continuity plan in any situation prioritises safety, first and foremost. We’ve prepared our staff and provided all the tools they need to continue delivering essential support, advice and quality service, whether they’re at home or in the office, even in the event of an escalation of the current situation.

  • How are your data centres impacted?

    Our UK data centres remain fully operational and to ensure the health and safety of our employees, we’ve reduced the number of on-site data centre staff to an absolute minimum. Two network administrators will continue to operate in each data centre location to provide remote hands where necessary. The administrators on shift practice social distancing and use their own computer equipment. This equipment is cleaned and locked away at the end of shift to ensure the working environment remains clean and healthy.

  • What do I do if I am struggling with my own business?

    Talk to us. Don’t forget, we’re here to support you and that includes conversations about payment terms. It’s our view that all businesses, both big and small, should maintain a strong digital presence and invest in tools that will support home working and collaboration during these times. So, if you are struggling, please get in touch and talk to our advisors about billing arrangements.

  • Can you help me get a digital presence fast?

    Yes. We have introduced a new service designed to get businesses without a previous digital presence online fast. In just a few days, we will create a small, but functional website for you and will provide you with an ongoing service that means we can develop and expand the site over time, or keep things small – whichever suits you. Call 0345 363 3632 – or take a look at our Rapid Website package now.

* With the Rapid Website package, websites will be designed and built within 3 working days on receipt of all images and content from the Customer.

** The offer is 40% off all monthly, annual and multi-year Starter cPanel Web Hosting and WordPress Web Hosting plans. This offer is for the first billing period only, does not apply to renewals, cannot be used in conjunction with any other offers and may be withdrawn at any time at the discretion of Namesco Limited.

† The offer is first month free on all monthly Microsoft 365 Business Basic plans. This offer is for the first billing period only, does not apply to renewals, cannot be used in conjunction with any other offers and may be withdrawn at any time at the discretion of Namesco Limited.

†† The offer is one month free on all monthly, annual and multi-year Website Builder - Professional Shop packages. This offer is for the first billing period only, does not apply to renewals, cannot be used in conjunction with any other offers and may be withdrawn at any time at the discretion of Namesco Limited.