GDPR – what it means for our customers news

GDPR – Protecting your data

What is the GDPR?

The EU General Data Protection Regulation (GDPR) will supersede the UK Data Protection Act 1998 on the 25th of May 2018. The new law is wide-reaching in scope and expands the rights of individuals to control how their personal information is collected and processed. It also places a range of new obligations on organisations to be more accountable for data protection.

Who does the GDPR apply to?

The GDPR applies to all EU organisations that collect, store or process the personal data of individuals residing in the EU, including non-EU citizens.

Organisations based outside the EU that offer goods or services to EU residents, monitor their behaviour or process their personal data will also be subject to the GDPR.

What is doing?

We are working on a number of projects to achieve compliance with the GDPR that will ensure our customers’ data is fully protected and all relevant safeguards are in place.

Our current projects include:

  • Updating our Terms and Conditions to reflect changes brought in by the GDPR
  • Updating our Privacy Statement to ensure that our customers know exactly what we do with their data
  • Minimising the amount of customer personal data that we collect and use
  • Reviewing our usage of personal data
  • Ensuring that the personal data we do hold is accurate and kept up to date
  • Ensuring that personal data is stored securely and that all relevant safeguards are in place
  • Reviewing the way we obtain marketing consents to ensure compliance with the “opt-in” principle contained in the GDPR
  • Reviewing all data processing agreements in place with our partners and suppliers to certify that third party processes are compliant with the GDPR

What happens next?

You will not notice any difference to the service you receive from We are simply making sure that we are fully compliant with the GDPR by May 2018. If you have any specific queries, please contact Customer Care on 0345 363 3633 or raise a ticket in your Online Control Panel.


  1. Thanks for keeping us updated about what the company is doing with our personal information.

    Thanks Laura!

  2. What do I need to do on MY namesco Sitemaker website for this new rule… as in what tasks or disclosures do I need to action / put on my website for my customers who visit my site?

    • Mike Hodkinson

      26/04/2018 at 09:19

      Good morning Ken

      It’s impossible to give specific advice without knowing the workings of your business and the data you keep on customers.

      However, as a starting point we can advise that you will need to ensure your privacy policy is compliant with the GDPR, and of course you then adhere to the policy. Part of that policy will need to describe exactly how you will collect, use and store the personal data of your customers.

      We’ve found the ICO website very useful when getting our own business compliant: []. Good luck with it!

      I hope that helps

      Best Regards

      Mike Hodkinson

  3. Are our domain names and linked email addresses with you compliant with relevant GDPR provisions ?

    • Mike Hodkinson

      26/04/2018 at 09:25

      Good morning

      We are working hard to ensure that all aspects of our business are compliant with GDPR, domain name registries are also rolling out new rules about WHOIS to comply with GDPR.

      Best Regards

      Mike Hodkinson

  4. You host a website for me. I have three GDPR concerns.
    You log ip addresses for each file visisted. Will this continue and how can I get consent from visitors before you log them?
    I have an analytics tool. Happily not Google. I control was it collects so that part is down to me to comply. At the mkmoent everything is anonymized but I may switch it off until the regulation is up and running.
    I use web fonts, from Again, I have the problem of getting consent before get notified. Should I switch this off too?
    Thank you for your advice.

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