FTP (File Transfer Protocol) is used to transfer files from one computer to another, it is the area where your files are saved and accessed on any given server. If FTP is enabled and open for an extended period of time you are increasingly vulnerable to attack and viruses. FTP lock is a great security feature we introduced last year. We always recommend you switch your FTP settings to the most secure option.

In your Online Control Panel, the FTP lock feature offers the three following options:

1. If you do not need to use FTP, you can disable the feature. We highly recommend locking FTP when not in use to maximise your online security.  In the event that you want to use the facility in the future you can simply enable it.

2. For those of you with a dynamic IP address, you can use the ‘Other IPs’ option to unlock FTP for a specified amount of time. The time allowance can be from one hour to 30 days. This means you do not need to stipulate a particular IP address each time you want access. The length of time is capped at 30 days in order to increase your online safety and ensure you have complete control and it is never left open indefinitely.

3. For customers who have a specific IP address or a number of specific IP addresses, you can add a white-list of IPs to your settings. The listed IPs will be the only addresses able to access your files through FTP. You can add and/or remove IPs from the list whenever you wish.

If you have any questions about your FTP settings, please do not hesitate to raise a support ticket via your Online Control Panel.