There was once a time when customer support was delivered solely via phone, but as our lives have become increasingly interconnected and digital platforms have evolved, we have all collectively come to expect brands to provide an easily accessible omnichannel… Continue Reading →

Since the initial outbreak in Wuhan, China back in November 2019, the novel COVID-19 coronavirus has spread rapidly around the globe. The high infection and mortality rate has forced governments and business to take unprecedented measures, such as social distancing,… Continue Reading →

There is no doubt about it, the Covid-19 situation has shaken the world, changing lives beyond recognition. But that doesn’t mean that everything must come to a stop – think of it as business being postponed, not cancelled… Although it’s… Continue Reading →

COVID-19 has sent giant waves of disruption through many areas of our personal and professional lives. Thousands of people have suddenly found themselves in the new position of working from home, so we’d like to share some top tips from… Continue Reading →

In 2019, Ecommerce sales in the UK were predicted to reach £106.46 billion(1) so there is great potential to be successful when starting an online business. However, a large number of businesses online fail and in many cases, it’s due… Continue Reading →

Whether you are an owner, director or senior manager, you will know that there is always room to take business communication, both internally and externally, to a higher level. Here are 8 simple steps that will help you do better… Continue Reading →