Support Centre

Changing your domains DNS Settings



We've made a few changes to your Control Panel dashboard, so things may look a little different. To learn about the changes we've made and to see how to navigate the dashboard, to see our new Control Panel dashboard guide. click here

To update your domain names DNS settings, simply click the cog to the right of your domain name and select the DNS Settings option from the drop-down menu.

At this point you will be greeted by one of two screens. If you have not yet activated advanced DNS you will see the following screen.

From this screen you can select one of preset DNS templates. So, if your domain uses our services entirely, this is likely all you will need. Simply select one of the templates from the drop-down menu next to Apply template then select Save. The drop-down menu will revert to say Please select... however, this will have saved your template choice.

The alternative screen you may see, is for those that have activated advanced DNS. This offers the same options as the basic DNS screen, plus the ability to set individual DNS records, as you can see in the screenshot below.

In the section entitled A, CNAME, AAAA, TXT and NS records you can create hostname records to point to any location you wish. To create a record, enter the text you wish to appear before your domain name into the Hostname field. Change the Type option to the required record type you wish to create, then add the destination address in the Result field.

As an example, you may want to create to point to

To create this, you would enter webmail into the Host Name field, set the record Type to A and enter in the Result field. To confirm any changes to your DNS configuration select Save which you will find at the bottom of the screen.

Please note that due to DNS propagation, any changes made to your domains DNS configuration will take up to 48 hours to take effect.

If you do not feel confident to make DNS changes, please raise a support ticket through your Online Control Panel. Our Support team will happily assist you with your changes.

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