How often do I receive renewal reminders?

Renewal reminders are sent out to customers who have packages set to manual renewal with us.

The first reminder is sent out to customers six weeks from the expiry date as our first initial contact.

Our emails are then sent out each week over that six-week period, until you get one the day before the renewal date.

In total you should have six renewal reminders in total, as we like to let our customers know in advance to give them enough time to sort their renewals out in the Online Control Panel.

If you wish to change the way in which you receive renewal reminders from us, please visit our tutorial here.

If you have any further questions then please raise a support request from within your Online Control Panel or call us on 0345 363 3632 and our customer support team will be happy to help.