Terms and Conditions

ADSL Fair Usage Policy

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Namesco believe that all users of the Internet should be responsible in their usage and how it affects other users. In the majority of cases problems occur with home users rather than business users.

Namesco broadband products are, as for all other ISPs, "contended" services in order to make them affordable. Although your connection is permanently on, contention means that the available bandwidth is shared by all customers active at a particular point in time. This has no effect on the average customer.

Please refer to the table below that shows amounts of typical activities that are achievable even at maximum contention rates (assuming contention applied as advertised at 50:1). Namesco ensure that their broadband service always operates below the maximum contention rates although congestion at a BT exchange, which is out of Namesco's control, may result in slower speeds until BT upgrade their exchange.

Understanding the amounts of data that you may transfer in a month

Activities that can be undertaken with 10GB of data transfer
 PER MONTH
Emails without attachments7,500
Emails with attachments1,000
Downloading Songs400
Gaming at 128kbps (hours)170
Watching a video (minutes)600
Transferring digital photos (6m Pixels)2,500
Hours of surfing1,000

We rely on our customers being fair in the way they use the Internet. Where we believe that a customers' usage is excessive we will contact the customer to discuss how they can modify their usage to the benefit of all of our users.

All ADSL Broadband services from Namesco are sold based on fair usage. You can use your ADSL broadband connection as much as you like, all we ask is you are fair in your usage, ADSL is a service this is contended with other users (bandwidth is not dedicated to your connection alone instead it is theoretically shared in 50 users blocks) and if one person is using up all the bandwidth constantly then under the definition of the product it means that 49 other people have no bandwidth at all. In reality this is not quite the case, however all we ask is you are fair in your bandwidth usage.

This "fair usage policy" is here to give us an option that if your usage is excessive over a period of time to the point it is impacting on other users then we reserve the right to ask you to reduce your broadband usage. If you need a 1:1 service and exclusive access to your bandwidth then you need a leased line, all the time you are using a contended service then you need to play fair with other users.

Generally, we would view data transfer of 60GB or more per month (as is a common limit with other ISPs) to be excessive and reserve the right to discuss this usage with the user concerned.

Activities that can be undertaken with 60GB of data transfer
 PER MONTH
Emails without attachments45,000
Emails with attachments6,000
Downloading Songs2,400
Gaming at 128kbps (hours)1,000
Watching a video (minutes)3,600
Transferring digital photos (6m Pixels)15,000
Hours of surfing6,000

This does not mean your connection will be disconnected or impacted if you exceed this limit but, please have consideration for other ADSL Broadband users with Namesco in your use of bandwidth, however, we do the reserve the right to restrict usage that is excessive.

What happens if your usage exceeds the Fair Usage Policy guidelines?

If your usage exceeds the Fair Usage Policy by an excessive amount, not just a few GB over but reasonably over, then we will contact you by email and request that you reduce your usage.

Namesco will not impose a usage cap on your connection, however, if your usage continues to remain high over the weeks following the first email we have sent to you, then your connection will be contended with other users of a similar usage pattern to yours. The contention will apply upto the advertised level for your product, either 50:1 or 20:1. You can still continue to download as much as you wish, however you will however have contention on the service -noticeable mainly at peak times.

If you usage then tails back down to a more reasonable level then the extra contention applied to your account will be removed. At no stage will an upper download limit on usage be imposed on any account.