{"id":7550,"date":"2026-08-27T15:03:03","date_gmt":"2026-08-27T14:03:03","guid":{"rendered":"https:\/\/www.names.co.uk\/support\/?post_type=ht_kb&p=7550"},"modified":"2026-08-28T10:50:45","modified_gmt":"2026-08-28T09:50:45","slug":"how-to-create-your-first-email-address","status":"publish","type":"ht_kb","link":"https:\/\/www.names.co.uk\/support\/articles\/how-to-create-your-first-email-address\/","title":{"rendered":"How to create\u00a0your first email address\u00a0"},"content":{"rendered":"\n

You can create an email address for your domain directly from your Online Control Panel.<\/a> <\/p>\n\n\n\n

Once your email address has been created, you can sign in to WebMail and start sending and receiving emails. <\/p>\n\n\n\n

<\/div>\n\n\n\n

Before you start<\/strong> <\/h2>\n\n\n\n
<\/div>\n\n\n\n

Make sure you have an email service available for the domain you want to use. <\/p>\n\n\n\n

Important:<\/strong> DNS changes can take up to 24 hours to update. During this time, your new email address may not be able to send or receive emails straight away. <\/p>\n\n\n\n

<\/div>\n\n\n\n

Create your email address<\/strong> <\/h2>\n\n\n\n
<\/div>\n\n\n\n
    \n
  1. Sign in to your <\/strong>Control Panel<\/strong><\/a>.<\/strong> <\/li>\n\n\n\n
  2. Select the domain<\/strong> you want to create an email address for. <\/li>\n\n\n\n
  3. Find the Email<\/strong> section and select Activate your email<\/strong>. <\/li>\n<\/ol>\n\n\n\n
    \"\"<\/figure>\n\n\n\n
      \n
    1. Under Create your first email address<\/strong>, enter the name you want to use before your domain. <\/li>\n<\/ol>\n\n\n\n
      \"\"<\/figure>\n\n\n\n

      For example, if your domain is example.co.uk and you enter sales, your new email address will be:\u00a0
      sales@example.co.uk<\/a>\u00a0<\/p><\/div>\n\n\n\n

        \n
      1. Select Continue<\/strong>. <\/li>\n\n\n\n
      2. Create a password<\/strong> for your new email address. <\/li>\n<\/ol>\n\n\n\n
        \n\n<\/figure>\n\n\n\n
          \n
        1. Select Activate<\/strong>. <\/li>\n\n\n\n
        2. Your email service will now be set up. <\/li>\n<\/ol>\n\n\n\n

          You may briefly see a message confirming that your email package is being created. <\/p>\n\n\n\n

            \n
          1. When you see Your email is ready<\/strong>, select Login to email<\/strong>. <\/li>\n<\/ol>\n\n\n\n
            \"\"<\/figure>\n\n\n\n
              \n
            1. WebMail will open and your new email address will be ready to use. <\/li>\n<\/ol>\n\n\n\n
              <\/div>\n\n\n\n

              What happens next?<\/strong> <\/h2>\n\n\n\n
              <\/div>\n\n\n\n

              The first time you open WebMail, you may see a welcome screen confirming that your email is set up. <\/p>\n\n\n\n

              You can then start using your new email address to send and receive messages. <\/p>\n\n\n\n

              <\/div>\n\n\n\n

              If your email address is not working yet<\/strong> <\/h2>\n\n\n\n
              <\/div>\n\n\n\n

              If you have only just activated your email, DNS changes may need time to update. <\/p>\n\n\n\n

              This can take up to 24 hours<\/strong>, so don’t worry if you can’t send or receive email straight away. <\/p>\n\n\n\n

              If you are still unable to send or receive emails after 24 hours, check that your domain and email service are active in the Control Panel. <\/p>\n\n\n\n

              <\/div>\n\n\n\n

              What’s the difference between an email address and a mailbox?<\/strong> <\/h2>\n\n\n\n
              <\/div>\n\n\n\n

              Think of your mailbox<\/strong> as your inbox. <\/p>\n\n\n\n

              It\u2019s where your emails are stored, and it\u2019s what you sign in to when you want to read or send messages. <\/p>\n\n\n\n

              Your email address<\/strong> is the address people use to contact you, for example: <\/p>\n\n\n\n

              hello@yourdomain.co.uk<\/a> <\/p>\n\n\n\n

              You can also add other email addresses, known as aliases<\/strong>, to the same mailbox. This means messages sent to different addresses can arrive in the same inbox. <\/p>\n\n\n\n

              For example: <\/p>\n\n\n\n