{"id":7055,"date":"2025-07-07T15:54:46","date_gmt":"2025-07-07T14:54:46","guid":{"rendered":"https:\/\/www.names.co.uk\/support\/?post_type=ht_kb&#038;p=7055"},"modified":"2025-07-07T15:55:47","modified_gmt":"2025-07-07T14:55:47","slug":"how-to-delete-a-mailbox","status":"publish","type":"ht_kb","link":"https:\/\/www.names.co.uk\/support\/articles\/how-to-delete-a-mailbox\/","title":{"rendered":"How to Delete a Mailbox"},"content":{"rendered":"\n<p>In this article, we will show you how to\u00a0<strong>delete a mailbox. <\/strong>This is useful when you&#8217;ve used all your available mailboxes and need to free one up, or when a user has left the organisation and their data needs to be removed.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-nco-warning-block\"><p class=\"nco-warning-block-content\"><strong>CAUTION<\/strong>: Please ensure to check this is the mailbox you wish to delete as this action may be irreversible.<\/p><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Getting Started <\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>To get started, you first need to log into your Online Control Panel. Unsure how to do so? Follow our guide\u00a0<a href=\"https:\/\/www.names.co.uk\/support\/articles\/how-to-access-your-control-panel\/\">HERE<\/a><\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Step One <\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>In your Control Panel, select the\u00a0<strong>Services<\/strong>\u00a0tab and then\u00a0<strong>Dashboard<\/strong>.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"447\" height=\"552\" src=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2025\/07\/1.png\" alt=\"\" class=\"wp-image-7056\" style=\"width:319px;height:auto\" srcset=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2025\/07\/1.png 447w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2025\/07\/1-243x300.png 243w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2025\/07\/1-40x50.png 40w\" sizes=\"auto, (max-width: 447px) 100vw, 447px\" \/><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Step Two<\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>On the right side of the page, select <strong>Email Settings<\/strong> next to <strong>Email Hosting<\/strong>. Then, from the drop-down menu that appears, select <strong>Users and Email Rules<\/strong>.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"359\" src=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2025\/07\/2-1-1024x359.png\" alt=\"\" class=\"wp-image-7058\" srcset=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2025\/07\/2-1-1024x359.png 1024w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2025\/07\/2-1-300x105.png 300w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2025\/07\/2-1-768x269.png 768w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2025\/07\/2-1-50x18.png 50w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2025\/07\/2-1-1536x539.png 1536w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2025\/07\/2-1-2048x718.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Step Three<\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>In the <em>Users and mailboxes<\/em> section, select the <strong>username of the mailbox<\/strong> that you want to delete.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"417\" src=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2025\/07\/3-1024x417.png\" alt=\"\" class=\"wp-image-7059\" style=\"width:572px;height:auto\" srcset=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2025\/07\/3-1024x417.png 1024w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2025\/07\/3-300x122.png 300w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2025\/07\/3-768x313.png 768w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2025\/07\/3-50x20.png 50w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2025\/07\/3-1536x626.png 1536w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2025\/07\/3-2048x835.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-nco-caution-block\"><p class=\"nco-caution-block-content\"><strong>NOTE<\/strong>: You cannot delete the <strong>Site Admin <\/strong>mailbox. The Site Admin mailbox will have your bare domain as it\u2019s username and will display as <strong>Site Admin<\/strong> under <em>Privileges<\/em>.<\/p><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Step Four <\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>On the <em>Modify User<\/em> page, scroll to the bottom and select <strong>Delete<\/strong>.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"974\" height=\"1024\" src=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2025\/07\/4-1-974x1024.png\" alt=\"\" class=\"wp-image-7061\" style=\"width:574px;height:auto\" srcset=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2025\/07\/4-1-974x1024.png 974w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2025\/07\/4-1-285x300.png 285w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2025\/07\/4-1-768x807.png 768w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2025\/07\/4-1-48x50.png 48w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2025\/07\/4-1-1461x1536.png 1461w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2025\/07\/4-1-1948x2048.png 1948w\" sizes=\"auto, (max-width: 974px) 100vw, 974px\" \/><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Step Five<\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Finally, you will be prompted to confirm the deletion of the selected mailbox.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-nco-warning-block\"><p class=\"nco-warning-block-content\"><strong>CAUTION<\/strong>: Please ensure to check this is the mailbox you wish to delete as this action may be irreversible.<\/p><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>To finalise the action, select <strong>Delete<\/strong>.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"647\" src=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2025\/07\/6-1024x647.png\" alt=\"\" class=\"wp-image-7062\" style=\"width:575px;height:auto\" srcset=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2025\/07\/6-1024x647.png 1024w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2025\/07\/6-300x189.png 300w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2025\/07\/6-768x485.png 768w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2025\/07\/6-50x32.png 50w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2025\/07\/6-1536x970.png 1536w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2025\/07\/6-2048x1293.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>If you have any further questions, simply&nbsp;<a href=\"https:\/\/admin.names.co.uk\/tech_support\/tracking\/add.php\"><strong>raise a support request<\/strong><\/a>&nbsp;from within your Online Control Panel or call us on&nbsp;<strong>0345 363 3634<\/strong>. Our Support team are here to help and ready to assist you with your enquiry.<\/p>\n\n\n\n<p>For assistance raising a support request please follow the following&nbsp;<a href=\"https:\/\/www.names.co.uk\/support\/articles\/how-to-open-a-support-enquiry\/\"><strong>guide<\/strong><\/a><strong>.<\/strong><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this article, we will show you how to\u00a0delete a mailbox. This is useful when you&#8217;ve used all your available mailboxes and need to free one up, or when a user has left the organisation and their data needs to be removed. Getting Started To get started, you first need to log into your Online [&hellip;]<\/p>\n","protected":false},"author":28,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[115],"ht-kb-tag":[116],"class_list":["post-7055","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-email","ht_kb_tag-email"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Delete a Mailbox - Support Centre - names.co.uk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.names.co.uk\/support\/articles\/how-to-delete-a-mailbox\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Delete a Mailbox - Support Centre - names.co.uk\" \/>\n<meta property=\"og:description\" content=\"In this article, we will show you how to\u00a0delete a mailbox. 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