{"id":6061,"date":"2024-12-03T13:52:00","date_gmt":"2024-12-03T13:52:00","guid":{"rendered":"https:\/\/www.names.co.uk\/support\/?post_type=ht_kb&#038;p=6061"},"modified":"2026-01-29T12:09:05","modified_gmt":"2026-01-29T12:09:05","slug":"unable-to-view-billing-or-account-details-in-the-online-control-panel","status":"publish","type":"ht_kb","link":"https:\/\/www.names.co.uk\/support\/articles\/unable-to-view-billing-or-account-details-in-the-online-control-panel\/","title":{"rendered":"Unable to View Billing or Account Details in the Online Control Panel?"},"content":{"rendered":"\n<p>If you&#8217;re unable to access the Billing or Account tabs, it\u2019s likely that you\u2019re logged in using a Site Admin account. This type of login provides limited access, designed for situations where you want to grant a web developer restricted Control Panel access.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How to Log in as the main account holder?<\/strong><\/h2>\n\n\n\n<p>To unlock full access, including the Billing and Account options, log in using either:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The <strong>primary account email<\/strong><\/li>\n\n\n\n<li>The <strong>account reference<\/strong> as the username<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How to Find Your Account Reference or Email Login<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your email login is typically the address used to create your Names.co.uk account. If you&#8217;re unsure, check the email where we send renewal reminders.<\/li>\n\n\n\n<li>Your account reference can be found in emails we\u2019ve sent you.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Still Can\u2019t Access Your Account?<\/strong><\/h2>\n\n\n\n<p>If you&#8217;re still having trouble, our Customer Care team is here to help. Call us on <strong>0345 363 3633<\/strong> for assistance.<\/p>\n\n\n\n<p>More information on Site Admin logins can be found <strong><a href=\"https:\/\/www.names.co.uk\/support\/articles\/what-is-site-admin\/\">here<\/a><\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you&#8217;re unable to access the Billing or Account tabs, it\u2019s likely that you\u2019re logged in using a Site Admin account. This type of login provides limited access, designed for situations where you want to grant a web developer restricted Control Panel access. How to Log in as the main account holder? To unlock full [&hellip;]<\/p>\n","protected":false},"author":20,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[100],"ht-kb-tag":[99,130],"class_list":["post-6061","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-account-billing","ht_kb_tag-account","ht_kb_tag-online-control-panel"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Unable to View Billing or Account Details in the Online Control Panel? - Support Centre - names.co.uk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.names.co.uk\/support\/articles\/unable-to-view-billing-or-account-details-in-the-online-control-panel\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Unable to View Billing or Account Details in the Online Control Panel? - Support Centre - names.co.uk\" \/>\n<meta property=\"og:description\" content=\"If you&#8217;re unable to access the Billing or Account tabs, it\u2019s likely that you\u2019re logged in using a Site Admin account. 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