{"id":5919,"date":"2025-01-14T11:37:57","date_gmt":"2025-01-14T11:37:57","guid":{"rendered":"https:\/\/www.names.co.uk\/support\/?post_type=ht_kb&#038;p=5919"},"modified":"2025-01-14T11:37:57","modified_gmt":"2025-01-14T11:37:57","slug":"how-to-edit-orders","status":"publish","type":"ht_kb","link":"https:\/\/www.names.co.uk\/support\/articles\/how-to-edit-orders\/","title":{"rendered":"How to Edit Orders"},"content":{"rendered":"\n<div class=\"wp-block-nco-info-block\"><p class=\"nco-info-block-content\"><strong>Info:<\/strong> This article applies to Website Builder purchases made after 14<sup>th<\/sup> January 2025. For further assistance, please contact our support team.<\/p><\/div>\n\n\n\n<p>In this article, you will learn how to <strong>edit orders<\/strong> in your online store, including both customer orders and those created manually.&nbsp;&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-nco-caution-block\"><p class=\"nco-caution-block-content\">This is a premium feature only, so if you don&#8217;t have access to this but would like to, please upgrade your website through your Online Control Panel or contact our Sales team on <strong>0345 363 3632<\/strong>.<\/p><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Getting Started<\/h2>\n\n\n\n<p>To get started, you first need to log into the web builder through your Online Control Panel. Unsure how to do so? Follow our guide <a href=\"https:\/\/www.names.co.uk\/support\/articles\/how-to-access-your-control-panel\/\">HERE<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step One<\/h2>\n\n\n\n<p>In the administration of your project, click <strong>Overview<\/strong> &lt; <strong>Orders<\/strong><\/p>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"662\" src=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-132-1024x662.png\" alt=\"\" class=\"wp-image-5920\" srcset=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-132-1024x662.png 1024w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-132-300x194.png 300w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-132-768x497.png 768w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-132-50x32.png 50w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-132.png 1044w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Step Two<\/h2>\n\n\n\n<p>Here, simply click directly on the selected order to edit it.&nbsp;<\/p>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"341\" src=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-133-1024x341.png\" alt=\"\" class=\"wp-image-5921\" srcset=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-133-1024x341.png 1024w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-133-300x100.png 300w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-133-768x256.png 768w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-133-50x17.png 50w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-133.png 1029w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Step Three<\/h2>\n\n\n\n<p>Then, click on the <strong>Edit Order <\/strong>option.&nbsp;<\/p>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"731\" src=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-134-1024x731.png\" alt=\"\" class=\"wp-image-5922\" srcset=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-134-1024x731.png 1024w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-134-300x214.png 300w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-134-768x548.png 768w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-134-50x36.png 50w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-134.png 1028w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Step Four<\/h2>\n\n\n\n<p>At the top, you will find two columns. The left column contains all the customer data, while the right column displays the order information.&nbsp;<\/p>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"847\" height=\"730\" src=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-135.png\" alt=\"\" class=\"wp-image-5923\" srcset=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-135.png 847w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-135-300x259.png 300w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-135-768x662.png 768w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-135-50x43.png 50w\" sizes=\"auto, (max-width: 847px) 100vw, 847px\" \/><\/figure>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-nco-advice-block\"><p class=\"nco-advice-block-content\"><strong>TIP:<\/strong> If your online store supports multiple languages, the<strong> language<\/strong> field will appear in the left column. This feature can impact how certain fields are displayed in different languages, such as ID and VAT numbers, depending on the country\u2019s formatting requirements.\u00a0<\/p><\/div>\n\n\n\n<p>At the bottom, you\u2019ll find information about the ordered products. Here, you can add products, variants, and quantities. If the product has a stock limit, the quantity will be automatically deducted from the available stock.&nbsp;<\/p>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1014\" height=\"436\" src=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-136.png\" alt=\"\" class=\"wp-image-5924\" srcset=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-136.png 1014w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-136-300x129.png 300w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-136-768x330.png 768w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-136-50x21.png 50w\" sizes=\"auto, (max-width: 1014px) 100vw, 1014px\" \/><\/figure>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-nco-caution-block\"><p class=\"nco-caution-block-content\"><strong>IMPORTANT:<\/strong> If you attempt to edit an order that includes products that have been deleted or edited after the order was placed, you will see a warning in the <strong>Order Editing<\/strong> section indicating that this has occurred.\u00a0<\/p><\/div>\n\n\n\n<p>In this case, the stock will not be updated for the deleted or edited product (the ordered quantity will not be deducted from the total stock). Additionally, the product in the order will no longer be linked to the product in the e-shop. If you delete the product from the order, it will not be possible to add it back in its current form.&nbsp;<\/p>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><em>Information on Order Settings Data<\/em><\/h2>\n\n\n\n<p><strong>Order Number and Invoice Number<\/strong>&nbsp;<\/p>\n\n\n\n<p>These two fields cannot be modified during the creation process. The next available order and invoice number will be displayed here automatically.&nbsp;<\/p>\n\n\n\n<p><strong>Ordered<\/strong>&nbsp;<\/p>\n\n\n\n<p>Here, you can specify any date for the order.&nbsp;<\/p>\n\n\n\n<p><strong>Delivery Method<\/strong>&nbsp;<\/p>\n\n\n\n<p>This section allows you to set the delivery method for the order.&nbsp;<\/p>\n\n\n\n<p><strong>Payment Method<\/strong>&nbsp;<\/p>\n\n\n\n<p>You can select the payment method here. When choosing online methods like card payments via Stripe or PayPal gateways, no payment request will be generated. The order will remain unpaid by default and must be manually marked as paid. However, no money will be processed, and the customer will not receive an email notification. Manual order creation is primarily intended for statistical and accounting purposes in your e-shop.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-nco-caution-block\"><p class=\"nco-caution-block-content\"><strong>IMPORTANT:<\/strong> If the payment or delivery method within the e-shop is modified or deleted, the price for the method will not be automatically updated in the order. You will need to manually enter the correct method and price for the order.\u00a0<\/p><\/div>\n\n\n\n<p><strong>Discount<\/strong>&nbsp;<\/p>\n\n\n\n<p>You can apply an active discount from the e-shop to the order. Only active discounts will be listed.&nbsp;<\/p>\n\n\n\n<p>Discounts are shown by name, and you can click to view all available discount names, allowing you to select multiple discounts for a single order.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-nco-caution-block\"><p class=\"nco-caution-block-content\"><strong>NOTE<\/strong>: When selecting discounts manually, the general discount rules will not apply. For example, a discount for free shipping on orders over \u00a3100 will still be applied, even if the order value is below \u00a3100.\u00a0<\/p><\/div>\n\n\n\n<p>If you have any further questions, simply&nbsp;<strong><a href=\"https:\/\/admin.names.co.uk\/tech_support\/tracking\/add.php\">raise a support request<\/a><\/strong>&nbsp;from within your Online Control Panel or call us on&nbsp;<strong>0345 363 3634<\/strong>. Our Support team are here to help and ready to assist you with your enquiry.<\/p>\n\n\n\n<p>For assistance raising a support request please follow the following&nbsp;<strong><a href=\"https:\/\/www.names.co.uk\/support\/articles\/how-to-open-a-support-enquiry\/\">guide<\/a>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this article, you will learn how to edit orders in your online store, including both customer orders and those created manually.&nbsp;&nbsp; Getting Started To get started, you first need to log into the web builder through your Online Control Panel. Unsure how to do so? Follow our guide HERE Step One In the administration [&hellip;]<\/p>\n","protected":false},"author":28,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[268,274,154],"ht-kb-tag":[153,257],"class_list":["post-5919","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-e-commerce","ht_kb_category-orders-e-commerce","ht_kb_category-website-builder","ht_kb_tag-website-builder","ht_kb_tag-xsw"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Edit Orders - Support Centre - names.co.uk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.names.co.uk\/support\/articles\/how-to-edit-orders\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Edit Orders - Support Centre - names.co.uk\" \/>\n<meta property=\"og:description\" content=\"In this article, you will learn how to edit orders in your online store, including both customer orders and those created manually.&nbsp;&nbsp; Getting Started To get started, you first need to log into the web builder through your Online Control Panel. Unsure how to do so? Follow our guide HERE Step One In the administration [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.names.co.uk\/support\/articles\/how-to-edit-orders\/\" \/>\n<meta property=\"og:site_name\" content=\"Support Centre - names.co.uk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/namesco\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-132.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1044\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@namesco\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.names.co.uk\/support\/articles\/how-to-edit-orders\/\",\"url\":\"https:\/\/www.names.co.uk\/support\/articles\/how-to-edit-orders\/\",\"name\":\"How to Edit Orders - Support Centre - names.co.uk\",\"isPartOf\":{\"@id\":\"https:\/\/www.names.co.uk\/support\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.names.co.uk\/support\/articles\/how-to-edit-orders\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.names.co.uk\/support\/articles\/how-to-edit-orders\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-132-1024x662.png\",\"datePublished\":\"2025-01-14T11:37:57+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.names.co.uk\/support\/articles\/how-to-edit-orders\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.names.co.uk\/support\/articles\/how-to-edit-orders\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.names.co.uk\/support\/articles\/how-to-edit-orders\/#primaryimage\",\"url\":\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-132.png\",\"contentUrl\":\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-132.png\",\"width\":1044,\"height\":675},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.names.co.uk\/support\/articles\/how-to-edit-orders\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.names.co.uk\/support\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How to Edit Orders\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.names.co.uk\/support\/#website\",\"url\":\"https:\/\/www.names.co.uk\/support\/\",\"name\":\"Support Centre - names.co.uk\",\"description\":\"names.co.uk Support Centre\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.names.co.uk\/support\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to Edit Orders - Support Centre - names.co.uk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.names.co.uk\/support\/articles\/how-to-edit-orders\/","og_locale":"en_GB","og_type":"article","og_title":"How to Edit Orders - Support Centre - names.co.uk","og_description":"In this article, you will learn how to edit orders in your online store, including both customer orders and those created manually.&nbsp;&nbsp; Getting Started To get started, you first need to log into the web builder through your Online Control Panel. Unsure how to do so? Follow our guide HERE Step One In the administration [&hellip;]","og_url":"https:\/\/www.names.co.uk\/support\/articles\/how-to-edit-orders\/","og_site_name":"Support Centre - names.co.uk","article_publisher":"https:\/\/www.facebook.com\/namesco","og_image":[{"width":1044,"height":675,"url":"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-132.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@namesco","twitter_misc":{"Estimated reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.names.co.uk\/support\/articles\/how-to-edit-orders\/","url":"https:\/\/www.names.co.uk\/support\/articles\/how-to-edit-orders\/","name":"How to Edit Orders - Support Centre - names.co.uk","isPartOf":{"@id":"https:\/\/www.names.co.uk\/support\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.names.co.uk\/support\/articles\/how-to-edit-orders\/#primaryimage"},"image":{"@id":"https:\/\/www.names.co.uk\/support\/articles\/how-to-edit-orders\/#primaryimage"},"thumbnailUrl":"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-132-1024x662.png","datePublished":"2025-01-14T11:37:57+00:00","breadcrumb":{"@id":"https:\/\/www.names.co.uk\/support\/articles\/how-to-edit-orders\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.names.co.uk\/support\/articles\/how-to-edit-orders\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.names.co.uk\/support\/articles\/how-to-edit-orders\/#primaryimage","url":"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-132.png","contentUrl":"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/12\/image-132.png","width":1044,"height":675},{"@type":"BreadcrumbList","@id":"https:\/\/www.names.co.uk\/support\/articles\/how-to-edit-orders\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.names.co.uk\/support\/"},{"@type":"ListItem","position":2,"name":"How to Edit Orders"}]},{"@type":"WebSite","@id":"https:\/\/www.names.co.uk\/support\/#website","url":"https:\/\/www.names.co.uk\/support\/","name":"Support Centre - names.co.uk","description":"names.co.uk Support Centre","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.names.co.uk\/support\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"}]}},"_links":{"self":[{"href":"https:\/\/www.names.co.uk\/support\/wp-json\/wp\/v2\/ht-kb\/5919","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.names.co.uk\/support\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.names.co.uk\/support\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.names.co.uk\/support\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/www.names.co.uk\/support\/wp-json\/wp\/v2\/comments?post=5919"}],"version-history":[{"count":3,"href":"https:\/\/www.names.co.uk\/support\/wp-json\/wp\/v2\/ht-kb\/5919\/revisions"}],"predecessor-version":[{"id":6546,"href":"https:\/\/www.names.co.uk\/support\/wp-json\/wp\/v2\/ht-kb\/5919\/revisions\/6546"}],"wp:attachment":[{"href":"https:\/\/www.names.co.uk\/support\/wp-json\/wp\/v2\/media?parent=5919"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.names.co.uk\/support\/wp-json\/wp\/v2\/ht-kb-category?post=5919"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.names.co.uk\/support\/wp-json\/wp\/v2\/ht-kb-tag?post=5919"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}