{"id":5913,"date":"2025-01-14T11:37:05","date_gmt":"2025-01-14T11:37:05","guid":{"rendered":"https:\/\/www.names.co.uk\/support\/?post_type=ht_kb&p=5913"},"modified":"2025-01-14T11:37:05","modified_gmt":"2025-01-14T11:37:05","slug":"how-to-manually-create-an-order","status":"publish","type":"ht_kb","link":"https:\/\/www.names.co.uk\/support\/articles\/how-to-manually-create-an-order\/","title":{"rendered":"How to Manually Create an Order"},"content":{"rendered":"\n

Info:<\/strong> This article applies to Website Builder purchases made after 14th<\/sup> January 2025. For further assistance, please contact our support team.<\/p><\/div>\n\n\n\n

In this article, you will learn how to manually create orders<\/strong> within the online store editor.  <\/p>\n\n\n\n

This is a premium feature only, so if you don’t have access to this but would like to, please upgrade your website through your Online Control Panel or contact our Sales team on 0345 363 3632<\/strong>.<\/p><\/div>\n\n\n\n

This feature is typically used for statistical and accounting purposes within your Online Store. For example, you can use it to create invoices for orders placed outside the Online Store, recover orders that were accidentally deleted, or handle cases where a customer selects different goods during in-store pickup. When manually creating an order, no email will be sent to the customer, and no payment will be processed through our system (payment gateways will not receive a payment request). <\/p>\n\n\n\n

Getting Started<\/h2>\n\n\n\n

To get started, you first need to log into the web builder through your Online Control Panel. Unsure how to do so? Follow our guide HERE<\/a><\/p>\n\n\n\n

Step One<\/h2>\n\n\n\n

To create a new manual order, select Overview <\/strong>< Orders<\/strong> in the project administration. <\/p>\n\n\n\n

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Step Two<\/h2>\n\n\n\n

Click the + Create new order<\/strong> button. <\/p>\n\n\n\n

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Step Three<\/h2>\n\n\n\n

You’ll find two columns at the top. The left column displays all the customer details, while the right column contains the order information.<\/p>\n\n\n\n

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TIP:<\/strong> If your Online Store supports multiple languages, the Order Language<\/strong> field will appear in the left column. This feature allows you to adjust the appearance of certain fields, such as ID and VAT numbers, depending on the language selected (especially in countries with specific formatting rules).\u00a0<\/p><\/div>\n\n\n\n

Step Four<\/h2>\n\n\n\n

At the bottom, you’ll find details about the ordered products. Here, you can add products, variants, and quantities. If a product has a set stock limit, the quantity you enter will automatically be deducted from the available stock. <\/p>\n\n\n\n

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Click the Save and Close button in the upper right corner to save the manually created order. <\/p>\n\n\n\n

Information on Order Settings Data<\/em><\/h2>\n\n\n\n

Order Number and Invoice Number<\/strong> 
These two fields cannot be modified during the creation process. The next available order and invoice number will be displayed here automatically. <\/p>\n\n\n\n

Ordered<\/strong> 
Here, you can specify any date for the order. <\/p>\n\n\n\n

Delivery Method<\/strong> 
This section allows you to set the delivery method for the order. <\/p>\n\n\n\n

Payment Method<\/strong> 
You can select the payment method here. When choosing online methods like card payments via Stripe or PayPal gateways, no payment request will be generated. The order will remain unpaid by default and must be manually marked as paid. However, no money will be processed, and the customer will not receive an email notification. Manual order creation is primarily intended for statistical and accounting purposes in your Online Store. <\/p>\n\n\n\n

Discount<\/strong> 
You can apply an active discount from the Online Store to the order. Only active discounts will be listed. <\/p>\n\n\n\n

Discounts are shown by name, and you can click to view all available discount names, allowing you to select multiple discounts for a single order. <\/p>\n\n\n\n

NOTE<\/strong>: When selecting discounts manually, the general discount rules will not apply. For example, a discount for free shipping on orders over \u00a3100 will still be applied, even if the order value is below \u00a3100.\u00a0<\/p><\/div>\n\n\n\n

If you have any further questions, simply raise a support request<\/a><\/strong> from within your Online Control Panel or call us on 0345 363 3634<\/strong>. Our Support team are here to help and ready to assist you with your enquiry.<\/p>\n\n\n\n

For assistance raising a support request please follow the following guide<\/a>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

In this article, you will learn how to manually create orders within the online store editor.   This feature is typically used for statistical and accounting purposes within your Online Store. For example, you can use it to create invoices for orders placed outside the Online Store, recover orders that were accidentally deleted, or handle cases […]<\/p>\n","protected":false},"author":28,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[268,274,154],"ht-kb-tag":[153,257],"class_list":["post-5913","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-e-commerce","ht_kb_category-orders-e-commerce","ht_kb_category-website-builder","ht_kb_tag-website-builder","ht_kb_tag-xsw"],"yoast_head":"\nHow to Manually Create an Order - Support Centre - names.co.uk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.names.co.uk\/support\/articles\/how-to-manually-create-an-order\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Manually Create an Order - Support Centre - names.co.uk\" \/>\n<meta property=\"og:description\" content=\"In this article, you will learn how to manually create orders within the online store editor.   This feature is typically used for statistical and accounting purposes within your Online Store. 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