{"id":4984,"date":"2024-07-24T16:28:25","date_gmt":"2024-07-24T15:28:25","guid":{"rendered":"https:\/\/www.names.co.uk\/support\/?post_type=ht_kb&#038;p=4984"},"modified":"2025-11-19T12:45:44","modified_gmt":"2025-11-19T12:45:44","slug":"accessing-any-bandwidth-charges","status":"publish","type":"ht_kb","link":"https:\/\/www.names.co.uk\/support\/articles\/accessing-any-bandwidth-charges\/","title":{"rendered":"Accessing any Bandwidth Charges"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Introduction<\/h2>\n\n\n\n<p>There are some legacy packages we have in operation that have a limited bandwidth allowance. We advise calling our Sales team on 0345 363 3632 so we can upgrade these legacy packages to a newer plan that allows unlimited bandwidth. However, if you go over the bandwidth allowance on these older plans there is a cost per MB when you exceed this limit. This article will show how to navigate to the bandwidth charges area to make the payment.<\/p>\n\n\n\n<p>The payment will be taken automatically on the 10<sup>th<\/sup> of the month if manual payment is not made.<\/p>\n\n\n\n<div style=\"height:13px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Table of Contents<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Accessing the Billing area of your Online Control Panel<\/li>\n\n\n\n<li>Navigating to the Bandwidth charges Section<\/li>\n<\/ol>\n\n\n\n<div style=\"height:13px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Step One<\/h2>\n\n\n\n<p>Navigate to our website <strong><u><a href=\"http:\/\/names.co.uk\">names.co.uk<\/a><\/u><\/strong><\/p>\n\n\n\n<p>Once on the website, choose <strong>\u201cLog in\u201d <\/strong>found on the top right-hand side of the page and log into your Online Control Panel. If you need assistance with this, please follow this <strong><u><a href=\"https:\/\/www.names.co.uk\/support\/articles\/how-to-access-your-control-panel\/\">guide<\/a><\/u><\/strong>.<\/p>\n\n\n\n<div style=\"height:13px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Step Two<\/h2>\n\n\n\n<p>Once you have successfully logged into your Online Control Panel, navigate to the <strong>\u201cBilling\u201d<\/strong> tab and from the drop-down menu choose <strong>\u201cBandwidth Charges\u201d. <\/strong>When on this area you can make the needed payment for any charges you have.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"926\" height=\"328\" src=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/07\/image-68.png\" alt=\"An image showing the location of Bandwidth Charges from within the Online Control Panel\" class=\"wp-image-4986\" style=\"width:709px;height:auto\" srcset=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/07\/image-68.png 926w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/07\/image-68-300x106.png 300w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/07\/image-68-768x272.png 768w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/07\/image-68-50x18.png 50w\" sizes=\"auto, (max-width: 926px) 100vw, 926px\" \/><\/figure>\n\n\n\n<div style=\"height:13px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>If you have any further questions, simply&nbsp;<strong><u><a href=\"https:\/\/admin.names.co.uk\/tech_support\/tracking\/add.php\">raise a support request<\/a><\/u><\/strong>&nbsp;from within your Online Control Panel or call us on&nbsp;<strong>0345 363 3634<\/strong>. Our Support team are here to help and ready to assist you with your enquiry.<\/p>\n\n\n\n<p>For assistance raising a support request please follow the following&nbsp;<strong><u><a href=\"https:\/\/www.names.co.uk\/support\/articles\/how-to-open-a-support-enquiry\/\">guide<\/a>.<\/u><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introduction There are some legacy packages we have in operation that have a limited bandwidth allowance. We advise calling our Sales team on 0345 363 3632 so we can upgrade these legacy packages to a newer plan that allows unlimited bandwidth. However, if you go over the bandwidth allowance on these older plans there is [&hellip;]<\/p>\n","protected":false},"author":20,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[100],"ht-kb-tag":[99,105,130,257],"class_list":["post-4984","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-account-billing","ht_kb_tag-account","ht_kb_tag-billing","ht_kb_tag-online-control-panel","ht_kb_tag-xsw"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Accessing any Bandwidth Charges - Support Centre - names.co.uk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.names.co.uk\/support\/articles\/accessing-any-bandwidth-charges\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Accessing any Bandwidth Charges - Support Centre - names.co.uk\" \/>\n<meta property=\"og:description\" content=\"Introduction There are some legacy packages we have in operation that have a limited bandwidth allowance. 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