{"id":4780,"date":"2024-06-20T11:41:23","date_gmt":"2024-06-20T10:41:23","guid":{"rendered":"https:\/\/www.names.co.uk\/support\/?post_type=ht_kb&#038;p=4780"},"modified":"2024-06-20T11:41:23","modified_gmt":"2024-06-20T10:41:23","slug":"how-to-find-your-order-reference","status":"publish","type":"ht_kb","link":"https:\/\/www.names.co.uk\/support\/articles\/how-to-find-your-order-reference\/","title":{"rendered":"How to find your Order Reference"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Introduction<\/h2>\n\n\n\n<p>Each order that is created or processed has a unique Order Reference. You can find the Order Reference for an unpaid order which can be used to quote to the Customer Care team to assist, or you can find an Order Reference for an invoice too.<\/p>\n\n\n\n<div style=\"height:13px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Table of Contents<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Accessing the Billing area of your Online Control Panel<\/li>\n\n\n\n<li>Navigating to the Saved Orders Section<\/li>\n\n\n\n<li>Finding your Order Reference for an unprocessed order<\/li>\n\n\n\n<li>Finding your Order Reference for a processed order<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Step One<\/h2>\n\n\n\n<p>Navigate to our website <strong><u><a href=\"http:\/\/names.co.uk\">names.co.uk<\/a><\/u><\/strong><\/p>\n\n\n\n<p>Once on the website, choose <strong>\u201cLog in\u201d <\/strong>found on the top right-hand side of the page and log into your Online Control Panel. If you need assistance with this, please follow this <strong><u><a href=\"https:\/\/www.names.co.uk\/support\/articles\/how-to-access-your-control-panel\/\">guide<\/a><\/u><\/strong>.<\/p>\n\n\n\n<div style=\"height:13px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Step Two<\/h2>\n\n\n\n<p>Once you have successfully logged into your Online Control Panel, navigate to the <strong>\u201cBilling\u201d<\/strong> tab and from the drop-down menu choose <strong>\u201cSaved Orders\u201d.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"939\" height=\"278\" src=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-28.png\" alt=\"An image of the Saved order menu selector\" class=\"wp-image-4781\" srcset=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-28.png 939w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-28-300x89.png 300w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-28-768x227.png 768w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-28-50x15.png 50w\" sizes=\"auto, (max-width: 939px) 100vw, 939px\" \/><\/figure>\n\n\n\n<div style=\"height:13px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Step Three<\/h2>\n\n\n\n<p>The Saved Orders page will load and display a list of any order that has currently not been processed. On the left-hand side under Billing \u2013 Saved Orders you will see a 15-digit code of letters or numbers. This is the Order Reference for this order.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"938\" height=\"322\" src=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-29.png\" alt=\"An image of the Saved Orders page, including the order reference highlighted\" class=\"wp-image-4782\" srcset=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-29.png 938w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-29-300x103.png 300w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-29-768x264.png 768w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-29-50x17.png 50w\" sizes=\"auto, (max-width: 938px) 100vw, 938px\" \/><\/figure>\n\n\n\n<div style=\"height:13px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Step Four<\/h2>\n\n\n\n<p>When an order has been processed it moves the invoice to the <strong>\u201cInvoices\u201d<\/strong> section where it shows the Order Reference for that order too on the left-hand side of the order.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"939\" height=\"334\" src=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-30.png\" alt=\"An image of the invoices page, with the order reference highligted\" class=\"wp-image-4783\" srcset=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-30.png 939w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-30-300x107.png 300w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-30-768x273.png 768w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-30-50x18.png 50w\" sizes=\"auto, (max-width: 939px) 100vw, 939px\" \/><\/figure>\n\n\n\n<div style=\"height:13px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>If you have any further questions, simply <strong><a href=\"https:\/\/www.names.co.uk\/support\/articles\/how-to-open-a-support-enquiry\/\">raise a support request<\/a> <\/strong>from within your Online Control Panel or call us on <strong>0345 363 3633<\/strong>. Our customer Care team is here to help and ready to assist you with your enquiry.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introduction Each order that is created or processed has a unique Order Reference. You can find the Order Reference for an unpaid order which can be used to quote to the Customer Care team to assist, or you can find an Order Reference for an invoice too. Table of Contents Step One Navigate to our [&hellip;]<\/p>\n","protected":false},"author":20,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[100],"ht-kb-tag":[99,105,130],"class_list":["post-4780","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-account-billing","ht_kb_tag-account","ht_kb_tag-billing","ht_kb_tag-online-control-panel"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to find your Order Reference - Support Centre - names.co.uk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.names.co.uk\/support\/articles\/how-to-find-your-order-reference\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to find your Order Reference - Support Centre - names.co.uk\" \/>\n<meta property=\"og:description\" content=\"Introduction Each order that is created or processed has a unique Order Reference. 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