{"id":4584,"date":"2024-02-29T12:22:12","date_gmt":"2024-02-29T12:22:12","guid":{"rendered":"https:\/\/www.names.co.uk\/support\/?post_type=ht_kb&#038;p=4584"},"modified":"2024-07-05T14:17:12","modified_gmt":"2024-07-05T13:17:12","slug":"how-to-close-your-namesco-account","status":"publish","type":"ht_kb","link":"https:\/\/www.names.co.uk\/support\/articles\/how-to-close-your-namesco-account\/","title":{"rendered":"How to close your Names.co.uk Account"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Introduction<\/h2>\n\n\n\n<p>If you have found you do not need your account to be active anymore, maybe due to the business closing down, then you can request your account to be closed and all details wiped off our systems.<\/p>\n\n\n\n<p>This article will explain what is needed to happen before we fully remove your account.<\/p>\n\n\n\n<div style=\"height:13px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Table of Contents<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>How to close your Names.co.uk account<\/li>\n\n\n\n<li>What could be stopping the account being closed down<\/li>\n<\/ol>\n\n\n\n<div style=\"height:13px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Step One<\/h2>\n\n\n\n<p>To close your account and have all information wiped off our system you cannot have any active services left on the account. To check if you have anything active, please navigate to our website <strong><u><a href=\"http:\/\/names.co.uk\">names.co.uk<\/a><\/u><\/strong><\/p>\n\n\n\n<p>Once on the website, choose <strong>\u201cLog in\u201d <\/strong>found on the top right-hand side of the page and log into your Online Control Panel. If you need assistance with this, please follow this <strong><u><a href=\"https:\/\/www.names.co.uk\/support\/articles\/how-to-access-your-control-panel\/\">guide<\/a><\/u><\/strong>.<\/p>\n\n\n\n<div style=\"height:13px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Step Two<\/h2>\n\n\n\n<p>Once you have successfully logged in, navigate to Services on the top right-hand side of the Online Control Panel. If you open this page and are greeted with active services, you will need to wait for these services to expire and drop off the account before we can fully close and remove all personal details from the account.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"709\" height=\"570\" src=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/07\/image-18.png\" alt=\"An image showing the services tab in the Online Control Panel\" class=\"wp-image-4895\" srcset=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/07\/image-18.png 709w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/07\/image-18-300x241.png 300w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/07\/image-18-50x40.png 50w\" sizes=\"auto, (max-width: 709px) 100vw, 709px\" \/><\/figure>\n\n\n\n<div style=\"height:13px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Step Two<\/h2>\n\n\n\n<p>If you Choose services and the page that loads shows <strong>\u201cyou have no services on this account\u201d<\/strong> this means you are able to request for your account to be closed and all personal details wiped.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"940\" height=\"417\" src=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/07\/image-19.png\" alt=\"An image showing that there are no services on the account\" class=\"wp-image-4896\" srcset=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/07\/image-19.png 940w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/07\/image-19-300x133.png 300w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/07\/image-19-768x341.png 768w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/07\/image-19-50x22.png 50w\" sizes=\"auto, (max-width: 940px) 100vw, 940px\" \/><\/figure>\n\n\n\n<div style=\"height:13px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Step Three<\/h2>\n\n\n\n<p>To Close and remove details you need to <strong><u><a href=\"https:\/\/admin.names.co.uk\/tech_support\/tracking\/add.php\">raise a support request<\/a><\/u><\/strong> from within your Online Control Panel or call our Customer Care team on <strong>0345 363 3633. <\/strong>We will then ensure the account is fully closed.<\/p>\n\n\n\n<p>Please let us know if you have any further questions. For assistance raising a support request please follow the following <strong><u><a href=\"https:\/\/www.names.co.uk\/support\/articles\/how-to-open-a-support-enquiry\/\">guide<\/a>.<\/u><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introduction If you have found you do not need your account to be active anymore, maybe due to the business closing down, then you can request your account to be closed and all details wiped off our systems. This article will explain what is needed to happen before we fully remove your account. Table of [&hellip;]<\/p>\n","protected":false},"author":26,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[100],"ht-kb-tag":[99],"class_list":["post-4584","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-account-billing","ht_kb_tag-account"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to close your Names.co.uk Account - Support Centre - names.co.uk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.names.co.uk\/support\/articles\/how-to-close-your-namesco-account\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to close your Names.co.uk Account - Support Centre - names.co.uk\" \/>\n<meta property=\"og:description\" content=\"Introduction If you have found you do not need your account to be active anymore, maybe due to the business closing down, then you can request your account to be closed and all details wiped off our systems. 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