{"id":458,"date":"2020-09-14T15:03:33","date_gmt":"2020-09-14T14:03:33","guid":{"rendered":"http:\/\/kbnco.names.dev.pdunsford.localdev\/?post_type=ht_kb&#038;p=458"},"modified":"2026-01-13T10:11:27","modified_gmt":"2026-01-13T10:11:27","slug":"authorising-countries-or-ip-addresses-for-online-control-panel-access","status":"publish","type":"ht_kb","link":"https:\/\/www.names.co.uk\/support\/articles\/authorising-countries-or-ip-addresses-for-online-control-panel-access\/","title":{"rendered":"Authorising countries or IP addresses for Online Control Panel access"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Introduction<\/h2>\n\n\n\n<p>Due to the nature of online security, we automatically restrict access to your Online Control Panel to only the account holder\u2019s country of residence.<\/p>\n\n\n\n<p>Meaning if the address on the account is originally in the UK, then the Online Control Panel will only be accessible from UK IP addresses only.<\/p>\n\n\n\n<p>This guide will show you how to allow different countries or IP addresses to access the Online Control Panel.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Table of Contents<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Navigating to the account security section in the Online Control Panel<\/li>\n\n\n\n<li>Adding a New Country or IP address to your account access<\/li>\n\n\n\n<li>How to Disable the location restriction security feature<\/li>\n\n\n\n<li>Site Admin access when accessing from abroad<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Step One<\/h2>\n\n\n\n<p>Navigate to our website <strong><u><a href=\"http:\/\/names.co.uk\">names.co.uk<\/a><\/u><\/strong><\/p>\n\n\n\n<p>Once on the website, choose <strong>\u201cLog in\u201d <\/strong>found on the top right-hand side of the page and log into your Online Control Panel. If you need assistance with this, please follow this <strong><u><a href=\"https:\/\/www.names.co.uk\/support\/articles\/how-to-access-your-control-panel\/\">guide<\/a><\/u><\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step Two<\/h2>\n\n\n\n<p>Once you have successfully logged into your Online Control Panel, navigate to the <strong>\u201cAccount\u201d<\/strong> tab and from the drop-down menu choose <strong>\u201cSecurity Settings\u201d.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"938\" height=\"281\" src=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-53.png\" alt=\"An image showing the Security Settings navigation button from within the Online Control Panel.\" class=\"wp-image-4823\" srcset=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-53.png 938w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-53-300x90.png 300w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-53-768x230.png 768w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-53-50x15.png 50w\" sizes=\"auto, (max-width: 938px) 100vw, 938px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Step Three<\/h2>\n\n\n\n<p>You will be presented with multiple options on this page to enhance your security of the Online Control Panel \u2013 the option in the middle of the page shows <strong>\u201cLocation Restrictions\u201d<\/strong> and as default will be enabled. From this page you will see which countries the Control Panel are set to be accessible from.<\/p>\n\n\n\n<p>If you want to disable this security feature and allow access from any country without any restrictions, you need to toggle the button on the right to <strong>\u201cDisabled\u201d.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"939\" height=\"367\" src=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-54.png\" alt=\"An image showing the Location Restrictions setting panel from within the Online Control Panel\" class=\"wp-image-4824\" srcset=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-54.png 939w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-54-300x117.png 300w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-54-768x300.png 768w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-54-50x20.png 50w\" sizes=\"auto, (max-width: 939px) 100vw, 939px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Step Four<\/h2>\n\n\n\n<p>For security reasons we advise keeping this turned on, and instead if you intend to be travelling to another country, we recommend adding that country as an accessible country instead.<\/p>\n\n\n\n<p>To do this, choose the option \u201cAdd New Country \/IP\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"939\" height=\"367\" src=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-55.png\" alt=\"An image showing the Add New Country\/IP option from within the Online Control Panel\" class=\"wp-image-4825\" srcset=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-55.png 939w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-55-300x117.png 300w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-55-768x300.png 768w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-55-50x20.png 50w\" sizes=\"auto, (max-width: 939px) 100vw, 939px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Step Five<\/h2>\n\n\n\n<p>Once chosen you can select whether you want to enable just one domain name to access the account from another country or whether you want to allow full account access from another Country or IP address.<\/p>\n\n\n\n<p>Once you have chosen the Domain or left as <strong>\u201cGlobal\u201d<\/strong> you can then choose the country or IP address to allow. Once Chosen Click on the <strong>\u201cSave\u201d<\/strong> Button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"490\" height=\"708\" src=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-56.png\" alt=\"An image showing the country selector from within the Online Control Panel\" class=\"wp-image-4826\" srcset=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-56.png 490w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-56-208x300.png 208w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-56-35x50.png 35w\" sizes=\"auto, (max-width: 490px) 100vw, 490px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Step Six<\/h2>\n\n\n\n<p>Once you have added the countries or IP addresses that you are granting access from it will show which countries are on the allowed list. When this access is not needed anymore you can simply click the Cross (\u201cX\u201d) to remove the country or IP address.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"938\" height=\"369\" src=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-57.png\" alt=\"An image showing the domains able to login to the Online Control Panel\" class=\"wp-image-4827\" srcset=\"https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-57.png 938w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-57-300x118.png 300w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-57-768x302.png 768w, https:\/\/www.names.co.uk\/support\/wp-content\/uploads\/2024\/06\/image-57-50x20.png 50w\" sizes=\"auto, (max-width: 938px) 100vw, 938px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Site Admin &amp; access from a different IP or country<\/strong><\/h3>\n\n\n\n<p>When accessing your control panel from a different country or an unfamiliar IP address, you may encounter security restrictions, as access is normally limited to authorised locations. In these situations, having the appropriate <strong>Site Admin<\/strong> login details for a domain can be useful \u2014 for example, when you or a web developer, designer, or third-party service needs to manage website settings, DNS records, email configuration, or web forwarding for a specific domain while working remotely or from another location.<\/p>\n\n\n\n<p>Site Admin access provides control of a single domain only and does not allow access to billing, other domains, or account-wide settings, making it a safer way to provide limited access when working with others or managing a domain from a different location.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>If you have any further questions, simply <strong><a href=\"https:\/\/www.names.co.uk\/support\/articles\/how-to-open-a-support-enquiry\/\">raise a support request<\/a> <\/strong>from within your Online Control Panel or call us on <strong>0345 363 3633<\/strong>. Our customer Care team is here to help and ready to assist you with your enquiry.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introduction Due to the nature of online security, we automatically restrict access to your Online Control Panel to only the account holder\u2019s country of residence. Meaning if the address on the account is originally in the UK, then the Online Control Panel will only be accessible from UK IP addresses only. This guide will show [&hellip;]<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[101,138,100],"ht-kb-tag":[99,130,139],"class_list":["post-458","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-account-security","ht_kb_category-security","ht_kb_category-account-billing","ht_kb_tag-account","ht_kb_tag-online-control-panel","ht_kb_tag-security"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Authorising countries or IP addresses for Online Control Panel access - Support Centre - names.co.uk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.names.co.uk\/support\/articles\/authorising-countries-or-ip-addresses-for-online-control-panel-access\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Authorising countries or IP addresses for Online Control Panel access - Support Centre - names.co.uk\" \/>\n<meta property=\"og:description\" content=\"Introduction Due to the nature of online security, we automatically restrict access to your Online Control Panel to only the account holder\u2019s country of residence. 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