{"id":422,"date":"2020-09-14T14:08:41","date_gmt":"2020-09-14T13:08:41","guid":{"rendered":"http:\/\/kbnco.names.dev.pdunsford.localdev\/?post_type=ht_kb&#038;p=422"},"modified":"2024-12-11T11:15:07","modified_gmt":"2024-12-11T11:15:07","slug":"issues-sending-through-mac-mail","status":"publish","type":"ht_kb","link":"https:\/\/www.names.co.uk\/support\/articles\/issues-sending-through-mac-mail\/","title":{"rendered":"Issues sending through Mac Mail"},"content":{"rendered":"\n<p>If you encounter issues sending through Mac Mail after adding your new exchange account please follow these steps to ensure your account is setup correctly.<\/p>\n\n\n\n<p>&#8211; In Mac Mail select &#8220;Mail&#8221; and &#8220;Preferences&#8221;<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/2020\/09\/macmailpreferences.png\" alt=\"\"\/><\/figure>\n\n\n\n<p>&#8211; Select &#8220;Accounts&#8221; and chose your old demon account. (This can be recognised as the incoming and outgoing servers will be demon.co.uk)<\/p>\n\n\n\n<p>&#8211; Click Account Information and select &#8220;Edit SMTP Server List&#8221;<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/2020\/09\/macmaileditsmtp.png\" alt=\"\"\/><\/figure>\n\n\n\n<p>&#8211; Remove the old demon smtp server by clicking on the minus (-) sign.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/2020\/09\/mac1.png\" alt=\"\"\/><\/figure>\n\n\n\n<p>&#8211; Add a new SMTP server, by pressing the plus (+), with the following settings.<\/p>\n\n\n\n<p>Description : office365<br>Server name : smtp.office365.com<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/2020\/09\/mac2.png\" alt=\"\"\/><\/figure>\n\n\n\n<p>&#8211; Select &#8220;Advanced&#8221;<\/p>\n\n\n\n<p>Tick &#8220;Automatically detect and maintain account settings&#8221;<br>Port : &#8220;587&#8221; with SSL ticked<br>Authentication &#8220;Password&#8221;<br><br>Username : your email address<br>Password : As set for your new account.<br><br>Click &#8220;OK&#8221;<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/2020\/09\/mac3.png\" alt=\"\"\/><\/figure>\n\n\n\n<p>Exit the settings and Save.<\/p>\n\n\n\n<p>This should now send your emails successfully through your new Office365 account.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you encounter issues sending through Mac Mail after adding your new exchange account please follow these steps to ensure your account is setup correctly. &#8211; In Mac Mail select &#8220;Mail&#8221; and &#8220;Preferences&#8221; &#8211; Select &#8220;Accounts&#8221; and chose your old demon account. (This can be recognised as the incoming and outgoing servers will be demon.co.uk) [&hellip;]<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[162,127],"ht-kb-tag":[116,128,257],"class_list":["post-422","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-email-client-configuration","ht_kb_category-microsoft-365","ht_kb_tag-email","ht_kb_tag-microsoft-365","ht_kb_tag-xsw"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Issues sending through Mac Mail - Support Centre - names.co.uk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.names.co.uk\/support\/articles\/issues-sending-through-mac-mail\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Issues sending through Mac Mail - Support Centre - names.co.uk\" \/>\n<meta property=\"og:description\" content=\"If you encounter issues sending through Mac Mail after adding your new exchange account please follow these steps to ensure your account is setup correctly. &#8211; In Mac Mail select &#8220;Mail&#8221; and &#8220;Preferences&#8221; &#8211; Select &#8220;Accounts&#8221; and chose your old demon account. 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