{"id":246,"date":"2020-09-11T17:04:14","date_gmt":"2020-09-11T16:04:14","guid":{"rendered":"http:\/\/kbnco.names.dev.pdunsford.localdev\/?post_type=ht_kb&p=246"},"modified":"2024-10-25T12:19:24","modified_gmt":"2024-10-25T11:19:24","slug":"how-to-update-your-smtp-authentication-method","status":"publish","type":"ht_kb","link":"https:\/\/www.names.co.uk\/support\/articles\/how-to-update-your-smtp-authentication-method\/","title":{"rendered":"How to update your SMTP Authentication Method"},"content":{"rendered":"\n

This article will explain how you can update your authentication type from using MD5 Challenge-Response to Normal Password in a range of email applications. Following the instructions will also ensure that you are not using POP before SMTP (if applicable), which is not supported on our mail servers.<\/p>\n\n\n\n

If you do not see your email application listed below it may be that no changes are required. However if you believe that you have either ‘CRAM-MD5’ or ‘POP before SMTP’ enabled on an email application that is not listed, please visit the support sites for your respective application.<\/strong>Microsoft Outlook Support<\/a>
Apple Mail Support<\/a>
Thunderbird Support<\/a><\/p>\n\n\n\n

Please note that we do not provide comprehensive support for third party email applications, and these guides are simply provided out of courtesy.<\/em><\/p>\n\n\n\n

How to update your authentication method from CRAM-MD5 to Normal Password<\/p>\n\n\n\n

MD5 is an extremely outdated method of password authentication and has been replaced in recent times by using Normal Password authentication (sometimes referred to as Clear Text authentication), along with a Security Protocol such as SSL.<\/p>\n\n\n\n

\"\"\/<\/figure>\n\n\n\n

For newer versions of iOS (High Sierra)<\/strong><\/em><\/p>\n\n\n\n

  1. In Mac Mail, go to Mail > Preferences…<\/strong><\/li>
  2. In the Accounts<\/strong> tab, make sure that the correct account is selected on the left hand side, and click on the option for Server Settings.<\/strong><\/li>
  3. Click the Accounts drop-down found under Outgoing Mail Server<\/strong>, and select Edit SMTP Server List…<\/strong><\/li>
  4. Under the Server Settings<\/strong> tab untick the box for Automatically detect and maintain account settings.<\/strong><\/li>
  5. Under the Authentication<\/strong> drop-down, ensure Password<\/strong> is selected rather than MD5 Challenge-Response.<\/strong><\/li>
  6. Make sure that the Username<\/strong> is your email address, and the Password<\/strong> is your email password.<\/li>
  7. Ensure that the Port<\/strong> is set to 465<\/strong> and the box for Use TLS\/SSL<\/strong> is ticked.<\/li>
  8. Click OK<\/strong> to close the SMTP<\/strong> window, then OK<\/strong> again to close Preferences.<\/strong><\/li><\/ol>\n\n\n\n

    We recommend restarting your application for the new settings to take effect.<\/p>\n\n\n\n

    For older versions of iOS<\/strong><\/em><\/p>\n\n\n\n

    1. In Mac Mail, go to Mail > Preferences…<\/strong><\/li>
    2. Select the Accounts<\/strong> tab. Under Account Information<\/strong>, click the drop-down next to Outgoing Mail Server<\/strong> and select Edit SMTP Server List…<\/strong><\/li>
    3. Select the Advanced<\/strong> tab.<\/li>
    4. Under the Authentication<\/strong> drop-down, ensure Password<\/strong> is selected rather than MD5 Challenge-Response.<\/strong><\/li>
    5. Make sure that the Username<\/strong> is your email address, and the Password<\/strong> is your email password.<\/li>
    6. Please ensure that the box for Automatically detect and maintain account settings<\/strong> is NOT<\/strong> ticked<\/li>
    7. Click OK<\/strong> to close the SMTP<\/strong> window<\/li>
    8. Next, click on the Advanced tab.<\/li>
    9. Use the Authentication<\/strong> drop-down to change it from MD5 Challenge-Response<\/strong> to Password.<\/strong><\/li>
    10. To save the settings, simply close the Preferences<\/strong> window.<\/li><\/ol>\n\n\n\n

      We recommend restarting your application for the new settings to take effect.<\/p>\n\n\n\n

      \"\"\/<\/figure>\n\n\n\n
      1. From the home screen on your device tap Settings<\/strong>, and then Accounts & Passwords.<\/strong> (This may be called Mail, Contacts, Calendars<\/strong> on older versions of iOS)<\/li>
      2. Then tap the email account under Accounts.<\/strong><\/li>
      3. Tap Account.<\/strong><\/li>
      4. Scroll down and tap SMTP<\/strong> under Outgoing Mail Server.<\/strong><\/li>
      5. Tap on your Primary SMTP server<\/strong><\/li>
      6. Tap Authentication.<\/strong><\/li>
      7. Ensure Password<\/strong> is selected rather than MD5 Challenge-Response.<\/strong><\/li>
      8. Make sure that the Username<\/strong> is your email address, and the Password<\/strong> is your email password.<\/li>
      9. Tap the button on the top left to go to the previous screen, then click Done.<\/strong><\/li>
      10. Then, tap the account name at the top left to go back to the previous screen.<\/li>
      11. Tap Advanced<\/strong> at the bottom of the screen.<\/li>
      12. Tap Authentication<\/strong> found under Incoming Settings<\/strong>, and change this to Password.<\/strong><\/li>
      13. Tap the button on the top left to go back to the previous screen, and then repeat this process again.<\/li>
      14. Now tap Done<\/strong> to save the changes.<\/li><\/ol>\n\n\n\n
        \"\"\/<\/figure>\n\n\n\n
        1. In Thunderbird, right click on your account located on the left-hand side, and click Settings…<\/strong><\/li>
        2. In the Account Settings<\/strong> window, select Server Settings<\/strong> under your account listed on the left hand side.<\/li>
        3. You will then have the option for Authentication method<\/strong> (found under Security Settings<\/strong>) in the middle of the window. Please change this to Normal Password.<\/strong><\/li>
        4. Next, select the Outgoing Server (SMTP)<\/strong> option on the left-hand side of the Account Settings window – this is found at the very bottom of the list.<\/li>
        5. Select your SMTP server, and then click Edit…<\/strong><\/li>
        6. Under Authentication Method<\/strong>, change the option from Encrypted password<\/strong> to Normal Password<\/strong>.<\/li>
        7. Make sure that the Port<\/strong> is set to 465<\/strong> and the Connection Security<\/strong> is set to SSL\/TLS.<\/strong><\/li>
        8. Select OK<\/strong> to accept your changes, then OK<\/strong> again to close the Account Settings<\/strong> dialogue.<\/li><\/ol>\n\n\n\n

          We recommend restarting your application for the new settings to take effect.<\/p>\n\n\n\n

          \"\"\/<\/figure>\n\n\n\n
          1. Click on Tools<\/strong> at the top, and then Account Settings<\/strong>.<\/li>
          2. Double click on your email account<\/li>
          3. Make sure that the box for Require logon using Secure Password Authentication (SPA)<\/strong> is NOT<\/strong> ticked.<\/li>
          4. Then click on More Settings…<\/strong><\/li>
          5. Click on the Outgoing Server<\/strong> tab.<\/li>
          6. Make sure that the box for My Outgoing Server (SMTP) requires authentication<\/strong> is ticked, and that Use same settings as my incoming mail server<\/strong> is also ticked.<\/li>
          7. Also make sure that the box for Log on to incoming mail server before sending mail<\/strong> is NOT ticked.<\/li>
          8. Click OK<\/strong>, and then click Next<\/strong> to save your account settings.<\/li><\/ol>\n\n\n\n
            \"\"\/<\/figure>\n\n\n\n
            \"\"\/<\/figure>\n\n\n\n
            1. Click on File<\/strong> at the top left corner<\/li>
            2. Click on Account Settings > Account Settings<\/strong><\/li>
            3. Double click on your email account<\/li>
            4. Make sure that the box for Require logon using Secure Password Authentication (SPA)<\/strong> is NOT<\/strong> ticked.<\/li>
            5. Then click on More Settings…<\/strong><\/li>
            6. Click on the Outgoing Server<\/strong> tab.<\/li>
            7. Make sure that the box for My Outgoing Server (SMTP) requires authentication<\/strong> is ticked, and that Use same settings as my incoming mail server<\/strong> is also ticked.<\/li>
            8. Also make sure that the box for Log on to incoming mail server before sending mail<\/strong> is NOT ticked.<\/li>
            9. Click OK<\/strong>, and then click Next<\/strong> to save your account settings.<\/li><\/ol>\n\n\n\n
              \"\"\/<\/figure>\n\n\n\n
              1. Right-click<\/strong> on your account on the left-hand side, and click Properties.<\/strong><\/li>
              2. Click on the Servers<\/strong> tab.<\/li>
              3. Make sure that Log on using clear text authentication<\/strong> is ticked.<\/li>
              4. Next, under Outgoing Mail Server<\/strong>, ensure that the box for My Server Requires Authentication<\/strong> is ticked, and then click Settings.<\/strong><\/li>
              5. Make sure that the box for Use same settings as my incoming mail server<\/strong> is ticked, and then click OK.<\/strong><\/li>
              6. Then click Apply<\/strong> and OK<\/strong> to save your settings.<\/li><\/ol>\n\n\n\n
                \"outlook<\/figure>\n\n\n\n
                1. In Outlook 2011, click Tools > Accounts<\/strong> at the very top.<\/li>
                2. Select the correct account on the left-hand side.<\/li>
                3. Make sure that the option for Always use secure password<\/strong> is NOT<\/strong> ticked.<\/li>
                4. Then make sure that the box for Use SSL to connect<\/strong> is ticked<\/li>
                5. Click the More Options…<\/strong> button under the Outgoing server settings<\/strong><\/li>
                6. Make sure that the Authentication<\/strong> drop down is set to User Name and Password<\/strong><\/li>
                7. Make sure that the Username<\/strong> is your email address, and the Password<\/strong> is your email password.<\/li>
                8. Then press OK<\/strong> and close the Accounts window to save your settings.<\/li><\/ol>\n","protected":false},"excerpt":{"rendered":"

                  This article will explain how you can update your authentication type from using MD5 Challenge-Response to Normal Password in a range of email applications. Following the instructions will also ensure that you are not using POP before SMTP (if applicable), which is not supported on our mail servers. 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