Support Centre

How to update your FTP password

Not enough ratingsNot enough ratingsNot enough ratingsNot enough ratingsNot enough ratings


This article will explain how you can update your FTP password for Apache hosting.

When using the Linux Apache hosting platform we recommend using the following FTP settings:

FTP Server/Host Name:
FTP Username: Your site admin username (e.g.
FTP Password: Your site admin password

If you are unsure of what your FTP password is, please see the instructions below.

Once you have logged into your Control Panel, click on the option for Manage Hosting next to your domain name.

On the next page click on Email & FTP on the left hand side.

Next, click on your Site Admin user.

select site admin

From here you can update your password for the Site Admin FTP user.

(Please be aware that if this user has email addresses associated with it, this will affect your email accounts, and you will need to update the password on your email application.)

change ftp password

Allowed IP addresses

Our Apache platform requires you to allow FTP access to only specific IP addresses, or all IP addresses but for only a limited amount of time.

Your IP address will automatically be populated into the box under FTP Settings as shown below, so you can simply click the Add button to apply your IP to the allowed list, and then Save to apply these settings.

allowed IP addresses

Rate This Article

How useful was this article?

Not useful A little useful Useful Very useful Everything I needed