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How to set up an IMAP account on an Android device



This article will demonstrate how to setup a new IMAP account on your Android device.

Please note that does not support 3rd party email applications, and therefore these guides are provided out of courtesy.

Before proceeding with the setup of your email account we recommend that you login to Webmail first using your email address and email password. This is to ensure that you are using the correct login credentials.

If you are unsure of your email password please use the following guide to reset it:

How to reset my email password

You will also need to ensure that you have purchased our Authenticated SMTP package - without it you will be unable to complete the setup. To upgrade to this service please either use the Upgrade Options within your Control Panel, or call our team on 0345 363 3634.

Now that you know your email password and have activated Authenticated SMTP, let's proceed with the setup on your Android device.

Firstly, let's start by opening the Email application.

android step 1

If you have not used the Email app before, you will have the option to Add New Account. If you already have an account setup, please use the alternative method shown at the bottom of this guide.

android tap add new account

On the next page enter your Email Address and Email Password, and choose Manual Setup.

android enter email address

Choose the option for IMAP.

android choose imap

Now enter your Email Address as the Username and complete the Incoming Server settings as shown below.

android step 5

Scroll down and enter the Outgoing Server settings - once again you will need to use your Email Address and Email Password. Once you have entered this information tap [bold]Sign In

android outgoing mail

Your email account will now be setup.

Alternative method to add a new account

If you already have an account setup within the Email app, you will need to use the alternative method to add a new account.

Firstly tap the Menu icon at the top left corner of the screen.

android alternative method step 1

Next tap the Settings cog.

android alternative step 2

Select the option for Add New Account.

android alternative step 3

You can now follow the instructions above to setup a new email account.

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