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How to setup an IMAP account on iPhone & iPad



This article will demonstrate how to setup a new IMAP account on your iPhone or iPad.

Please note that does not support 3rd party email applications, and therefore these guides are provided out of courtesy.

Before proceeding with the setup of your email account we recommend that you login to Webmail first using your email address and email password. This is to ensure that you are using the correct login credentials.

If you are unsure of your email password please use the following guide to reset it:

How to reset my email password

You will also need to ensure that you have purchased our Authenticated SMTP package - without it you will be unable to complete the setup. To upgrade to this service please either use the Upgrade Options within your Control Panel, or call our team on 0345 363 3634.

Now that you know your email password and have activated Authenticated SMTP, let's proceed with the setup on your iPhone or iPad.

Firstly, tap the Settings app.

iphone first step

Next scroll down and choose the option for Accounts & Passwords.

iphone step 2

Tap Add Account.

iphone step 3

Tap the option for Other.

iphone step 4

Tap Add Mail Account.

iphone step 5

Enter your Name, Email address, Email password and a Description for your email account. Then tap Next.

iphone step 6

1. Choose the option for IMAP at the top.

2. Then enter both the Incoming Mail Server and Outgoing Mail Server settings, as shown below.

You will need to enter your Email address and Email password as the Username and Password for both servers.

3. Once you have entered the correct settings, tap Next.

iphone step 8

Tap Save to complete the setup.

iphone step 9

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