Renewing your products

We’ve made a few changes to your Control Panel dashboard, so things may look a little different. To learn about the changes we’ve made and to see how to navigate the dashboard, to see our new Control Panel dashboard guide¬†click here

When there is a matter which requires attention on your account you’ll see an alert like the one below:

The small red icon flags the particular domain/s which require attention

The nature of the warning is emphasised within the dashboard, in this example a domain name requires validation:

In this example, the CloudSite product is highlighted in red and a ‘Renew’ option is offered beneath the service, as the CloudSite package requires renewal:

How to renew products

To allow plenty of time for you to organise payments, send renewal notifications for your products approximately six, four and two weeks prior to expiration date of any manual renewals. Once you get a renewal reminder, you are able to renew at any time.

Info: You can manage your account online in our online control panel at or if you need to call us to discuss payments you can speak to our Customer Care team on 0345 363 3633.

To renew a service, click on the Renew me link which appears beneath your domain or in this case an AppMaker package

You will now see a screen similar to the one below. To renew a product, place a tick in the tick box next to the product and click on Renew.

To make a payment using a new card, select the Add new card and pay option

This is a summary of the order, if you’re happy with this then scroll down the web page.

Accept that you have read and agree to the terms and conditions by clicking the tick box, next proceed to enter the billing information appropriate to the payment card and the card holder.

How to make a renewal payment through Amazon

When prompted to select a payment option,Use Amazon Pay is a feature which is available to you, select this and press proceed.

You might happen across the option to Pay with Amazon in another section of the shopping cart, if you see the button and would like to pay through Amazon, just press it.

To continue, log in to your Amazon account, once logged in you will be asked to permit payments to be made to, once you have clicked yes you will be returned to our website, if you do not wish to proceed then do not accept permit payments to be made via Amazon.

If you do not have an Amazon account, click the link underneath the login area entitled Create an Amazon account.

Pay a renewal with an existing card

If you have an existing card on your account and it has not expired, the card will appear as an available payment option, alongside Add new card and pay & the option to pay by Amazon. If you do not see a card available to use then select one of the two other options.

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