Support Centre

Vacation Messages

Not enough ratingsNot enough ratingsNot enough ratingsNot enough ratingsNot enough ratings

Article

Setting Up A Vacation Message

Vacation messages (also called Out-Of-Office Replies or Autoresponders) lets you send an automated reply to any email you receive. This is commonly used when you will not be able to access email for any length of time, such as annual leave, but can also be used to let people know you've received their email.

Webmail uses the Sieve scripting language, which is a powerful method of adding rules and filters to your mail. The interface for this in webmail provides basic and advanced options for use, allowing you to fine-tune your rules


1: Accessing the Vacation section

fig.1 : Access the Vacation section

Once you are logged into your webmail account, click on the Settings(fig.1 - 1) link, then on Vacation (fig.1 - 2)

The Reply Message section (fig.1 - 3) gives you the basic options for setting up a Vacation message


2 : Setting Up A Basic Reply

fig.2 : Setting Up A Basic Reply

Create your reply by setting up a subject line (fig.2 - 1) and the text you want to send (fig.2 - 2). Please Note that you cannot use HTML in the reply, only plain text


3 : Setting When The Vacation Message Will Work (optional)

fig.3 : Setting When The Vacation Message Will Work

Not only can your Vacation message can be on or off, you can also specify a date range when it is enabled.

Clicking in the boxes for Vacation Start and Vacation End (fig.3 - 1) lets you set the date and time for when your Vacation message will send out automatic replies.


4 : Enabling Your Vacation Message

fig.4 : Enabling your vacation message

The final step to creating your own Vacation message is to enable it (fig.4 - 1) and then saving it (fig.4 - 2).

The Vacation message will run between the dates you have specified, or if you have left these blank, from that moment on


5 : Advanced Options

fig.5 : Advanced Options

If you're wanting more control over how your mailbox will send out a Vacation message, the Advanced Settings tab (fig.5 - 1) lets you fine-tune your settings

fig.6 : Specify which emails will send a Vacation message

The most useful of these options is the My Email Addresses section (fig.6 - 1). If you have multiple email addresses being delivered to your mailbox, you can set which ones will use the Vacation message.

For example, your mailbox collects mail for

  • info@your-domain.com
  • enquiries@your-domain.com
  • john.doe@your-domain.com

It also has emails redirected there from

  • info@your-other-domain.co.uk
  • jane.doe@your-personal-domain.com
You want emails to the info@ and enquiries@ addresses to send out a Vacation message, but not any that come in for john.doe@ or jane.doe@

To set this up, add the email address, one at a time, to the box in the My Email Addresses section, hitting enter after each one

Only emails addressed to these listed here will trigger a Vacation message. Emails to other addresses the mailbox collects will simply store the emails as normal.

Rate This Article

How useful was this article?

Not useful A little useful Useful Very useful Everything I needed