Work For Us

Job Description

We are looking for a motivated, pro-active and enthusiastic individual to strengthen our Network Operations Centre team. As part of the team you will serve as a point of contact for our customers and service providers. You will be required to deal with customer issues raised over the phone, email and internal ticket system, escalating tickets to support supervsiors, management and/or network team where required.

Job Title: Technical Support Advisor
Reporting to: NOC Manager
Location: Reading

You will deal with network cabling, racking / de-racking of server, rebooting servers and network devices, attaching KVMs to servers and at times you will escort vendors / customers to the appropriate data floor and assist where applicable.

You will also act as a liaison between customers and our Network Team and assist with gathering correct data for troubleshooting, in order to resolve any network related issues.

Appropriate training will be provided where required.

In the performance of your duties, you will be expected to use your best endeavours to promote and maintain the interests and reputation of the Company at all times as well as acting as a role model for all Technical Support Teams.

Some of the responsibilities will include:

• Interface with customers via email, phone, ticket system and face to face
• Work with 3rd party service providers in order to process and analyse customer issues to resolution
• Generate problem reports to ensure we provide top level service for our customers
• Hardware installation (Racking / Cabling / Memory / Hard Drives / Raid Cards)
• Software Configuration (Operating System Installation, updates, Control Panel’s, SQL Server)
• Helping other team members resolve queries and problems
• Handle complaint calls effectively to resolution, where possible
• Assist the Network Operations Centre Manager in the implementation and sharing of Best Practice, raising knowledge and quality across the teams
• To be involved in ad-hoc projects representing the NOC
• Manual Handling of Hardware (Servers, routers, switches etc.)
• Support and actively promote the Namesco Technical Support Values
• Carry out such tasks that are required to meet the needs of the business

Required Skills & Experience

• Data Centre Experience a Plus
• Help Desk or Technical Support Experience a must
• Fluent spoken and written English
• Experience with Cabling and Network Wiring
• IT skills including Windows, Linux, Various VPS Platforms, (including KVM, OpenVZ, HyperV), Network Infrastructure,
• Good Intercommunication skills
• Significant Customer Service / Technical Support experience
• Working knowledge of Network and Server Equipment (i.e. Routers, Server Hardware, Raid)
• Understanding of DNS
• Understanding of Networking
• Hardware troubleshooting methodologies
• Resilient with the ability to problem solve
• Working with Microsoft Word, Excel and Outlook at an intermediate level
• Clear written and verbal skills
• Good presentation skills
• Ability to learn and retain information in a fast paced environment

Key Competencies

• Providing Excellent Customer Service
• Team Working
• Self Motivation
• Attention to detail
• Making good decisions
• Bringing innovation to problem solving
• Developing Others

Key Technical Competencies

• Hardware troubleshooting methodologies
• Network troubleshooting
• Raid knowledge / Setup
• UNIX / Linux / Windows concepts and use

Normal Working Hours

Your normal hours of work will be based on four day shifts from 7.00am to 7.00pm, each four day shift being followed by four days off, and then four night shifts from 7.00pm to 7.00am, each four night shift being followed by four nights off. Shifts include weekends and bank holidays and will be rotated throughout the year to provide a mixture of day and night shift work. You are allowed a one hour unpaid break to be taken when work requirements permit.

Job Description

Working in a flexible environment providing critical support to our customers you will be answering a range of queries, providing help and support whilst looking for addition sales opportunities.

Job Title: Technical Support Advisor
Reporting to: Head of Sales & Customer Service
Location: Worcester

You will be working in a target driven contact centre with a strong sales culture.

All Contact Centre Advisors will be trained to a high level to be able to support our customer needs with technical, billing or sales advice.

Full training and support will be provided.

Some of the responsibilities will include:

• Ensuring all enquiries are logged and kept up-to-date and all problems followed through until resolved or concluded
• Technical troubleshooting of our product range
• Identifying product upgrades and cross selling opportunities
• Keeping up to date with new technologies that will assist our customers
• Ensuring all individual performance and sales targets are met
• Flexibility to be moved from team to team to ensure that we are meeting customer demand
• Escalating problems to a team leader where necessary

Required Skills & Experience

• Strong IT skills
• Resilient & confident with the ability to problem solve
• Knowledge of Microsoft Word, Excel and Outlook at an intermediate level
• Clear written and verbal communication skills
• Knowledge of web technologies such as websites, dedicating hosting and email set-up
• Previous customer care or technical support experience within an IT/Web based/technical environment

What are we looking for

• Exceptional communication and influencing skills
• Customer Service and sales mind set
• Experience working in customer service environment
• Taking pride in your working standards, behaviour and attitude § Recognising and maximising sales opportunities
• Technical awareness
• Excellent problem solving skills
• A natural flair for delivering excellent customer support
• Team Working
• An inquisitive mind and strong motivation to learn new skills

Normal Working Hours

The normal hours of business of the company are presently 6:00 a.m. to 7:15 p.m. Monday to Friday and 9.00 a.m. to 5.00 p.m. on Saturday and Sunday, including bank holidays. However these may be subject to alteration in accordance with the dictates of the business and may result in 24 hour opening. Your basic hours of work will be variable depending on shift patterns worked with a maximum of 42.5 per week. You are required to work in accordance with the shift pattern appropriate to your department from time to time notified to you by the company. Currently you are required to work 5 days per week between Monday and Sunday inclusive on a variable basis as required by the dictates of the business. Shifts worked Monday to Friday inclusive will be for 8.5 hours per day inclusive of a one hour unpaid lunch break except for the last shift on each day which will be for 8 hours inclusive of a 30 minute unpaid lunch break. Shifts worked Saturday or Sunday inclusive will be for 8 hours per day inclusive of a 30 minute unpaid lunch break.

The company reserves the right to change from time to time the system of shifts it operates, the shift pattern applicable to you and/or your basic hours of work. The company also reserves the right to require you to work in such departments of its business as it shall notify to you from time to time.

Job Description

The focus of this role is to work on the operations and infrastructure that support our Simply Hosting and Servers business unit (www.simplyhosting.com), a leading provider of Dedicated, Virtual, and Cloud services, Data Centre and Infrastructure management and ISP grade internet connectivity, at our state of the art facility in Reading.

Job Title: Systems Administrator
Reporting to: Data Centre Systems Manager
Location: Reading

Working as part of a dedicated and enthusiastic team, on a day to-day basis you will be responsible for developing and maintaining systems and network infrastructure for the large ISP network of Simply Hosting and Servers. This includes making sure that all services are optimised to work efficiently, and critical services are available 100% of the time. Another important part of the role is to liaise with other departments within the company such as the Development teams and Network Operations Centre, in order to help resolve issues and identify areas that require improvement.

The successful candidate will be helping to maintain and enhance systems that support a multi-vendor ISP networking environment. In addition, the candidate will have an excellent knowledge of Linux systems administration including experience with configuring and maintaining typical packages required to support an ISP environment. These packages are including but not limited to DNS, LDAP, RADIUS, MySQL, Apache. The candidate will also have experience working with configuration management software. revision control, and continuous integration software.

You should also be able to collaborate with different teams and business units from the international brands as and when needed. In the performance of your duties, you will be expected to use your best endeavors to promote and maintain the interests and reputation of the Company at all times as well as acting as a role model for all Advisors and Specialists.

We are looking for an individual who is a problem solver and passionate about carving themselves a role with a broad range of skills.

Years of experience are of course preferred but not essential - someone who can demonstrate an interest in all aspects of systems, networking, coding and how everything fits together, and has the right attitude is what we need.

Some of the responsibilities will include:

• Systems administration of primarily Linux based internal server support infrastructure
• Maintaining good cabling, patching, power wiring etc. within the datacentre environment
• Documentation of existing and new deployments
• Supporting existing core ISP network, providing access to several thousand servers across multiple data centre locations
• Shared out-of-hours emergency on-call support on a rota basis
• Demonstrate expert knowledge of the systems and processes
• Act as referral point to help staff resolve queries and problems
• Resolve escalation issues from other departments via internal issue trackers and ticketing systems
• Develop new products or services that would help the company to be more successful
• Suggest and implement new approaches and architectural improvements

Required Skills & Experience

• Systems Administration experience based on Linux (Debian/Ubuntu/CentOS)
• Experience with configuration management (puppet, Chef etc.)
• Experience with revision control systems (Subversion, git etc.)
• Server installation automation (TFTP/PXE/DHCP/Kickstart/Anaconda/Debconf)
• Apache web servers
• MySQL
• Basic IPv4 routing/switching principles, CIDR and subnetting, Vlans
• DNS servers and administration
• Creative problem solving abilities
• Clear written and verbal skills
• Excellent Project Management skills

The following skills would be advantageous, but are not required:

• ISP routing/switching knowledge of BGP, OSPF,VRRP, HSRP, LAG/LACP, OSI model.
• LDAP and Radius services
• IPv6 technologies
• Experience of multiple network vendors, e.g. Cisco, Juniper, Extreme
• Basic languages skills: perl, PHP, Python, Bash, others helpful

Key Competencies

• Delivering business results § Team working
• Self motivation
• Attention to detail
• Making good decisions
• Bringing innovation to problem solving

Normal Working Hours

Your usual hours of work will be from 9:00 a.m. to 5:30 p.m. Monday to Friday inclusive, however these may be subject to alteration in accordance with the dictates of the business. You are entitled to a one hour lunch break, which is normally to be taken between 12:00 noon and 2:00 p.m. Depending on shift and cover patterns this may have to be taken at other convenient times.

Job Description

An opportunity has arisen for a PHP/JavaScript Developer to join our established Development Team. The successful applicant must have a passion for writing clean, secure and testable code, and a commitment to ongoing professional development.

Job Title: PHP/JavaScript Developer
Reporting to: Applications Development Manager
Location: Worcester

The role requires significant experience of Object-Oriented Software design principles and best practices, such as working to PHP Standards Recommendations (PSRs), and a good understanding of the current JavaScript and CSS ecosystems. Familiarity with SQL and basic database normalisation is also required.

Web applications form the core of all of Namesco's systems, and include customer-facing sites and internal systems to manage both customers and the email and web hosting infrastructures. Working with sensitive and business critical data also requires a thorough understanding of security and data integrity issues on the Internet.

PHP, JavaScript and MySQL applications form the core of all of Namesco's systems, including the email and web hosting infrastructures. As such, an understanding of the protocols underlying these internet technologies, such as HTTP, SMTP, FTP, SSH, TLS and DNS would be beneficial.

Working with sensitive and business-critical data also requires a thorough understanding of security and data integrity issues on the Internet.

Some knowledge of dependency and package management solutions for both PHP and JavaScript would be helpful, and an understanding of asynchronous JavaScript using promises would be a bonus.

The successful applicant will have an enthusiastic attitude for their work with significant commercial experience in creating secure, high-performance web applications.

Essential Requirements:

• Extensive knowledge of Object Orientated PHP
• Core JavaScript concepts, such as Prototypal Inheritance
• Relational databases and SQL
• Unit testing with PHPUnit
• Good understanding of security issues on the internet
• HTML
• CSS

Desirable Experience

• Agile Software Development (Scrum, Kanban)
• Asynchronous JavaScript using Promises
• NoSQL databases (Memcache, Redis, ElasticSearch)
• RESTful Web Services
• Package Management (Composer, Bower, NPM)
• Frameworks (Zend, Knockout, Backbone, jQuery)
• Usability, Accessibility, SEO & W3C Standards
• MVC Applications
• HTML5, XHTML, Sass, Git, RabbitMQ
• HTTP, SMTP, FTP, SSH, TLS, DNS

Key Competencies

• Enthusiasm and a desire to learn
• Excellent problem solving skills
• Ability to communicate advanced concepts well
• Attention to detail
• Good team player
• Ability to work in a fast moving environment and to tight deadlines

Normal Working Hours

Your usual hours of work will be from 9:00 a.m. to 5:30 p.m. Monday to Friday inclusive, however these may be subject to alteration in accordance with the dictates of the business. You are entitled to a one hour lunch break, which is normally to be taken between 12:00 noon and 2:00 p.m. Depending on shift and cover patterns this may have to be taken at other convenient times.

We are open to discussion regarding remote working for 1 – 2 days per week as we do offer flexible working arrangements. However during any induction/training period (normally 1-2 months) we would require the successful candidate to work full time from the office in Worcester.

Job Description

An opportunity has arisen for a PHP/Devops Developer to join our established Development Team. The successful applicant must have a passion for writing clean, well structured and testable code, and in maintaining a highly-automated development platform and continuous integration system.

Job Title: PHP/DevOps Developer
Reporting to: Applications Development Manager
Location: Worcester

The role requires a good general understanding of software development best practices, such as working to PHP Standards Recommendations (PSRs), in addition to basic Linux System Administration, Virtual Networking and Docker Containers.

Internet technologies and their underlying protocols, such as HTTP, SMTP and DNS. PHP and MySQL applications form the core of all of Namesco's systems and are used to manage the email and web hosting infrastructures. Working with sensitive and business critical data also requires a thorough understanding of security and data integrity issues on the Internet.

Experience with HTML, CSS, Javascript and working to applicable W3C standards is also required, along with good knowledge of current and emerging technologies for both frontend and backend web development.

The successful applicant will have an enthusiastic attitude for their work with significant commercial experience in creating secure, high-performance web applications.

In the performance of your duties, you will be expected to use your best endeavours to promote and maintain the interests and reputation of the Company at all times as well as carrying out such tasks that are required to meet the needs of the business.

Essential Requirements:

• Strong experience of Object Orientated Programming
• Experience of basic Linux Systems Administration, Virtual Networks and Docker Containers
• Strong experience of relational database systems
• Good understanding of PHP and MySQL
• Good understanding of security issues on the internet
• Good understanding of internet protocols
• HTML
• CSS
• Javascript

Desirable Experience

• Continuous Integration & Deployment (Jenkins)
• Container Orchestration (Kubernetes)
• Cluster Management (Consul, Nomad)
• RedHat & Debian Linux distributions
• Agile Software Development (Scrum, Kanban)
• PHP Tools (PHPUnit, Xdebug, PHPCS, Phing, Lint)
• PHP Dependency Management (Composer, Satis)
• Git Versioning System
• RESTful Web Services
• NoSQL databases (Memcache, Redis, ElasticSearch)
• RabbitMQ

Key Competencies

• Enthusiasm and a desire to learn
• Excellent problem solving skills
• Ability to communicate advanced concepts well
• Attention to detail
• Good team player
• Ability to work in a fast moving environment and to tight deadlines

Normal Working Hours

Your usual hours of work will be from 9:00 a.m. to 5:30 p.m. Monday to Friday inclusive, however these may be subject to alteration in accordance with the dictates of the business. You are entitled to a one hour lunch break, which is normally to be taken between 12:00 noon and 2:00 p.m. Depending on shift and cover patterns this may have to be taken at other convenient times.

We are open to discussion regarding remote working for 1 – 2 days per week as we do offer flexible working arrangements. However during any induction/training period (normally 1-2 months) we would require the successful candidate to work full time from the office in Worcester.