Author

Sabina Plimmer

Key interview questions when hiring for a customer service role

Customer service roles always attract a broad mix of applicants so asking the right questions at interview is key to ensuring the best fit for your business. Many candidates will offer relevant and deep customer service experience, which will mean… Continue Reading →

How to find new customers without spamming them – here are 7 tips

Research shows that the average office worker receives over 100 business emails each day. This means it is increasingly difficult for companies who use business email to communicate with their customers to get their message across. The main risk here… Continue Reading →

How to land a collaboration strategy

Collaboration is good for business and a collaborative environment can help grow your business. There are significant benefits, including improved employee engagement, with key talent likely to stay working with you for longer; the attraction of top-tier talent; increased business… Continue Reading →

Dig deeper into your social media marketing with these 10 tracking metrics

The only way to know whether your social media marketing efforts are helping you to achieve your short and long term business goals is to track a range of key performance metrics. Here are 10 metrics that will enhance your… Continue Reading →

Drupal entities – the building blocks of the data model

What is an entity? Merriam-Webster defines an entity as “something that exists by itself”. Developers using languages such as C# or Java will be familiar with Objects. Database analysts will know an entity as a real-world object represented in a… Continue Reading →

Give your Joomla site a professional look and feel

Incredibly popular amongst smaller businesses in particular, Joomla is a very simple website builder that doesn’t require extensive coding knowledge. But being simple to use doesn’t mean it can’t look professional and offer a great user experience. So what are… Continue Reading →

Cybersecurity – are SEOs reactive towards it?

Cyberattacks are becoming increasingly costly to organisations, both in terms of money and reputation. With the digital landscape evolving at a dizzying pace, many companies find it difficult to pursue security strategies that meet their business goals. Instead, they find… Continue Reading →

Can I use WhatsApp? Secure collaboration tools for today’s virtual teams

The swift pace of technological advancement has prompted huge changes in the way we communicate in our working lives. Phones are no longer devices solely for speaking to other people; in fact, they’re more likely to be used for email,… Continue Reading →

Breaking into business development? What you need to know

Business development is a vital skill set for any organisation. A quick search on job boards will highlight just how many opportunities there are to progress your career in this specialism. Once in-role, a successful candidate should bring in profitable… Continue Reading →