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Tell The Boss

Tell me what you think!

If you have dealt with us by phone or online via this website we would love to know how we've performed. Let us know by scoring between 1 and 10 on the following questions (1 representing "we could do better", 5 representing "not bad", to 10 representing "we deserve a medal"). Any questions you don't want to answer or are not relevant simply feel free to leave blank.

Every comment and score provided is read by the Managing Director personally. Every month he will draw one customer's feedback at random (the good the bad and the ugly!) and send them a case of wine. Your comments are valuable and enable us to build a better business. Thank you.

Please do not use for technical support queries - existing customers please log into your control panel.

Your Name *
Email *
Telephone Number
How easy did you find our website to navigate?		select... 10 9 8 7 6 5 4 3 2 1 0
How did you rate the speed with which our website downloaded?		select... 10 9 8 7 6 5 4 3 2 1 0
Main Switchboard - If you spoke to us by phone, how quickly was the phone answered?		select... 10 9 8 7 6 5 4 3 2 1 0
Main Switchboard - How well/nicely/politely was the phone answered?		select... 10 9 8 7 6 5 4 3 2 1 0
Main Switchboard - How knowledgeable did you find our staff?		select... 10 9 8 7 6 5 4 3 2 1 0
Support Team - If you spoke to us by phone, how quickly was the phone answered?		select... 10 9 8 7 6 5 4 3 2 1 0
Support Team - How well/nicely/politely was the phone answered?		select... 10 9 8 7 6 5 4 3 2 1 0
Support Team - How knowledgeable did you find our support team?		select... 10 9 8 7 6 5 4 3 2 1 0
How do you rate our range of products?		select... 10 9 8 7 6 5 4 3 2 1 0
How do you rate our pricing structure?		select... 10 9 8 7 6 5 4 3 2 1 0
If you used our support line or online knowledge base how well did we do at resolving your support enquiry?		select... 10 9 8 7 6 5 4 3 2 1 0
How well do we do at managing your services?		select... 10 9 8 7 6 5 4 3 2 1 0
How do you rate your overall experience with our company?		select... 10 9 8 7 6 5 4 3 2 1 0
Other comments (optional)
As a priority what area of the site do we need to improve?
Customer service is important, how can we improve?
Were there any of our colleagues you would like to comment on?
If you were the boss what would you do to enhance the customer experience?
Was there anything you looked for on our site and couldn't find?
Additional comments I'd also like to make are