Domain Names, Hosting, Dedicated Server Solutions and Broadband ADSL, Namesco Limited

2009 Network Status

25 Jun 09

SiteMaker : Performance problems

Update 12:46 PM - The SiteMaker performance problems have now been resolved and we would like to apologise once again for any inconvenience this temporary service disruption may have caused.

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We are aware that websites using our SiteMaker service may currently be experiencing performance problems - this will also be affecting the SiteMaker editing tools in the control panel.

Our engineers are investigating this as a priority and we apologise for any inconvenience this may be causing affected customers.

Further updates will be posted here.

22 Jun 09

Register365: H-Sphere

Users with hosting on the legacy Register365 platform may currently be experiencing performance issues with the H-Sphere control panel interface at http://cp.hosting365.ie

Our engineers are investigating this as a priority and aim to have service restored as soon as possible.

We apologise for any inconvenience this may cause.

11 Jun 09

Namesco: Email Duplication

Some Namesco customers may be experiencing temporary issues with email collection. Symptoms include customers' email applications downloading mail they have already received.

Once the mail has been downloaded, it will not subsequently be downloaded again.

We apologise for any inconvenience this may have caused.

10 Jun 09

Register365: web5.hosting365.ie

Update 11:47 AM - This issue has now been resolved - thank you for your patience.

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Sites hosted on web5.hosting365.ie may currently be experiencing intermittent performance issues.


This is currently being investigated by our engineers and further updates will be posted here

28 May 09

Register 365: web20.hosting365.ie

Update 8:03 PM - Maintenance work on web20.hosting365.ie has now been completed. The server is now live and serving web sites as normal.




Again please accept our sincerest apologies for an inconvenience caused during this period.

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Update 5:59 PM - Our engineers are continuing to perform maintenance on the server.


We apologise once again for any inconvenience caused.

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Update 3:56 PM - We have no further information at this time - this maintenance is still ongoing as previously outlined.


Once again, please accept our apologies for any inconvenience this may cause.

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Update 1:55 PM - Following further investigation it has now become apparent that the server, web20.hosting365.ie, needs to be taken offline at 1400BST. We apologise for the short notice however this work is essential to ensure the continued smooth operation of the server.



Regrettably, we are unable to provide an ETA for the completion of this work.

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Customers hosted on web20.hosting365.ie may be experiencing issues with the speed at which their sites are responding.


Our engineers are investigating the issue and hope to have it resolved shortly.


Updates will be posted here every two hours.

18 May 09

Register365: Planned Maintenence to Web Servers

Update 19 May 09 9:23 AM - This work has now been completed successfully.

We would like to apologise for any inconvenience caused.

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Some customers hosted on the legacy Register365 platform may experience a temporary outage on some sites overnight tonight (18th May 2009 after 21:00hrs) due to routine maintenance.

We would like to apologise in advance for any inconvenience caused.

15 May 09

Register365: Planned Maintenence to Database Servers

Update 18 May 09 3:09 PM - We are pleased to announce that this work has been carried out as planned and with minimal disruption to the systems involved.

Thank you for your patience whilst this work was completed.

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On Monday 18th May 2009, it will be necessary to reboot the register365 database servers to ensure that they are running the latest software.

The servers will be rebooted at the times listed below and we do not envisiage the outage taking more than one hour per server.

db - 11:00
db2 - 12:00
db3 - 13:00
db4 - 14:00
db5 - 15:00

We will confirm here once the process has been completed.

15 May 09

Register365: Webmail Outage

Update 5:15 PM - This work has now been completed, thank you for your patience.

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There will be a short outage for webmail.hosting365.ie and imp.hosting365.ie at 17:00 hours this evening for essential maintenence.


We do not expect this outage to last longer than one hour.


We will update this page once normal service has been resumed.

14 May 09

Register365: web20 scheduled downtime

Update 3:59 PM - This scheduled maintenance has now completed on schedule and full service has been restored.

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The web server web20.hosting365.ie will be rebooted as part of scheduled maintenance at 1500 hours today (14th May 2009).


During this time any sites hosted on this server will be unavailable. We do not expect this downtime to be any longer than one hour.

13 May 09

Register365: Web19 Linux Shared Hosting Server

**UPDATE**

10:40 - 14-05-09

Apologies for the delay of this latest update.
We believe this issue is now resolved and full service has been restored to this server. If you encounter further issues with accounts on this server, please contact Support through the usual channels.

Thank you for your patience and understanding in regard to this issue.

**UPDATE**

22:10 - 13-05-09



Restoration of data has been completed. We will continue to monitor the server throughout the night. The next status page update will be tomorrow (Thursday 14th May) before 10am.

We would like to thank our customers for their understanding while we resolved this issue.





**UPDATE**

20:00 - 13-05-09



Restoration of data continues, we are on schedule for this issue to be resolved as planned.





**UPDATE**

18:00 - 13-05-09



The restoration of customer data and accounts is proceeding as planned.


We would like to apologise once again for any inconvenience this disruption may be causing.


**UPDATE**

16:05 - 13-05-09



The new server has been provisioned and we are currently in the process of restoring customer data and accounts to the new system. Further updates will follow in 2 hours.



**UPDATE**

14:10 - 13-05-09



Our server administrators are currently in the process of provisioning
a new server to replace the faulty system. We will update you
on the status in a further 2 hours.



Once again please accept our apologies for this unforeseen outage.



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Earlier today, our network administration team identified an
intermittent fault concerning one of the Linux web hosting servers -
web19.hosting365.ie



We will be taking the server offline at 12.30pm today (13th May 2009)
for essential maintenance and anticipate bringing the server back
online within the next 24 hours.





Whilst we have no confirmed ETA for the affected services to be
reinstated, we will post updates here every two hours.





We apologise for any inconvenience this may cause and we appreciate
your continued patience at this time.

11 May 09

SiteMaker Maintenance Monday 18th May 2009

There will be planned maintenance of the SiteMaker database on Monday 18th May 2009 between 09:30 and 10:30 to carry out software upgrades.

We apologise for any inconvenience caused.

01 May 09

ASP.Net disabling debug

We have noticed a number of sites that have been uploaded to our production servers that have debugging enabled. We will be disabling this setting for all sites found on these servers with it turned on.

The "debug" option is intended to be used during the development process, and when enabled can incur a significant performance overhead.

20 Apr 09

Serve360 Hosting

Update 22 Apr 09 11:41 AM -

An email containing the details of your new hosting account on Namesco's
award-winning and fully-redundant Windows hosting cluster in the highly
regarded Telehouse data centre in London has been sent out this morning to
all Serve360 customers.



This email requires you to perform certain actions, all of which will
have a positive effect on your overall hosting experience. You will be
required to:



- Upload the content of your website to a new location

- Recreate your MySql Database

- Amend your database connection

- Amend DNS if domain is not registered through Namesco



It is therefore essential that you read this email and follow the
required actions and instructions. By doing so you will benefit straight
away from the improved service levels that Namesco offer.



The Legacy Serve360 server has now been taken offline, while we investigate the
recent issues with the server.



We apologise for the downtime and any inconvenience this may have caused
you.

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Update 5:28 PM -

We are in the process of moving all these sites to our Windows cluster in London. All affected site owners should receive an email within the next 24 hours advising of further details about this new hosting.

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We are aware of a problem with unauthorised content on websites for customers using hosting services originally purchased through Serve360

Our engineers are currently investigating this and further updates will be posted on our network status page.

This only affects Serve360 customers.

We apologise for any inconvenience caused and ask that you bear with us whilst we conduct our investigations.

15 Apr 09

Register365: MySQL

Update 12:14pm: The server has now been successfully restarted
MySQL server unixdb4.hosting365.ie, which serves sql4.hosting365.ie and sql6.hosting365.ie is currently running a repair on all databases after the MySQL service terminated. Once complete, the server will be available again as normal.

We apologise for this unplanned interruption to the service.

08 Apr 09

Database server reboot tonight

Update:

The work has been carried out, and mysql4.namesco.net is now back up.


The database server 'mysql4.namesco.net' will be rebooted this evening around 23:30. It should be down only briefly while it reboots. This is to install security updates and patches.

04 Apr 09

Broadband Pipe Fault

Update 06 Apr 09 7:21 AM - Service was restored to the remaining users at 03:00 this morning. We apologise for the inconvenience for the exceptional circumstances this weekend.

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Update 05 Apr 09 12:14 PM - Service is now restored to customers with broadband usernames ending in:


static.ndodsl.com

staticip.ndodsl.com

easykey.net



We advise customers on the above realms to power cycle their routers. If you are having difficulty switch off the router for 15 minutes and power on again.



Unfortunately customers with usernames ending in the following are still affected and we are unable to give any additional information at this time:

dynamic.ndodsl.com

dsl-login2.com

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Update 05 Apr 09 9:14 AM - Our supplier has confirmed that the fault was caused due to a construction contractor boring through a deep cabling tunnel, causing damage to a main fibre route in East London. Safety and structural engineers have been on site overnight to assess the damage to the tunnel and begin repairs and technical engineers are doing everything they can to temporarily re-route services via other paths.




Our supplier considers this a major incident and are using all and every resource to restore service as quickly as possible, however due to the complex nature they are unable to confirm a restoration time for us at this time.




We apologise for the inconvenience, but would like to assure customers that this is being treated with the highest levels of importance and urgency. We will post additional information as it becomes available.

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Update 5:19 PM - Our supplier is still conducting their investigative and repair work. There is a possibility of cable damage and therefore due to the nature of the repair, work is likely to continue into the evening. We will post additional information when it becomes available.

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Update 2:58 PM - The supplier has confirmed an incident with a fibre optic connection between two buildings beginning at 14:30. It is affecting a number of service providers and they have dispatched engineers to investigate and repair. We will post additional information when it becomes available.

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Our wholesale supplier currently has a fault on their network affecting one of our broadband pipe connections to them resulting in an outage for broadband users with usernames ending in:



dynamic.ndodsl.com

static.ndodsl.com

staticip.ndodsl.com

dsl-login2.com

easykey.net



We have raised this with the supplier. Please accept our apologies for any inconvenience caused. Please also be assured that this is being investigated with the highest levels of urgency.

03 Apr 09

Serve360

Update 07 Apr 09 2:57 PM - Our engineers have completed work on the server and have had to insert Namesco holding page on some of the sites hosted on this server.





If your website has the default Namesco holding page, we would request that you reupload your site from your local backup.





An email has been set to customers who have contacted us with regards to sites being offline.

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Update 06 Apr 09 10:40 AM - Our engineers are still carrying out unplanned maintenance on the Serve360 servers. We will update this system status page as soon as we have more information.


We apologise for any inconvenience that this may cause you.
...

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Update 04 Apr 09 9:18 AM - Our engineers are still carrying out unplanned maintenance and have confirmed to us that web server will be back online later today, at which point customers may need to reupload there website.


We apologise for any inconvenience that this may cause you.

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Our engineers are currently undertaking emergency unplanned maintenance on the Serve360 web server.

This issue is being actively investigated as a priority however we cannot at present offer any time-scale as to when normal service will resume.

We apologise for any inconvenience that this may cause you.

01 Apr 09

Online Control Panel

Update 9:40 am - This issue is now resolved.



We are currently investigating an issue with the Services section within the Namesco control panel. As a result a handful of users will temporarily not be able to access this section.

Our System Administrators are investigating this as a priority and aim to restore this service as soon as possible.



If you are unable to navigate to your services via your online control panel, please try again later or check this status for further updates.

26 Mar 09

Namesco File Manager

Please be advised that access to the File Manager tool located within the Namesco control panel is currently unavailable due to routine maintenance.

Customers wishing to use the built in file Manager tool are advised to use FTP while this work is carried out.

We will update this notice with further information in due course.

20 Mar 09

Mysql4.namesco.net failure

Update 12:59 PM - This process has now completed and all databases should be online as per normal. If you are still experiencing problems, please submit a support ticket from your online Control Panel with full details of the problem.

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Update 12:36 PM - Service was restored a couple of hours ago, with databases being restored currently. This process should be finished within a couple more hours.

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There has been a catastrophic disk failure on the mysql4.namesco.net database server. We are currently restoring data from a backup on to another server and we will bring it back on line as soon as possible.