Network Status

2012 Network Status Alerts

  SiteMaker : Service Disruption 05 Apr 12

Update 5:34 PM -

This issue has now been resolved and we apologise for any inconvenience it may have caused.

We will continue to monitor performance carefully over the next few hours.

---

Some customers with a SiteMaker website may find that their website is not displaying.

We are aware of this issue and are working to resolve it as soon as possible.

We apologise to affected customers for any inconvenience this may be causing.

  Ecommerce Platform - Scheduled Maintenance 02 Apr 12

Update 04 Apr 12 9:12 AM -

The scheduled maintenance completed last night as planned and we thank our Ecommerce customers for their patience during this work.

---

From 01:00 till 04:00 in the early hours of Wednesday 4th April, we will be performing some key maintenance operations on our Ecommerce platform.

During this time, all Ecommerce websites will display a message that the shop is closed for maintenance.

We thank our customers for their understanding and patience during this work.

  Scheduled Maintenance: Thursday 22nd March 20 Mar 12

Update 23 Mar 12 9:24 AM -

The maintenance completed last night but it did take longer than expected to complete so some customers' services may have been affected for longer than the five minutes we originally advised.

We apologise for any inconvenience this may have caused.

---

We will be conducting some routine maintenance operations on our shared Linux and Windows web hosting clusters.

The work will be commencing at 23:00 on Thursday 22nd March and may result in two short outages of up to five minutes each for Windows and Linux hosted websites.

We thank our customers for their understanding during this essential maintenance work.

  VPS Hosting - Service Degradation Notification 11 Mar 12

Update 12 Mar 12 9:10 AM -

Following successful installation of the new node overnight, we have been carefully monitoring performance and now believe this issue is fully resolved.

We apologise again for any inconvenience this may have caused.

---

Update 3:07 PM -

The new node has been physically installed and is now being configured and extensively tested in preparation for deployment.

We are not yet in a position to offer a firm ETA but are continuing to work as speedily as possible to restore full service.

---

Update 12:21 PM -

Work is continuing on the installation and configuration of a replacement node. We thank affected customers for their patience and understanding whilst we work to resolve this.

---

Update 11:40 AM -

This issue is related to a fault on a VPS node in the data centre. Our engineers are en-route to the data centre and intend to replace this faulty node as soon as possible.

---

Some customers with a Virtual Private Server (VPS) may find that some websites hosted on this are unresponsive. Additionally, the Plesk control panel may be unresponsive as well.

Our system engineers are investigating this as a priority and we would like to offer our apologies to affected customers for any inconvenience this may be causing.

  Email Bouncebacks 28 Feb 12

Update 10:08 AM -

Our engineers have now resolved the issue that some of our customers were experiencing with receiving emails.

We apologise for any inconvenience this may have caused.

---

Some customers may be finding that people sending emails to them are receiving bouncebacks and the email is not being delivered.

We are looking into this issue and hope to have this resolved as soon as possible.

We apologise to affected customers for any inconvenience this may be causing.

  21st January - Telephone Line Closure 17 Jan 12

Due to essential maintenance, our telephone lines will be closed on Saturday 21st January.

Support enquiries will be dealt with as usual so, should you need assistance on Saturday, please login to your Online Control Panel and raise an enquiry through the Technical Support section.

We apologise for any inconvenience this may cause.

Click to expand2011 Network Status Alerts

  Email auto responder issue 23 Dec 11

We are currently seeing issues arising from the setting of auto responders, some customers may be finding that emails delivered to accounts with this facility enabled may be returning a bounce message indicating a failed delivery. Please note that despite the failed delivery message being generated these messages are still being delivered.

We're looking into this as a priority and aim to have this resolved as soon as possible.

We recommend that affected customers disable the autoresponder on the mailbox(es) until this issue is fully resolved.

We apologise to affected customers for any inconvenience this may be causing.

  MySQL Database - mysql5.namesco.net 30 Nov 11

Some customers may intermittently experience delays accessing their MySQL Databases for administration purposes on our Shared Hosting Platform. The delay may be experienced when connecting to the MYSQL database Servers either as a User or Administrator.

Our system engineers are currently upgrading our MYSQL hardware and we anticipate that the intermittent issues that you may have experienced will be resolved once this upgrade has completed.

Please accept our apologies for any issues you may have experienced and be reassured that we have identified this upgrade as the highest priority with our engineers.

We will update with further information in the near future.

  Mysql Maintenance 29 Nov 11

At 10pm this evening there will be a short outage to the server mysql5 whilst it is rebooted. We expect databases on this server to be unavailable for up to 10 minutes.

  Possible delay on email delivery 28 Nov 11

Due to a problem with one of the SMTP servers in our mail cluster, some customers may be finding that emails sent to them are taking an unusually long time to be delivered.

We're looking into this as a priority and aim to have full service restored as soon as possible.

We apologise to affected customers for any inconvenience this may be causing.

  Online Control Panel and Webmail Login 15 Nov 11

Update 12:23 PM -

Online Control Panel and WebMail access has now been restored. All changes made in the Online Control Panel will be saved, however some customers may experience a short delay in these changes being applied.

Thank you for your patience whilst we were working to resolve this issue.

We will continue to monitor.

---

Update 11:06 AM -

Our engineers are still working to resolve the issue with logging into the Online Control Panel and the Webmail as a priority.

We appreciate your patience while this work continues.

---

We are aware that some customers are currently unable to access the Online Control Panel and WebMail.

This issue is being resolved and we will post an update as soon as access has been restored. Please accept our apologies for any inconvenience caused.

Update: 09:42

If you are experiencing issues accessing WebMail, you can temporarily log on to version 3.2 using the link below.

http://webmail.names.co.uk/webmail/login.php5

  Advance Maintenance Notification : Email Storage platform 15 Nov 11

On the evening of Wednesday 16th November, starting at midnight, essential maintenance operations will be undertaken on our email storage platform. During this maintenance window, customers may experience an inability to access their email accounts for up to 30 minutes We anticipate that the work will be completed by 3am on Thursday 17th. We would like to thank our customers for their understanding during this essential work.

  Email Service Disruption 07 Nov 11

Tonight at midnight there will be an outage on the email platform (pop3, imap, webmail) to allow us to make improvements to our storage platform.

The outage should last a maximum of one hour.

This only affects email services, web hosting will not be affected.

No email will be lost.

  Scheduled Maintenance : Ecommerce - Wednesday 16th November 03 Nov 11

On Wednesday 16th November at approximately 06:00 we will be undertaking some routine maintenance operations on our Ecommerce platform.

This maintenance should last no longer than 90 minutes and may result in sites using one of our Ecommerce packages being offline for around five minutes.

We thank our customers for their patience during this essential work.

  Poor Performance : mysql2.namesco.net 26 Oct 11

Update 27 Oct 11 8:08 AM -

Work on the database server completed overnight and the underlying issue has now been resolved. We will continue to monitor this server extensively for any signs of a repeat ocurrence.

We apologise again for any inconvenience this may have caused.

---

Update 11:51 AM -

Our engineers are continuing to investigate the server and we aim to restore full service as soon as possible.

---

The database server mysql2.namesco.net is currently experiencing performance issues, which may lead to some websites that use a database on that server either loading very slowly or not loading at all.

Our engineers are investigating this as an immediate priority and we will provide further updates to the situation on this page.

We apologise to all affected customers for the inconvenience this may be causing.

  ADSL Service Fault 21 Oct 11

Update 10:19 AM - This incident was related to a supplier Major Service Outage affecting users all over the country. Most users should have been able to reconnect at 09:00. If you are still having difficulty, we recommend powering off your router for 5 minutes.

---

At 08:30 this morning we detected a loss of service in our broadband platform. Service for most customers was restored at 08:55. We believe this is related to a supplier issue and are currently investigating with them. Please accept our apologies for any inconvenience caused, but be assured it is being investigated at the highest priority.

  Advance Maintenance Notification : Storage platform 21 Oct 11

On the evening of Tuesday 25th October, starting at midnight, essential maintenance operations will be undertaken on our storage platform. During this maintenance window, customers may experience occasional connection problems with the mail and web services. We anticipate that the work will be completed by 4am on Wednesday 26th at the latest. We would like to thank our customers for their understanding during this essential work.

  Internal Phone System Technical Issues 01 Oct 11

Customer announcement.

We are currently experiencing technical difficulties with our internal phone system. As a result we are unable to take your call at present.

As an alternative please log any support enquiries you may have, using your online control panel.

We would like to apologise for any inconvenience this may cause.

  FTP Password Reset Notification 13 Sep 11

We recently detected a pattern suggesting potential malicious activity on a small number of Namesco accounts.

As a precaution, we will be changing the Email and FTP passwords on Thursday 15th September at 10 am for this small number of customers. All customers affected have been contacted directly by email.

To change your FTP and Email passwords after 10 am on 15th September, you can follow the detailed guide in the Support Centre article

http://www.names.co.uk/knowledge/website_publishing/ftp_file_transfer_protocol/229-where_can_i_find_my_ftp_details.html

We would like to apologise to those customers involved for any Inconvenience caused.

  SiteMaker Scheduled Maintenance : Tuesday 13th September 12 Sep 11

Update 13 Sep 11 3:54 PM -

This work completed successfully and we thank customers for their understanding.

---

On Tuesday 13th September, between 11:00 and 11:30, essential maintenance operations will be undertaken on our SiteMaker platform.

During this time, all SiteMaker websites will display a page informing visitors that maintenance is underway and customers will not be able to access their SiteMaker editor.

We will post an update here when the maintenance has completed and would like to thank our customers for their understanding during this essential work.