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This afternoon, some shared hosting customers temporarily experienced problems with their websites loading. Specifically, customers on our Apache cluster were impacted, however we implemented a fix and normal service was restored as soon as possible.
We are really very sorry if your websites were slow or not serving and we want you to know that we took the situation very seriously. The issue originated from a DDoS (distributed denial of service) attack. You can read this Wikipedia article if you want to learn about the basics. http://en.wikipedia.org/wiki/Denial-of-service_attack
We took evasive measures against the attack to bring customers back online and our system admin team will of course remain on call throughout the evening and will be carefully monitoring the network.
We apologise for the inconvenience caused.
Unfortunately the Apache cluster impacted is the target of an ongoing DDoS, as a result we will be performing some emergency maintenance. During this time your website may be interrupted for approximately 1 hour.
We apologise for the inconvenience caused, and assure you we are working hard to resolve this as quickly as possible.
Customers websites impacted by the recent DDoS on one of our Apache installations should now be experiencing normal service.
Please accept our sincerest apologies for any inconvenience caused by this incident and be assured that our whole team has been working hard to develop a mitigation plan.
We have made a significant change this morning to protect from further DDoS and we will continue to monitor the situation carefully. Due to the nature of a DDoS attack we must remain vigilant.