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At names.co.uk, we work with cutting edge technology to produce the latest professional online products and services for our customers.

We're always on the lookout for enthusiastic, innovative and talented individuals with fresh ideas to join our team and we value the unique skills each member brings.

Personal progression and development is very important to us and we’re proud of the amount of Five Year Service Awards that we regularly present.

As a friendly bunch of people, we enjoy various social occasions throughout the year including two official corporate events. Read more about names.co.uk.

If you would like to work in a challenging and rewarding environment and think you have what it takes, please send your CV to jobs@names.co.uk or apply through our website for the vacancies below.

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Current Vacancies

Here is a list of current opportunities at names.co.uk. Please click the job title to review the full description and to apply online.

Technical Support Advisor

Job Information

Job Title: Technical Support Advisor
Salary: Dependent on skills and experience
Reporting to: Network Operations Centre Manager
Location: Office based in Reading

Your normal hours of work will be based on four shifts of four-day shifts from 7:00am to 7:00pm, each four-day shift being followed by four days off, and then four shifts of four night shifts from 7:00pm to 7:00am, each four-day shift being followed by four days off. Shifts include weekends and bank holidays and will be rotated throughout the year to provide a mixture of day and night shift work. You are allowed a one hour unpaid break to be taken when work requirements permit.

Job Description

We are looking for a motivated, pro-active and enthusiastic individual to strengthen our Network Operations Centre team. As part of the team you will serve as a point of contact for our customers and service providers. You will be required to deal with customer issues raised over the phone, email and internal ticket system, escalating tickets to team leaders, management and/or network team where required.

You will deal with network cabling, racking / de-racking of servers, rebooting servers and network devices, attaching KVMs to servers and at times you will escort vendors / customers to the appropriate data floor and assist where applicable.

You will also act as a liaison between customers and our Network Team and assist with gathering correct data for troubleshooting, in order to resolve any network related issues.

Appropriate training will be provided where required.

In the performance of your duties, you will be expected to use your best endeavours to promote and maintain the interests and reputation of the Company at all times as well as acting as a role model for all Technical Support Teams.

Some of the responsibilities will include:

  • Interact with customers via email, phone, ticket system and face to face
  • Work with 3rd party service providers in order to process and analyse customer issues to resolution
  • Generate problem reports in Bugzilla to ensure we provide top level service for our customers.
  • Hardware installation (Racking / Cabling / Memory / Hard Drives / RAID Cards)
  • Software configuration (Operating System installation, updates, Control Panels, SQL Server)
  • Helping other team members resolve queries and problems
  • Handle complaint calls effectively to resolution, where possible
  • Assist the Network Operations Centre Manager in the implementation and sharing of Best Practice, raising knowledge and quality across the teams
  • To be involved in ad-hoc projects representing the NOC
  • Manual Handling of Hardware (Servers, routers, switches etc.)
  • Support and actively promote the Namesco Technical Support Values
  • Carry out such tasks that are required to meet the needs of the business

Required Skills

  • Data Centre experience a plus
  • Help Desk or Technical Support experience a must
  • Fluent spoken and written English
  • Experience with Cabling and Network Wiring
  • IT skills inc. Windows, Linux, Various VPS Platforms, (including KVM, OpenVZ, HyperV), Network Infrastructure, Good Intercommunication
  • Significant Customer Service / Technical Support experience
  • Working knowledge of Network and Server Equipment (i.e. Routers, Server Hardware, RAID)
  • Understanding of DNS
  • Understanding of Networking
  • Hardware troubleshooting methodologies
  • Resilient with the ability to problem solve
  • Working with Microsoft Word, Excel and Outlook at an intermediate level
  • Clear written and verbal skills
  • Good presentation skills
  • Ability to learn and retain information in a fast pace environment

Key Competencies

  • Providing excellent customer service
  • Team working
  • Self motivation
  • Attention to detail
  • Making good decisions
  • Bringing innovation to problem solving
  • Developing others

Key Technical Competencies

  • Hardware troubleshooting methodologies
  • Network troubleshooting
  • RAID knowledge / Setup
  • UNIX / Linux / Windows concepts and use
Apply Now

Customer Service Advisor

Job Information

We are looking for a confident and customer focused Customer Care Advisor to join our expanding team. You will need a basic understanding of web technologies such as how the internet and websites work, email set-up and basic knowledge of hosting.

Your role will involve supporting customers with their websites, email accounts and hosting packages – answering queries and resolving issues both by phone and email. This can include general customer service and billing enquiries, enquiries regarding information about packages that names.co.uk offer, along with providing support on and resolving more technical issues.

Job Title: Customer Service Advisor
Salary: Dependent on skills and experience
Reporting to: Customer Care Team Leader
Location: Office based in Worcester

The normal hours of business of the company are presently 8:00 a.m. to 8:00 p.m. Monday to Friday and 10.00 a.m. to 6.00 p.m. on Saturday and Sunday, including bank holidays. However these may be subject to alteration in accordance with the dictates of the business and may result in 24 hour opening. Your basic hours of work will be variable depending on shift patterns worked with a maximum of 42.5 per week. You are required to work in accordance with the shift pattern appropriate to your department from time to time notified to you by the company. Currently you are required to work 5 days per week between Monday and Sunday inclusive on a variable basis as required by the dictates of the business. Shifts worked Monday to Friday inclusive will be for 8.5 hours per day inclusive of a one hour unpaid lunch break except for the last shift on each day which will be for 8 hours inclusive of a 30 minute unpaid lunch break. Shifts worked Saturday or Sunday inclusive will be for 8 hours per day inclusive of a 30 minute unpaid lunch break.

The company reserves the right to change from time to time the system of shifts it operates, the shift pattern applicable to you and/or your basic hours of work. The company also reserves the right to require you to work in such departments of its business as it shall notify to you from time to time.

Job Description

Some of the responsibilities will include but not limited to:

  • Being the first point of contact for customer technical, renewals, orders, billing, account enquiries via telephone, mail and fax
  • Ensuring all enquiries are logged and kept up-to-date and all problems followed through until resolved or concluded
  • Processing cancellations and refunds
  • Ensuring complaint logs are kept up-to-date and all problems are followed through until resolved or escalated for quick resolution.
  • Ensuring customers are kept up-to-date with developments
  • Ensuring all enquiries are resolved in line with the department SLAs & KPI's
  • Adding SSL certificates
  • Hosting swaps when required
  • Escalating problems to a team leader where necessary
  • Creating knowledgebase articles for the names.co.uk support centre

Required skills

  • Strong IT skills
  • Resilient & confident with the ability to problem solve
  • Knowledge of Microsoft Word, Excel and Outlook at an intermediate level
  • Clear written and verbal communication skills
  • Knowledge of web technologies such as websites, dedicating hosting and email set-up
  • Previous customer care or technical support experience within an IT/Web based/technical environment

Key Competencies

  • Providing World Class Customer Care
  • Delivering Business Results, performing to target
  • Excellent Communication Skills
  • Team Working
  • Self Motivation
  • Attention to detail
Apply Now

Systems Administrator

Job Information

Job Title: System Administrator
Location: Office based in London

We have an exciting opportunity for an experienced and passionate Systems Administrator to join our team in our London office. Working within a close knit team, you will need a positive and methodical approach with a high level of attention to detail.

Your usual hours of work will be from 9:00 a.m. to 5:30 p.m. Monday to Friday inclusive. However these may be subject to alteration in accordance with the dictates of the business. You are entitled to a one hour unpaid lunch break, which is normally to be taken between 12:00 noon and 2:00 p.m., but depending on shift and cover patterns may have to be taken at other convenient times.

Job description

You will be responsible, on a day-to-day basis, for managing technical architectures that deliver Namesco’s Shared Hosting Products. This includes making sure that all services are available for 100% of the time as well as making sure that the services are optimised to serve as quickly as possible. Another important part of the role is to liaise with other departments in the company including Development and Support, to help resolve issues and identify areas that require work. This includes producing tools to enable the support department to troubleshoot problems without escalating them.

You should have a minimum of 10 years experience in a systems administration role and a technical related degree is preferred. You should be a highly proactive individual who can create resilient, scalable and innovative platforms from design through implementation, administration and future development. You will be comfortable working on projects both on your own and working as part of a team.

In the performance of your duties, you will be expected to use your best endeavours to promote and maintain the interests and reputation of the Company at all times.

As a Senior System Administrator, you could also be requested to act as a Project Manager and to coordinate groups of people who work on projects, ensuring that the department’s SLAs are consistently met and, wherever possible, exceeded. In addition you could be asked to play a major part in driving change and improvement initiatives, as well as coaching and advising staff.

Some of the responsibilities will include:

  • Supporting existing platforms
  • Ensuring 24/7/365 uptime of systems and services
  • Maintain and install Linux (Centos) servers
  • Demonstrate expert knowledge of the systems and processes
  • Act as referral point to help staff resolve queries and problems
  • Act as a channel for escalating issues from the team to senior management
  • Document solutions and builds to provide a knowledge base to other administrators
  • Train and share knowledge of implemented and maintained systems with other departmental staff
  • Resolve escalated issues using our internal issue tracker
  • Develop new products or services that would help the company be more successful
  • Identify areas that need to be upgraded, then plan and implement
  • Suggest and implement new approaches and architectural improvements
  • Review system logs and monitor systems
  • Join the on-call rota to provide out of hours emergency support
  • Travel to various offices and datacentres when required
  • Ensure the smooth daily running of and upgrades to web, ftp, mail, dns and other services
  • Ensure sufficient capacity and performance is available for all systems
  • Comply with Health and Safety regulations, ensuring safety of self and others at all times
  • Liaise with suppliers regarding their products and services
  • Keep abreast and informed of current I.T. technologies

Required skills

  • Very strong IT skills in an internet environment
  • Resilient with the ability to problem solve
  • Clear written and verbal communication skills
  • Operating Systems: Significant experience with Linux
  • Languages: Bash, PHP, others helpful
  • Strong clustering knowledge of both applications and hardware (SAN, NAS)
  • Strong experience working with MySQL, Apache, Exim, PHP
  • Very good Project Management skills
  • Good TCP/IP and networking knowledge
  • Good knowledge of High Availability systems and load balancing
  • Strong firewall and security skills
  • Full UK Driving licence

Key competencies

  • Delivering business results
  • Optimising budgets and resources
  • Team working
  • Self motivation
  • Attention to detail
  • Decision making
  • Bringing innovation to problem solving
  • Excellent communication

Desirable competencies

  • People leading and coordination
  • Developing others
  • Ability to work well under pressure
Apply Now

Systems / Networks Administrator

Job Information

Job Title: System / Networks Administrator
Salary: Dependent on skills and experience
Reporting to: Head of Network and Infrastructure, UK
Location: Office based in Reading

We are looking for a skilled and experienced Systems / Network Administrator to join our growing team in our Reading Data Centre. The role leans more towards Systems Administration but the successful candidate will also need strong Networking skills and a broad range of experience covering both Systems and Networks Administration.

Your basic hours of work will be a maximum of 42.5 per week. You will be required to work Monday to Friday from 9am to 5:30pm, 8.5 hours per day inclusive of one hour unpaid lunch.

Job description

Working as part of a dedicated and enthusiastic team, you will be responsible, on a day-to-day basis, for developing and maintaining production networks and related systems infrastructure for large ISP networks. This includes making sure that all services are available for 100% of the time as well as making sure that the services are optimised to serve as quickly as possible. Another important part of the role is to liaise with other departments in the company including Development and Support, to help resolve issues and identify areas that require work.

The candidate will be helping to maintain and enhance a multi-vendor ISP networking environment covering BGP, OSPF, routing, switching, load balancing, firewalls etc., across multiple data centres. In addition, the candidate will have an excellent knowledge of Linux systems administration, able to maintain servers supporting most infrastructure systems required for an ISP environment, including BGP route servers, DNS servers, LDAP & Radius systems, MySQL databases and Apache web servers. The ideal candidate will work well in an international team to support a Europe-wide business and be able to collaborate with different teams and business units.

In the performance of your duties, you will be expected to use your best endeavours to promote and maintain the interests and reputation of the Company at all times as well as acting as a role model for all Advisors and Specialists.

We are looking for an individual who is a problem solver and passionate about carving themselves a role with a broad range of skills. We would prefer someone who gets their hands dirty rather than specialising in one thing. Years of experience are of course preferred but not essential - someone who can demonstrate an interest in all aspects of systems, networking, coding and how everything fits together, probably considers themselves a ‘jack of all trades’ and has the right attitude is what we need.

Some of the responsibilities will include:

  • Supporting existing core ISP network, providing access to several thousand servers across multiple data centre locations
  • Systems administration of primarily Linux based internal server support infrastructure
  • Maintaining good cabling, patching, power wiring etc. within the data centre environment
  • Documentation of existing and new deployments
  • Shared out-of-hours emergency on-call support on a rota basis
  • Demonstrate expert knowledge of the systems and processes
  • Act as referral point to help staff resolve queries and problems
  • Resolve escalation issues from other departments via internal issue trackers and ticketing systems
  • Develop new products or services that would help the company be more successful
  • Suggest and implement new approaches and architectural improvements

Required skills

  • Systems Administration experience of infrastructure services, based on Linux (Debian/Ubuntu/CentOS) and OpenBSD
  • ISP networking knowledge of BGP, OSPF,VRRP, HSRP, IPsec, all levels of the IPv4 and IPv6 stack
  • Experience of multiple network vendors, e.g. Cisco, Juniper, Extreme, Foundry, Dell
  • Server installation automation (TFTP/PXE/Kickstart/Anaconda/Debconf)
  • Creative problem solving abilities
  • Clear written and verbal skills
  • Basic languages skills: Perl, PHP, Python, Bash, others helpful
  • Excellent Project Management skills
  • Experience with revision control systems (Subversion)

Key competencies

  • Delivering business results
  • Team working
  • Self motivation
  • Attention to detail
  • Making good decisions
  • Bringing innovation to problem solving
Apply Now

Network Manager

Job Information

Job Title: Network Manager
Salary: Dependent on skills and experience
Reporting to: Head of IT UK and Group Network Manager
Location: Office based in Reading

We have a fantastic opportunity for a passionate, hands-on Network Manager or Senior Network Engineer to join our Reading team in the pivotal role of Network Manager.

Your usual hours of work will be from 9:00 a.m. to 5:30 p.m. Monday to Friday inclusive. However these may be subject to alteration in accordance with the dictates of the business. You are entitled to a one hour unpaid lunch break, which is normally to be taken between 12:00 noon and 2:00 p.m., but depending on shift and cover patterns may have to be taken at other convenient times.

Job description

You will be responsible, on a day-to-day basis, for managing the network infrastructure that delivers Namesco’s core network connectivity, including core POP sites, transit interconnection, peering and fibre backhaul services to our Reading Data Centre. The routing and switching layers that sit behind to form the core of our Dedicated Hosting Products will also fall under your direct responsibility. This includes making sure that all services are available for 100% of the time as well as making sure that the network is deployed in a resilient configuration, failures, faults and general health issues are quickly resolved, and careful capacity planning to deliver in advance of requirement. Another important part of the role is to liaise with other departments in the company including Development and Support, to help resolve issues and identify areas that require work. This includes producing tools to enable the support department to troubleshoot problems without escalating them.

You should have demonstrable experience in an IT Systems role (significant network engineering experience within the ISP industry) and a technical related degree or equivalent is preferred. You should be a highly proactive individual who can create resilient, scalable and innovative networks from design through purchasing, implementation, administration and future expansion. You will be comfortable working on projects both on your own and working as part of a team. You should also be able to work with multiple network vendor equipment.

In the performance of your duties, you will be expected to use your best endeavours to promote and maintain the interests and reputation of the Company at all times.

As Network Manager, you could also be requested to act as a Project Manager and to coordinate groups of people who work on projects, ensuring that the department’s SLAs are consistently met and, wherever possible, exceeded. In addition you could be asked to play a major part in driving change and improvement initiatives, as well as coaching and advising staff.

Some of the responsibilities will include:

  • Supporting existing platforms
  • Ensuring 24/7/365 uptime of systems and services
  • Maintain, operate and install Juniper, Cisco and Extreme Networks equipment
  • To be the technical lead on network design, scalability and implementation across multiple networks
  • To provide a key technical resource and be an escalation point for other teams in the business
  • To liaise with key clients including capturing requirements, meeting delivery time scales and ensuring success of projects
  • To liaise with vendors and suppliers on products, services, costs and purchasing
  • Advance planning for equipment EOL/EOS dates and keeping equipment under appropriate maintenance contracts (annual renewals)
  • Hardware asset tracking and management
  • To deal with ISP policy and liaise with industry bodies
  • IP allocation management, policies and maintaining our relationship with RIPE
  • Demonstrate expert knowledge of the systems and processes
  • Act as referral point to help staff resolve queries and problems
  • Act as a channel for escalating issues from the team to senior management
  • Document solutions and builds to provide a knowledge base to other administrators
  • Train and share knowledge of implemented and maintained systems with other departmental staff
  • Resolve escalated issues using our internal issue tracker
  • Contribute to annual budgeting process and predict major spend 1 year in advance
  • Develop new products or services that would help the company be more successful
  • Identify areas that need to be upgraded, then plan and implement
  • Suggest and implement new approaches and architectural improvements
  • Review system logs and monitor systems
  • Join the on-call rota to provide out of hours emergency support
  • Travel to various offices and data centres when required
  • Ensure the smooth daily running of the network infrastructure and connectivity
  • Ensure sufficient capacity and performance is available for all systems
  • Comply with Health and Safety regulations, ensuring safety of self and others at all times
  • Reporting bugs and liaison with vendor support
  • Keep abreast and informed of current I.T. technologies

Required skills

  • Very strong IT skills in an internet environment
  • Resilient with the ability to problem solve
  • Clear written and verbal communication skills
  • Expert knowledge of TCP/IP, BGP, OSPF, Vlans, OSI Model
  • Working knowledge of IPv6, MPLS
  • Network failover and high availability (HSRP, VRRP, ESRP)
  • Route-servers and Open Source routing daemons
  • Expert understanding of Ethernet and Ethernet security
  • Working knowledge of optical networking standards, media types, and form factors
  • Link aggregation (LACP)
  • Expert knowledge in either Cisco or Juniper products (including IOS or Junos software maintenance and configuration)
  • NetFlow/J-Flow setup/usage
  • Experience with layer 3 routing on Extreme Networks equipment advantageous
  • CCNP or equivalent experience desirable
  • Data centre best practices including in rack power and network cabling
  • Using troubleshooting tools and ability to manage and communicate faults with fast resolve
  • Updating device software and ISSU processes
  • Experience with security issues and access control mechanisms
  • Experience with change management and configuration policies
  • Very good Project Management skills
  • Full UK Driving licence

Key competencies

  • Delivering business results
  • Optimising budgets and resources
  • Team working
  • Self motivation
  • Attention to detail
  • Decision making
  • Bringing innovation to problem solving
  • Excellent communication

Desirable competencies

  • People leading and coordination
  • Developing others
  • Ability to work well under pressure
Apply Now

Web Developer

Job Information

Job Title: Web Developer
Salary: Dependent on skills and experience
Reporting to: Head of IT UK and Group Network Manager
Location: Office based in Reading

An opportunity has arisen for a PHP/MySQL developer to join our team in our Reading Data Centre. The successful applicant will have an enthusiastic attitude for their work with significant commercial experience in creating secure, high-performance web applications.

Normal Working Hours: Your usual hours of work will be from 9:00 a.m. to 5:30 p.m. Monday to Friday inclusive, however these may be subject to alteration in accordance with the dictates of the business. You are entitled to a one hour lunch break, which is normally to be taken between 12:00 noon and 2:00 p.m. Depending on shift and cover patterns this may have to be taken at other convenient times.

Job description

After many years of sustained growth, both organically and through acquisitions, Namesco is entering a new phase of expansion. The company is now keen to improve existing systems and extend its product range, providing the opportunity for many exciting development projects.

The role requires a good general understanding of Internet technologies and their underlying protocols, such as HTTP, SMTP and DNS. PHP and MySQL applications form the core of all of Namesco's systems and are used to manage the email, web hosting and broadband infrastructures. Working with sensitive and business critical data also requires a thorough understanding of security and data integrity issues on the Internet.

Experience with HTML, CSS, Javascript and working to applicable W3C standards is also required. Experience of working in an Agile software development environment, together with jQuery and knowledge of XML, Web Services, MVC and Zend Framework would be desirable.

Essential requirements:

  • Strong experience of PHP and MySQL
  • Good understanding of the principles of Object Orientated Programming
  • Good understanding of security issues on the internet
  • Good understanding of internet protocols
  • HTML
  • CSS
  • Javascript

Desirable experience

  • Zend Framework
  • Subversion
  • Agile Software Development with Scrum
  • Ajax
  • DOM Scripting
  • jQuery
  • MVC Applications
  • RedHat & Debian Linux distributions
  • Web Services (Soap or RESTful)
  • XML
  • PHP Tools (PHPUnit and XDebug)
  • NoSQL databases
  • Memcache
  • Yii Framework knowledge

Key competencies

  • Enthusiasm and a desire to learn
  • Excellent problem solving skills
  • Ability to communicate advanced concepts well
  • Attention to detail
  • Good team player
  • Ability to work in a fast moving environment and to tight deadlines
Apply Now