General Information

Find out more about names.co.uk

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At names.co.uk, we work with cutting edge technology to produce the latest professional online products and services for our customers.

We're always on the lookout for enthusiastic, innovative and talented individuals with fresh ideas to join our team and we value the unique skills each member brings.

Personal progression and development is very important to us and we’re proud of the amount of Five Year Service Awards that we regularly present.

As a friendly bunch of people, we enjoy various social occasions throughout the year including two official corporate events. Read more about names.co.uk.

If you would like to work in a challenging and rewarding environment and think you have what it takes, please send your CV to jobs@names.co.uk or apply through our website for the vacancies below.

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Current Vacancies

Here is a list of current opportunities at names.co.uk.
Please click the job title to review the full description and to apply online.

Business Development Manager

Job Information

Job Title: Business Development Manager (Dedicated & Cloud)
Salary: Dependent on skills and experience
Reporting to: Commercial Manager
Location: Worcester/Reading & Field based

We are looking for a tenacious and driven Sales professional to join our team in this exciting new role.

Job description

As a motivated and passionate sales person, you will work to proactively generate sales leads with the existing business development and marketing functions. You will be comfortable aggressively researching, prospecting and qualifying potential client leads using your own resources, email initiatives and by attending selected industry events.

Whether you are a Storage, Linux, Windows or VMware expert, you will have broad understanding and technical knowledge across the building blocks of various Hosting solutions; including platforms, servers, storage, security and networks.

You will work with a team to design non-standard solutions that ultimately will be scalable and resilient. The clients you will be hunting and tasked to bring on board are from across sectors including many verticals such as Telecommunication, Hosting resellers, bandwidth hungry and VOIP providers.

Ideal Competencies:

  • Sales consultancy and design experience in a Systems Integrator, Network Provider, Cloud Service Provider or Hosting Provider, selling cloud & traditional dedicated server hosting services to a range of customers from large to small.
  • Demonstrable understanding of some of the following server technologies:

    • Linux and/or Microsoft Windows Server (2003+);
    • Virtualisation Hypervisors (VMWare vSphere, Microsoft Hyper-V);
    • Linux and/or Microsoft Windows Server (2003+);
    • Demonstrable understanding of SAN networks
  • Sales prospecting, lead generation and closing the deal

Desired Skills & Experience

  • Experience as a Sales Engineer, including building and implementing infrastructure/virtualization and bespoke solutions.
  • Good knowledge and understanding of IaaS, PaaS, SaaS, DevOps.
  • Possess detailed product/technology/industry knowledge.
  • Knowledge & experience within a UK hosting provider is a bonus.
  • Excellent planning, communication and presentation skills.
  • Proven ability to influence at a senior level, including successfully facilitating joint decision-making.
  • Disciplined, organised and self-motivated.

The successful Technical Consultant will also be armed with great interpersonal skills with the ability to deal with internal and external customers on all levels; be highly organised with a structured approach, a positive outlook with a problem solving attitude bolstered by "what if" thinking.

Apply Now

Customer Service Advisor

Job Information

We are looking for a confident and customer focused Customer Care Advisor to join our expanding team. You will need a basic understanding of web technologies such as how the internet and websites work, email set-up and basic knowledge of hosting.

Your role will involve supporting customers with their websites, email accounts and hosting packages – answering queries and resolving issues both by phone and email. This can include general customer service and billing enquiries, enquiries regarding information about packages that names.co.uk offer, along with providing support on and resolving more technical issues.

Job Title: Customer Service Advisor
Salary: Dependent on skills and experience
Reporting to: Customer Care Team Leader
Location: Office based in Worcester

The normal hours of business of the company are presently 8:00 a.m. to 8:00 p.m. Monday to Friday and 10.00 a.m. to 6.00 p.m. on Saturday and Sunday, including bank holidays. However these may be subject to alteration in accordance with the dictates of the business and may result in 24 hour opening. Your basic hours of work will be variable depending on shift patterns worked with a maximum of 42.5 per week. You are required to work in accordance with the shift pattern appropriate to your department from time to time notified to you by the company. Currently you are required to work 5 days per week between Monday and Sunday inclusive on a variable basis as required by the dictates of the business. Shifts worked Monday to Friday inclusive will be for 8.5 hours per day inclusive of a one hour unpaid lunch break except for the last shift on each day which will be for 8 hours inclusive of a 30 minute unpaid lunch break. Shifts worked Saturday or Sunday inclusive will be for 8 hours per day inclusive of a 30 minute unpaid lunch break.

The company reserves the right to change from time to time the system of shifts it operates, the shift pattern applicable to you and/or your basic hours of work. The company also reserves the right to require you to work in such departments of its business as it shall notify to you from time to time.

Job Description

Some of the responsibilities will include but not limited to:

  • Being the first point of contact for customer technical, renewals, orders, billing, account enquiries via telephone, mail and fax
  • Ensuring all enquiries are logged and kept up-to-date and all problems followed through until resolved or concluded
  • Processing cancellations and refunds
  • Ensuring complaint logs are kept up-to-date and all problems are followed through until resolved or escalated for quick resolution.
  • Ensuring customers are kept up-to-date with developments
  • Ensuring all enquiries are resolved in line with the department SLAs & KPI's
  • Adding SSL certificates
  • Hosting swaps when required
  • Escalating problems to a team leader where necessary
  • Creating knowledgebase articles for the names.co.uk support centre

Required skills

  • Strong IT skills
  • Resilient & confident with the ability to problem solve
  • Knowledge of Microsoft Word, Excel and Outlook at an intermediate level
  • Clear written and verbal communication skills
  • Knowledge of web technologies such as websites, dedicating hosting and email set-up
  • Previous customer care or technical support experience within an IT/Web based/technical environment

Key Competencies

  • Providing World Class Customer Care
  • Delivering Business Results, performing to target
  • Excellent Communication Skills
  • Team Working
  • Self Motivation
  • Attention to detail
Apply Now

Systems Administrator - London

Job Information

Job Title: System Administrator
Reporting to: Shared Hosting and Server Infrastructure Manager
Location: Office based in London

We have an exciting opportunity for an experienced and passionate Systems Administrator to join our team in our London office. Working within a close knit team, you will need a positive and methodical approach with a high level of attention to detail.

Your usual hours of work will be from 9:00 a.m. to 5:30 p.m. Monday to Friday inclusive, however these may be subject to alteration in accordance with the dictates of the business. You are entitled to a one hour unpaid lunch break, which is normally to be taken between 12:00 noon and 2:00 p.m. Depending on shift and cover patterns this may have to be taken at other convenient times.

Job description

You will be responsible, on a day-to-day basis, for managing technical architectures that deliver Namesco’s Shared Hosting Products. This includes making sure that all services are available for 100% of the time as well as making sure that the services are optimised to serve as quickly as possible. Another important part of the role is to liaise with other departments in the company including Development and Support, to help resolve issues and identify areas that require work. This includes producing tools to enable the support department to troubleshoot problems without escalating them.

You will have demonstrable experience in a systems administration role and a technical related degree or equivalent is preferred. You should be a highly proactive individual who can create resilient, scalable and innovative platforms from design through implementation, administration and future development. You will be comfortable working on projects both on your own and working as part of a team. You will also have experience within information/IT security.

In the performance of your duties, you will be expected to use your best endeavours to promote and maintain the interests and reputation of the Company at all times.

Some of the responsibilities will include:

  • Supporting existing platforms
  • Ensuring 24/7/365 uptime of systems and services
  • Maintaining and installing Linux (Centos) servers
  • Demonstrating expert knowledge of the systems and processes
  • Acting as referral point to help staff resolve queries and problems
  • Acting as a channel for escalating issues from the team to senior management
  • Documenting solutions and builds to provide a knowledge base to other administrators
  • Training and sharing knowledge of implemented and maintained systems with other departmental staff
  • Resolving escalated issues using our internal issue tracker
  • Developing new products or services that would help the company be more successful
  • Identifying areas that need to be upgraded, then plan and implement
  • Suggesting and implementing new approaches and architectural improvements
  • Reviewing system logs and monitor systems
  • Joining the on-call rota to provide out of hours emergency support
  • Travelling to various offices and datacentres when required
  • Ensuringthesmoothdailyrunningofandupgradestoweb,ftp,mail,dnsandother services
  • Ensuring sufficient capacity and performance is available for all systems
  • Complying with Health and Safety regulations, ensuring safety of self and others atall times
  • Liaising with suppliers regarding their products and services
  • Keeping abreast and informed of current I.T. technologies

Required skills

  • Very strong IT skills in an internet environment
  • Resilient with the ability to problem solve
  • Clear written and verbal communication skills
  • Operating Systems: Significant experience with Linux
  • Languages: Bash, PHP, others helpful
  • Strong load balanced clustering knowledge from an application perspective – how to scale to service provider level (tens of thousands of users upwards
  • Strong experience working with MySQL, Apache, Exim, PHP
  • Experience of Dovecot, KVM, Bind, PowerDNS, DRDB, Pacemaker, Corosync desirable
  • Administration of CentOS or RedHat Enterprise linux
  • Automation and enforcement of system configuration using Puppet
  • Maintaining software from source and packaging into RPMs for distribution
  • Netapp storage configuration and management advantageous
  • Very good Project Management skills
  • Good TCP/IP and networking knowledge, switching, vlans, tagging
  • Good knowledge of High Availability systems
  • Strong firewall (hardware + iptables) and security skills
  • Full UK Driving licence

Key competencies

  • Delivering business results
  • Optimising budgets and resources
  • Team working
  • Self motivation
  • Attention to detail
  • Decision making
  • Bringing innovation to problem solving
  • Excellent communication

Desirable competencies

  • People leading and coordination
  • Developing others
  • Ability to work well under pressure
Apply Now

Systems Administrator - Reading

Job Information

Job Title: Systems Administrator
Salary: Dependent on skills and experience
Reporting to: Head of Network and Infrastructure, UK
Location: Office based in Reading

We are looking for a skilled and experienced Systems / Network Administrator to join our growing team in our Reading Data Centre. The role leans more towards Systems Administration but the successful candidate will also need strong Networking skills and a broad range of experience covering both Systems and Networks Administration.

Your basic hours of work will be a maximum of 42.5 per week. You will be required to work Monday to Friday from 9am to 5:30pm, 8.5 hours per day inclusive of one hour unpaid lunch.

Job description

Working as part of a dedicated and enthusiastic team, you will be responsible, on a day-to-day basis, for developing and maintaining production networks and related systems infrastructure for large ISP networks. This includes making sure that all services are available for 100% of the time as well as making sure that the services are optimised to serve as quickly as possible. Another important part of the role is to liaise with other departments in the company including Development and Support, to help resolve issues and identify areas that require work.

The candidate will be helping to maintain and enhance a multi-vendor ISP networking environment covering BGP, OSPF, routing, switching, load balancing, firewalls etc., across multiple data centres. In addition, the candidate will have an excellent knowledge of Linux systems administration, able to maintain servers supporting most infrastructure systems required for an ISP environment, including BGP route servers, DNS servers, LDAP & Radius systems, MySQL databases and Apache web servers. The ideal candidate will work well in an international team to support a Europe-wide business and be able to collaborate with different teams and business units.

In the performance of your duties, you will be expected to use your best endeavours to promote and maintain the interests and reputation of the Company at all times as well as acting as a role model for all Advisors and Specialists.

We are looking for an individual who is a problem solver and passionate about carving themselves a role with a broad range of skills. We would prefer someone who gets their hands dirty rather than specialising in one thing. Years of experience are of course preferred but not essential - someone who can demonstrate an interest in all aspects of systems, networking, coding and how everything fits together, probably considers themselves a ‘jack of all trades’ and has the right attitude is what we need.

Some of the responsibilities will include:

  • Supporting existing core ISP network, providing access to several thousand servers across multiple data centre locations
  • Systems administration of primarily Linux based internal server support infrastructure
  • Maintaining good cabling, patching, power wiring etc. within the data centre environment
  • Documentation of existing and new deployments
  • Shared out-of-hours emergency on-call support on a rota basis
  • Demonstrate expert knowledge of the systems and processes
  • Act as referral point to help staff resolve queries and problems
  • Resolve escalation issues from other departments via internal issue trackers and ticketing systems
  • Develop new products or services that would help the company be more successful
  • Suggest and implement new approaches and architectural improvements

Required skills

  • Systems Administration experience of infrastructure services, based on Linux (Debian/Ubuntu/CentOS) and OpenBSD
  • ISP networking knowledge of BGP, OSPF,VRRP, HSRP, IPsec, all levels of the IPv4 and IPv6 stack
  • Experience of multiple network vendors, e.g. Cisco, Juniper, Extreme, Foundry, Dell
  • Server installation automation (TFTP/PXE/Kickstart/Anaconda/Debconf)
  • Creative problem solving abilities
  • Clear written and verbal skills
  • Basic languages skills: Perl, PHP, Python, Bash, others helpful
  • Excellent Project Management skills
  • Experience with revision control systems (Subversion)

Key competencies

  • Delivering business results
  • Team working
  • Self motivation
  • Attention to detail
  • Making good decisions
  • Bringing innovation to problem solving
Apply Now

Web Designer

Job Information

Job Title: Web Designer
Salary: Dependent on skills and experience
Reporting to: Store Design Manager
Location: Worcester

We are looking for a talented and creative Web Designer with strong photoshop skills and an eye for detail.

Job description

The role requires a creative, competent and self-motivated individual to support marketing activities through web based channels.

Working in conjunction with the marketing team they will be responsible for the design and implementation of website promotions, updates, advertising banners, landing pages, email campaigns and communication.

The candidate should be able to help collaborate on a creative brief and follow the activity through a creative design process all the way to implementation.

Some of the responsibilities will include:

  • Designing creative on brand web based promotional material
  • Translating designs into working responsive HTML5/CSS Layouts
  • Maintenance and growth of the company websites & interfaces.
  • Design and implementation of responsive, cross device, browser compatible HTML emails
  • Responsibility for testing, ensuring browser compatibility, SEO, performance optimisation and conformity to both web and accessibility standards
  • Liaise with Senior Designers & Developers on activities to ensure tasks take a a considered, aligned and effective approach on execution
  • Keeping up-to-date with the latest UX/UI standards, and design practices

Required Skills & Experience

Essential - Tools and Languages

  • Semantic & well structured HTML5/CSS3
  • Working with CSS Compilers (SASS)
  • Working knowledge of jQuery
  • Responsive email design, creation and testing
  • Understanding of templating systems
  • Excellent proficiency in Adobe Photoshop, Illustrator and Creative Suite

Essential - Experience / techniques / traits

  • Ability to work off a brief to conceptualise, design and implement to required standards under time constraints
  • Knowledge of good design practices when designing for the web
  • Creative eye and attention to detail
  • Ability to implement a consistent quality of experience across devices, platforms and browsers
  • The diplomacy to work with a team of various disciplines
  • Excellent communication and problem solving skills
  • Ability to work in a fast moving environment and to tight deadlines
  • Ability to work both independently and as part of a team

Desirable

  • Experience of design for print
  • Experience of agile methodologies (Scrum / Kanban)
  • Version control (Git / SVN)
  • Knowledge of javascript design patterns and frameworks
  • Experience of UI/UX techniques and best practices

Normal Working Hours

Your usual hours of work will be from 9:00 a.m. to 5:30 p.m. Monday to Friday inclusive, however these may be subject to alteration in accordance with the dictates of the business. You are entitled to a one hour lunch break, which is normally to be taken between 12:00 noon and 2:00 p.m. Depending on shift and cover patterns this may have to be taken at other convenient times.

Apply Now

Web Developer

Job Information

Job Title: Web Developer
Salary: Dependent on skills and experience
Reporting to: Applications Development Manager
Location: Worcester

An opportunity has arisen for a PHP/MySQL developer to join our established Development Team. The successful applicant will have an enthusiastic attitude for their work with significant commercial experience in creating secure, high-performance web applications.

Job description

After many years of sustained growth, both organically and through acquisitions, Namesco is entering a new phase of expansion. The company is now keen to improve existing systems and extend its product range, providing the opportunity for many exciting development projects.

The role requires a good general understanding of Internet technologies and their underlying protocols, such as HTTP, SMTP and DNS. PHP and MySQL applications form the core of all of Namesco's systems and are used to manage the email and web hosting infrastructures. Working with sensitive and business critical data also requires a thorough understanding of security and data integrity issues on the Internet.

Experience with HTML, CSS, Javascript and working to applicable W3C standards is also required. Experience of working in an Agile software development environment, together with jQuery and knowledge of XML, Web Services, MVC and Zend Framework would be desirable.

Required Skills & Experience

Essential Requirements:

  • Strong experience of Object Orientated Programming
  • Strong experience of relational database systems and good understanding of PHP and MySQL
  • Good understanding of security issues on the internet
  • Good understanding of internet protocols
  • HTML
  • CSS
  • Javascript

Desirable Experience

  • Zend Framework
  • Subversion
  • Git
  • Agile Software Development with Scrum
  • Ajax
  • DOM Scripting
  • jQuery
  • MVC Applications
  • RedHat & Debian Linux distributions
  • Web Services (Soap or RESTful)
  • XML
  • PHP Tools (PHPUnit and Xdebug)
  • NoSQL databases
  • Memcache

Key Competencies

  • Enthusiasm and a desire to learn
  • Excellent problem solving skills
  • Ability to communicate advanced concepts well
  • Attention to detail
  • Good team player
  • Ability to work in a fast moving environment and to tight deadlines

Normal Working Hours

Your usual hours of work will be from 9:00 a.m. to 5:30 p.m. Monday to Friday inclusive, however these may be subject to alteration in accordance with the dictates of the business. You are entitled to a one hour lunch break, which is normally to be taken between 12:00 noon and 2:00 p.m. Depending on shift and cover patterns this may have to be taken at other convenient times.

Apply Now