General Information

Find out more about names.co.uk

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At names.co.uk, we work with cutting edge technology to produce the latest professional online products and services for our customers.

We're always on the lookout for enthusiastic, innovative and talented individuals with fresh ideas to join our team and we value the unique skills each member brings.

Personal progression and development is very important to us and we’re proud of the amount of Five Year Service Awards that we regularly present.

As a friendly bunch of people, we enjoy various social occasions throughout the year including two official corporate events. Read more about names.co.uk.

If you would like to work in a challenging and rewarding environment and think you have what it takes, please send your CV to jobs@names.co.uk or apply through our website for the vacancies below.

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Current Vacancies

Here is a list of current opportunities at names.co.uk.
Please click the job title to review the full description and to apply online.

Lead Web Developer, PHP & Python

Job Information

An exciting opportunity has arisen for an enthusiastic and experienced DevOps Engineer to join our Web Development and Network Infrastructure team at our flagship Reading Data Centre.

Job Title: Lead Web Developer, PHP & Python
Salary: Dependent on skills and experience
Reporting to: Scrum Product Owner
Location: Reading

Your usual hours of work will be from 9:00 a.m. to 5:30 p.m. Monday to Friday inclusive, however these may be subject to alteration in accordance with the dictates of the business. You are entitled to a one hour lunch break, which is normally to be taken between 12:00 noon and 2:00 p.m. Depending on shift and cover patterns this may have to be taken at other convenient times.

Job Description

An opportunity has arisen for a Lead Developer to join our team in our Reading Data Centre. The successful applicant will have an enthusiastic attitude for their work with significant commercial experience in creating secure, high-performance web applications and internal systems.

After many years of sustained growth, both organically and through acquisitions, Namesco is entering a new phase of expansion. The company is now keen to improve existing systems and extend its product range, providing the opportunity for many exciting development projects.

The role requires a good general understanding of Internet technologies and their underlying protocols, such as HTTP, SMTP and DNS. PHP, Python and MySQL applications form the core of all of Namesco's systems and are used to manage the email, web hosting and server infrastructures. You will use your experience in PHP and Python programming to create systems that integrate, automate and control our network, data centre, web portal, billing, reseller and back office infrastructure, exposing those systems to internal and external customers via our API and contributing to its development. Working with sensitive and business critical data requires a thorough understanding of security and data integrity issues on the Internet.

Experience of Agile software development is desirable, working in our team of web developers you will take on the lead developer role to keep the team focused, reach consensus and take a key role in defining the direction, architecture and structure of our systems, leading the team to reach it’s objectives to the highest level. To this end you should practice and demonstrate your stills as a responsible, committed and influential individual.

Experience with HTML, CSS, Javascript and working to applicable W3C standards is also required as is high level of exposure to Linux operating systems, software and languages preferably CentOS, Apache, MySQL, PHP, Python, Git, SVN. Experience with jQuery and knowledge of XML, Web Services, MVC and Zend Framework would be desirable.

Key Competencies

  • Enthusiasm and a desire to learn
  • Excellent problem solving skills
  • Ability to communicate advanced concepts well
  • Attention to detail
  • Good team player
  • Ability to work in a fast moving environment and to tight deadlines

Required skills & Experience

Essential

  • Strong experience of PHP, Python and MySQL
  • Good understanding of the principles of Object Orientated Programming
  • Good understanding of security issues on the internet
  • Good understanding of internet protocols
  • Ability to produce highly scalable and distributed systems
  • MVC Applications
  • Web Services (Soap or RESTful)
  • NoSQL databases
  • Memcache
  • Messaging queues (RabbitMQ or other)
  • HTML
  • CSS
  • Javascript
  • Experience with revision system (CVS/SVN/GIT)
  • Agile Software Development with Scrum

Desirable

  • Perl
  • Yii/Zend/Laravel or similar Framework knowledge
  • Ajax
  • DOM Scripting
  • jQuery
  • XML
  • PHP Tools (PHPUnit and XDebug)
  • CentOS/RedHat & Debian Linux administration
  • IPv4/IPv6 and base networking
  • Server installation automation (TFTP/PXE/Kickstart/Anaconda/Debconf)

Some of the responsibilities will include:

  • Support and develop our automated server installation environment.
  • Support and develop existing internal applications for customer management, billing and server management portals.
  • Expose our systems via API to internal and external customers.
  • Integrate our systems with our network and data centre infrastructure.
  • Coaching and mentoring our team of web developers.
  • Working closely with our system administrators to provision and develop internal server infrastructure.
  • Documentation of existing and new deployments
  • Shared out-of-hours emergency on-call support on a rota basis
  • Demonstrate expert knowledge of the systems and processes
  • Act as referral point to help staff resolve queries and problems
  • Resolve escalation issues from other departments via internal issue trackers and ticketing systems
  • Develop new products or services that would help the company be more successful
  • Suggest and implement new approaches and architectural improvements
Apply Now

Web Developer/Scrum Master - PHP & Python

Job Information

A new opportunity has arisen for a PHP/Python developer to join our team in our Reading Data Centre.

Job Title: Web Developer/Scrum Master - PHP & Python
Salary: Dependent on skills and experience
Reporting to: Scrum Product Owner
Location: Reading

Your usual hours of work will be from 9:00 a.m. to 5:30 p.m. Monday to Friday inclusive, however these may be subject to alteration in accordance with the dictates of the business. You are entitled to a one hour lunch break, which is normally to be taken between 12:00 noon and 2:00 p.m. Depending on shift and cover patterns this may have to be taken at other convenient times.

Job Description

An opportunity has arisen for a PHP/Python developer to join our team in our Reading Data Centre. The successful applicant will have an enthusiastic attitude for their work with significant commercial experience in creating secure, high-performance web applications.

After many years of sustained growth, both organically and through acquisitions, Namesco is entering a new phase of expansion. The company is now keen to improve existing systems and extend its product range, providing the opportunity for many exciting development projects.

The role requires a good general understanding of Internet technologies and their underlying protocols, such as HTTP, SMTP and DNS. PHP, Python and MySQL applications form the core of all of Namesco's systems and are used to manage the email, web hosting and server product infrastructures. You will use your experience in PHP and Python programming to create systems that integrate, automate and control our network, data centre, web portal, billing, reseller and back office infrastructure, including the provisioning systems for our dedicated server products, exposing those systems to internal and external customers via our API and contributing to its development. Working with sensitive and business critical data requires a thorough understanding of security and data integrity issues on the Internet.

Experience of Agile software development is essential, working in our team of web developers you will take on the role of Scrum Master. We are looking for a "can do" person with enthusiasm and drive to succeed in this position who can bring new and innovative ideas to the team. The ideal candidate will be passionate about Agile methodologies, software development and technology, and have demonstrable problem solving skills. The candidate will lead by example and know how to cultivate an environment in which the team become self-organising and deliver value to the business frequently.

Experience with HTML, CSS, Javascript and working to applicable W3C standards is also required. Experience of working in an Agile software development environment, together with jQuery and knowledge of XML, Web Services, MVC and Zend Framework would be desirable.

Required skills & Experience

Essential

  • Python

  • PHP and Perl experience

  • MySQL or PostgreSQL

  • RedHat & Debian Linux distributions

  • Web Services (Json, Soap RESTful)

  • NoSQL databases (Memcache, Couchbase or MongoDb)
  • Git

  • Principles of Object Orientated Programming

  • Good understanding of security issues on the internet

  • Good understanding of Internet protocols

Desired

  • MVC Applications

  • Kickstart, DHCP and TFTP experience

  • jQuery/Ajax/CSS/HTML/XML experience

  • PHP Tools (PHPUnit and XDebug)

  • Yii, Zend or Laravel Framework knowledge
  • Subversion

  • RabbitMQ experience
  • Scrum Master Certification (CSM or PSM I)

Key Competencies

  • Enthusiasm and a desire to learn

  • Excellent problem solving skills
  • Ability to communicate advanced concepts well
  • Attention to detail

  • Good team player

  • Ability to work in a fast moving environment and to tight deadlines
Apply Now

PHP/Python Developer

Job Information

A new opportunity has arisen for a PHP/Python developer to join our team in our Reading Data Centre.

Job Title: PHP/Python Developer
Salary: Dependent on skills and experience
Reporting to: Head of IT UK & Group Network Manager
Location: Reading

Your usual hours of work will be from 9:00 a.m. to 5:30 p.m. Monday to Friday inclusive, however these may be subject to alteration in accordance with the dictates of the business. You are entitled to a one hour lunch break, which is normally to be taken between 12:00 noon and 2:00 p.m. Depending on shift and cover patterns this may have to be taken at other convenient times.

Job Description

An opportunity has arisen for a PHP/Python developer to join our team in our Reading Data Centre. The successful applicant will have an enthusiastic attitude for their work with significant commercial experience in creating secure, high-performance web applications.

After many years of sustained growth, both organically and through acquisitions, Namesco is entering a new phase of expansion. The company is now keen to improve existing systems and extend its product range, providing the opportunity for many exciting development projects.

The role requires a good general understanding of Internet technologies and their underlying protocols, such as HTTP, SMTP and DNS. PHP, Python and MySQL applications form the core of all of Namesco's systems and are used to manage the email, web hosting and server product infrastructures. You will use your experience in PHP and Python programming to create systems that integrate, automate and control our network, data centre, web portal, billing, reseller and back office infrastructure, including the provisioning systems for our dedicated server products, exposing those systems to internal and external customers via our API and contributing to its development. Working with sensitive and business critical data requires a thorough understanding of security and data integrity issues on the Internet.

Experience of Agile software development is desirable. We are looking for a "can do" person with enthusiasm and drive to succeed in this position. The ideal candidate will be passionate about Agile methodologies, software development and technology, and have demonstrable problem solving skills.

Experience with HTML, CSS, Javascript and working to applicable W3C standards is also required. Experience of working in an Agile software development environment, together with jQuery and knowledge of XML, Web Services, MVC and Zend Framework would be desirable.

Required skills & Experience

Essential

  • Python

  • PHP and Perl experience

  • MySQL or PostgreSQL

  • RedHat & Debian Linux distributions

  • Web Services (Json, Soap RESTful)

  • NoSQL databases (Memcache, Couchbase or MongoDb)
  • Git

  • Principles of Object Orientated Programming

  • Good understanding of security issues on the internet

  • Good understanding of Internet protocols

Desired

  • MVC Applications

  • Kickstart, DHCP and TFTP experience

  • jQuery/Ajax/CSS/HTML/XML experience

  • PHP Tools (PHPUnit and XDebug)

  • Yii, Zend or Laravel Framework knowledge
  • Subversion

  • RabbitMQ experience
  • Experience working in an Agile Environment, preferably Scrum or XP team

Key Competencies

  • Enthusiasm and a desire to learn

  • Excellent problem solving skills
  • Ability to communicate advanced concepts well
  • Attention to detail

  • Good team player

  • Ability to work in a fast moving environment and to tight deadlines
Apply Now

Business Development Manager

Job Information

Job Title: Business Development Manager (Dedicated & Cloud)
Salary: Dependent on skills and experience
Reporting to: Commercial Manager
Location: Worcester/Reading & Field based

We are looking for a tenacious and driven Sales professional to join our team in this exciting new role.

Job Description

As a motivated and passionate sales person, you will work to proactively generate sales leads with the existing business development and marketing functions. You will be comfortable aggressively researching, prospecting and qualifying potential client leads using your own resources, email initiatives and by attending selected industry events.

Whether you are a Storage, Linux, Windows or VMware expert, you will have broad understanding and technical knowledge across the building blocks of various Hosting solutions; including platforms, servers, storage, security and networks.

You will work with a team to design non-standard solutions that ultimately will be scalable and resilient. The clients you will be hunting and tasked to bring on board are from across sectors including many verticals such as Telecommunication, Hosting resellers, bandwidth hungry and VOIP providers.

Ideal Competencies:

  • Sales consultancy and design experience in a Systems Integrator, Network Provider, Cloud Service Provider or Hosting Provider, selling cloud & traditional dedicated server hosting services to a range of customers from large to small.
  • Demonstrable understanding of some of the following server technologies:

    • Linux and/or Microsoft Windows Server (2003+);
    • Virtualisation Hypervisors (VMWare vSphere, Microsoft Hyper-V);
    • Linux and/or Microsoft Windows Server (2003+);
    • Demonstrable understanding of SAN networks
  • Sales prospecting, lead generation and closing the deal

Desired Skills & Experience

  • Experience as a Sales Engineer, including building and implementing infrastructure/virtualization and bespoke solutions.
  • Good knowledge and understanding of IaaS, PaaS, SaaS, DevOps.
  • Possess detailed product/technology/industry knowledge.
  • Knowledge & experience within a UK hosting provider is a bonus.
  • Excellent planning, communication and presentation skills.
  • Proven ability to influence at a senior level, including successfully facilitating joint decision-making.
  • Disciplined, organised and self-motivated.

The successful Technical Consultant will also be armed with great interpersonal skills with the ability to deal with internal and external customers on all levels; be highly organised with a structured approach, a positive outlook with a problem solving attitude bolstered by "what if" thinking.

Apply Now

Customer Service Advisor

Job Information

We are looking for a confident and customer focused Customer Care Advisor to join our expanding team. You will need a basic understanding of web technologies such as how the internet and websites work, email set-up and basic knowledge of hosting.

Your role will involve supporting customers with their websites, email accounts and hosting packages – answering queries and resolving issues both by phone and email. This can include general customer service and billing enquiries, enquiries regarding information about packages that names.co.uk offer, along with providing support on and resolving more technical issues.

Job Title: Customer Service Advisor
Salary: Dependent on skills and experience
Reporting to: Customer Care Team Leader
Location: Office based in Worcester

The normal hours of business of the company are presently 8:00 a.m. to 8:00 p.m. Monday to Friday and 10.00 a.m. to 6.00 p.m. on Saturday and Sunday, including bank holidays. However these may be subject to alteration in accordance with the dictates of the business and may result in 24 hour opening. Your basic hours of work will be variable depending on shift patterns worked with a maximum of 42.5 per week. You are required to work in accordance with the shift pattern appropriate to your department from time to time notified to you by the company. Currently you are required to work 5 days per week between Monday and Sunday inclusive on a variable basis as required by the dictates of the business. Shifts worked Monday to Friday inclusive will be for 8.5 hours per day inclusive of a one hour unpaid lunch break except for the last shift on each day which will be for 8 hours inclusive of a 30 minute unpaid lunch break. Shifts worked Saturday or Sunday inclusive will be for 8 hours per day inclusive of a 30 minute unpaid lunch break.

The company reserves the right to change from time to time the system of shifts it operates, the shift pattern applicable to you and/or your basic hours of work. The company also reserves the right to require you to work in such departments of its business as it shall notify to you from time to time.

Job Description

Some of the responsibilities will include but not limited to:

  • Being the first point of contact for customer technical, renewals, orders, billing, account enquiries via telephone, mail and fax
  • Ensuring all enquiries are logged and kept up-to-date and all problems followed through until resolved or concluded
  • Processing cancellations and refunds
  • Ensuring complaint logs are kept up-to-date and all problems are followed through until resolved or escalated for quick resolution.
  • Ensuring customers are kept up-to-date with developments
  • Ensuring all enquiries are resolved in line with the department SLAs & KPI's
  • Adding SSL certificates
  • Hosting swaps when required
  • Escalating problems to a team leader where necessary
  • Creating knowledgebase articles for the names.co.uk support centre

Required skills

  • Strong IT skills
  • Resilient & confident with the ability to problem solve
  • Knowledge of Microsoft Word, Excel and Outlook at an intermediate level
  • Clear written and verbal communication skills
  • Knowledge of web technologies such as websites, dedicating hosting and email set-up
  • Previous customer care or technical support experience within an IT/Web based/technical environment

Key Competencies

  • Providing World Class Customer Care
  • Delivering Business Results, performing to target
  • Excellent Communication Skills
  • Team Working
  • Self Motivation
  • Attention to detail
Apply Now

Technical Support Advisor

Job Information

Job Title: Systems Administrator
Salary: Dependent on skills and experience
Reporting to: Network Operations Centre Manager
Location: Reading

We currently have an opportunity for an experienced Technical Support Advisor to join our team in our Network Operations Centre in Reading.

Your normal hours of work will be based on four shifts of four day shifts from 7.00am to 7.00pm, each four day shift being followed by four days off, and then four shifts of four night shifts from 7.00pm to 7.00am, each four day shift being followed by four days off. Shifts include weekends and bank holidays and will be rotated throughout the year to provide a mixture of day and night shift work. You are allowed a one hour unpaid break to be taken when work requirements permit.

Job Description

We are looking for a motivated, pro-active and enthusiastic individual to strengthen our Network Operations Centre team. As part of the team you will serve as a point of contact for our customers and service providers. You will be required to deal with customer issues raised over the phone, email and internal ticket system, escalating tickets to team leaders, management and/or network team where required.

You will deal with network cabling, racking / de-racking of server, rebooting servers and network devices, attaching KVMs to servers and at times you will escort vendors / customers to the appropriate data floor and assist where applicable.

You will also act as a liaison between customers and our Network Team and assist with gathering correct data for troubleshooting, in order to resolve any network related issues.

Appropriate training will be provided where required.

In the performance of your duties, you will be expected to use your best endeavours to promote and maintain the interests and reputation of the Company at all times as well as acting as a role model for all Technical Support Teams.

Some of the responsibilities will include:

  • Interface with customers via e-mail, phone, ticket system and face to face
  • Work with 3rd party service providers in order to process and analyse customer issues to resolution
  • Generate problem reports in Bugzilla to ensure we provide top level service for our customers.
  • Hardware installation (Racking / Cabling / Memory / Hard Drives / Raid Cards)
  • Software Configuration (Operating System Installation, updates, Control Panel’s, SQL Server)
  • Helping other team members resolve queries and problems
  • Handle complaint calls effectively to resolution, where possible
  • Assist the Network Operations Centre Manager in the implementation and sharing of Best Practice, raising knowledge and quality across the teams
  • To be involved in ad-hoc projects representing the NOC
  • Manual Handling of Hardware (Servers, routers, switches etc.)
  • Support and actively promote the Namesco Technical Support Values
  • Carry out such tasks that are required to meet the needs of the business

Required Skills & Experience

  • Data Centre Experience a Plus
  • Help Desk or Technical Support Experience a must
  • Fluent spoken and written English
  • Experience with Cabling and Network Wiring
  • IT skills including Windows, Linux, Various VPS Platforms, (including KVM, OpenVZ, HyperV), Network Infrastructure
  • Good Intercommunication skills
  • Significant Customer Service / Technical Support experience
  • Working knowledge of Network and Server Equipment (ie Routers, Server Hardware, Raid)
  • Understanding of DNS
  • Understanding of Networking
  • Hardware troubleshooting methodologies
  • Resilient with the ability to problem solve
  • Working with Microsoft Word, Excel and Outlook at an intermediate level
  • Clear written and verbal skills
  • Good presentation skills
  • Ability to learn and retain information in a fast paced environment

Key Competencies

  • Providing Excellent Customer Service
  • Team Working
  • Self Motivation
  • Attention to detail
  • Making good decisions
  • Bringing innovation to prblem solving
  • Developing Others

Key Technical Competencies

  • Providing Excellent Customer Service
  • Team Working
  • Self Motivation
  • Attention to detail
  • Making good decisions
  • Bringing innovation to prblem solving
  • Developing Others
Apply Now