General Information

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At names.co.uk, we work with cutting edge technology to produce the latest professional online products and services for our customers.

We're always on the lookout for enthusiastic, innovative and talented individuals with fresh ideas to join our team and we value the unique skills each member brings.

Personal progression and development is very important to us and we’re proud of the amount of Five Year Service Awards that we regularly present.

As a friendly bunch of people, we enjoy various social occasions throughout the year including two official corporate events. Read more about names.co.uk.

If you would like to work in a challenging and rewarding environment and think you have what it takes, please send your CV to jobs@names.co.uk or apply through our website for the vacancies below.

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Current Vacancies

Here is a list of current opportunities at names.co.uk.
Please click the job title to review the full description and to apply online.

Network Operations Centre Manager

Job Information

Job Title: Network Operations Centre Manager
Salary: Dependent on skills and experience
Reporting to: Operations Manager
Location: Office based in Reading

As the NOC manger you will be responsible for supervising a group of Team leaders and Technicians that will be responsible for the Data Centre Operations, where you will be walking into already established and functioning teams. The Group is responsible for Level 1 / 2 troubleshooting for many areas including: Windows / Linux systems, LAN/ WAN networking. In addition this group will be responsible for the physical installation of all equipment including server provisioning within the Data Centre Environment.

You will be responsible for the scheduling of teams to cover 24 x 7 support, 365 days a year.

You will also be responsible for contractors working outside of the UK and you will ensure that the Data Centre Operations are in accordance with established polices and procedures, monitor performance of teams and equipment. You will also be expected to deal with customer issues / complaints form time to time as and when they arise.

You will also manage a small team of managed server administrators. You will be expected to set team KPI’s and manage these with regular feedback to your line manager.

You will have full autonomy and will be required to work outside of the normal office hours, to cover to staff holidays / interactions with staff on night shift.

In the performance of your duties, you will be expected to use your best endeavours to promote and maintain the interests and reputation of the Company at all times.

Some of the responsibilities will include:

  • Provide leadership, technical expertise and management to group of Team Leaders and their teams.
  • Develop,refine,implement and maintain documentation enforcing support policies and procedures for the day-to-day Data Centre Operations.
  • Training and Motivating NOC technicians with support of other colleagues and management.
  • Develop and report on the KPI’s / Metrics for the performance of the NOC and Team Leaders.
  • Ensure NOC technician and Team Leaders adhere to the policies and provide resolution within the target SLA.
  • Deal with all customer complaints verbally and in writing when escalated from your teams.
  • KPI management.
  • Stock Management and Ordering (Memory, Disks, Raid Cards, CPU and so on)
  • Identify upsell opportunities within the existing customer base for pro-active calling by your teams;
  • To actively participate and engage in relevant forums related to Dedicated Hosting
  • To liaise with our EU brands in setting up procedures and process to allow them to resell our servers to their customers.
  • To be involved in ad-hoc projects representing Data Centre / Dedicated Hosting
  • Support and actively promote the Dada and Namesco values
  • To be part of an international group, sharing your experiences and knowledge to relevant colleagues across borders
  • Carry out such tasks that are required to meet the needs of the business
  • Using your initiative to take sales / support calls for other products and services as and when required, or requested by management

Required skills and experience

  • Strong IT skills including Internet, server hardware (Dell, HP, Supermicro)
  • 5 years Customer Services / Support / Leadership / Managerial experience
  • Resilient with the ability to problem solve
  • Working with Microsoft Word, Excel and Outlook at an intermediate level
  • Clear written and verbal skills
  • Good presentation skills
  • Good understanding of Dedicated Hosting / Virtual Server Market
  • KPI Management
  • Experience of the hosting industry
  • Experience of Data Centre Operations and working within the Data Centre environment

Key competencies

  • Providing excellent customer service
  • Delivering business results
  • Self motivation
  • Attention to detail
  • Making good decisions
  • Bringing innovation to problem solving
  • Autonomous and target-driven

Normal working hours

Your usual hours of work will be from 9:00 a.m. to 5:30 p.m. Monday to Friday inclusive, however these may be subject to alteration in accordance with the dictates of the business. You are entitled to a one hour lunch break, which is normally to be taken between 12:00 noon and 2:00 p.m. Depending on shift and cover patterns this may have to be taken at other convenient times.

You should be aware that travel might be required from time to time and sometimes this travel will be international. This will involve overnight stays.

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Front End Developer

Job Information

Job Title: Front End Developer
Salary: Dependent on skills and experience
Reporting to: User Interface Team Manager
Location: Office based in Worcester

With some really exciting plans ahead of us, names.co.uk are seeking a passionate and talented Front-End Developer. The candidate will be working in a marketing driven environment, focusing on deliverables for a group of sites attributed to their marketing manager. The individual must be able to slot in to a fast, but friendly team environment and be able to manage sites, act on briefs and action promotions to strict deadlines.

Normal Working Hours: Your usual hours of work will be from 9:00 a.m. to 5:30 p.m. Monday to Friday inclusive, however these may be subject to alteration in accordance with the dictates of the business. You are entitled to a one hour lunch break, which is normally to be taken between 12:00 noon and 2:00 pm.

Job description

You will be working on both new and rapidly evolving projects with cutting edge technologies, as well as some older legacy sites. There is constant emphasis to improve as you go and improve manageability and quality, so ideas regarding new techniques and technology are always listened to and are actively encouraged.

UI/UX Team Manager, Mark says: "The team has a great dynamic and balance with everyone having a genuine interest in providing a great user experience for our customers, we are approaching a brand new wave of interface redevelopments and testing which is a great time to be onboard."

The candidate will need to work closely with the team’s developers and other team members to help integrate the solutions.

Some of the responsibilities will include:

  • Defining innovative, scalable, dynamic and intuitive interface proposals
  • Translating designs into working CSS template based Adobe Photoshop PSD Layouts
  • Liaising with developers to integrate templates within the platform
  • Introduction and development of Javascript functionality
  • Maintenance and growth of the company websites
  • Production and Support of web based marketing activities
  • Analysing and proposing improvements through user testing, and analytical data review
  • Producing detailed proposals & specification for production
  • Liaising with related stakeholders on requirements and input to unsure a tasks success
  • Keeping up-to-date with the latest UX/UI standards and practices

Required skills and experience - Essential tools and languages:

  • Spotless and semantic HTML5
  • Methodically written & organised CSS(3)
  • CSS compilers, our preference is SASS / Compass
  • Working knowledge of Javascript / jQuery
  • Version control (Git / SVN)
  • Email design, creation and testing
  • Understanding of templating systems & MVC
  • Fluency in Adobe Creative Suite - particularly Photoshop

Essential - experience / techniques / traits:

  • Ability to create consistent quality of experience across devices, platforms and browsers.
  • Knowledge of good design practices when designing for the web.
  • Ability to work off a brief to conceptualise, design and implement UI/UX under time constraints.
  • Display competence of UI/UX techniques i.e. prototyping / wireframing.
  • The diplomacy to work with a team of various disciplines over a number of iterations to project completion.
  • Ability to pick things up as you go along.
  • Always looking for ways to improve and suggest improvements under the time constraints given.

Desirable experience:

  • Exposure to Zend & MVC
  • Javascript app frameworks MVVC / MVW i.e. Knockout / Angular etc
  • Knowledge of javascript design patterns (i.e. revealing module pattern)
  • Knowledge of AGILE - specifically Scrum and or Kanban
  • Working knowledge of relational databases
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Customer Service Advisor

Job Information

We are looking for a confident and customer focused Customer Care Advisor to join our expanding team. You will need a basic understanding of web technologies such as how the internet and websites work, email set-up and basic knowledge of hosting.

Your role will involve supporting customers with their websites, email accounts and hosting packages – answering queries and resolving issues both by phone and email. This can include general customer service and billing enquiries, enquiries regarding information about packages that names.co.uk offer, along with providing support on and resolving more technical issues.

Job Title: Customer Service Advisor
Salary: Dependent on skills and experience
Reporting to: Customer Care Team Leader
Location: Office based in Worcester

The normal hours of business of the company are presently 8:00 a.m. to 8:00 p.m. Monday to Friday and 10.00 a.m. to 6.00 p.m. on Saturday and Sunday, including bank holidays. However these may be subject to alteration in accordance with the dictates of the business and may result in 24 hour opening. Your basic hours of work will be variable depending on shift patterns worked with a maximum of 42.5 per week. You are required to work in accordance with the shift pattern appropriate to your department from time to time notified to you by the company. Currently you are required to work 5 days per week between Monday and Sunday inclusive on a variable basis as required by the dictates of the business. Shifts worked Monday to Friday inclusive will be for 8.5 hours per day inclusive of a one hour unpaid lunch break except for the last shift on each day which will be for 8 hours inclusive of a 30 minute unpaid lunch break. Shifts worked Saturday or Sunday inclusive will be for 8 hours per day inclusive of a 30 minute unpaid lunch break.

The company reserves the right to change from time to time the system of shifts it operates, the shift pattern applicable to you and/or your basic hours of work. The company also reserves the right to require you to work in such departments of its business as it shall notify to you from time to time.

Job Description

Some of the responsibilities will include but not limited to:

  • Being the first point of contact for customer technical, renewals, orders, billing, account enquiries via telephone, mail and fax
  • Ensuring all enquiries are logged and kept up-to-date and all problems followed through until resolved or concluded
  • Processing cancellations and refunds
  • Ensuring complaint logs are kept up-to-date and all problems are followed through until resolved or escalated for quick resolution.
  • Ensuring customers are kept up-to-date with developments
  • Ensuring all enquiries are resolved in line with the department SLAs & KPI's
  • Adding SSL certificates
  • Hosting swaps when required
  • Escalating problems to a team leader where necessary
  • Creating knowledgebase articles for the names.co.uk support centre

Required skills

  • Strong IT skills
  • Resilient & confident with the ability to problem solve
  • Knowledge of Microsoft Word, Excel and Outlook at an intermediate level
  • Clear written and verbal communication skills
  • Knowledge of web technologies such as websites, dedicating hosting and email set-up
  • Previous customer care or technical support experience within an IT/Web based/technical environment

Key Competencies

  • Providing World Class Customer Care
  • Delivering Business Results, performing to target
  • Excellent Communication Skills
  • Team Working
  • Self Motivation
  • Attention to detail
Apply Now

Systems Administrator

Job Information

Job Title: System Administrator
Location: Office based in London

We have an exciting opportunity for an experienced and passionate Systems Administrator to join our team in our London office. Working within a close knit team, you will need a positive and methodical approach with a high level of attention to detail.

Your usual hours of work will be from 9:00 a.m. to 5:30 p.m. Monday to Friday inclusive. However these may be subject to alteration in accordance with the dictates of the business. You are entitled to a one hour unpaid lunch break, which is normally to be taken between 12:00 noon and 2:00 p.m., but depending on shift and cover patterns may have to be taken at other convenient times.

Job description

You will be responsible, on a day-to-day basis, for managing technical architectures that deliver Namesco’s Shared Hosting Products. This includes making sure that all services are available for 100% of the time as well as making sure that the services are optimised to serve as quickly as possible. Another important part of the role is to liaise with other departments in the company including Development and Support, to help resolve issues and identify areas that require work. This includes producing tools to enable the support department to troubleshoot problems without escalating them.

You should have a minimum of 10 years experience in a systems administration role and a technical related degree is preferred. You should be a highly proactive individual who can create resilient, scalable and innovative platforms from design through implementation, administration and future development. You will be comfortable working on projects both on your own and working as part of a team.

In the performance of your duties, you will be expected to use your best endeavours to promote and maintain the interests and reputation of the Company at all times.

As a Senior System Administrator, you could also be requested to act as a Project Manager and to coordinate groups of people who work on projects, ensuring that the department’s SLAs are consistently met and, wherever possible, exceeded. In addition you could be asked to play a major part in driving change and improvement initiatives, as well as coaching and advising staff.

Some of the responsibilities will include:

  • Supporting existing platforms
  • Ensuring 24/7/365 uptime of systems and services
  • Maintain and install Linux (Centos) servers
  • Demonstrate expert knowledge of the systems and processes
  • Act as referral point to help staff resolve queries and problems
  • Act as a channel for escalating issues from the team to senior management
  • Document solutions and builds to provide a knowledge base to other administrators
  • Train and share knowledge of implemented and maintained systems with other departmental staff
  • Resolve escalated issues using our internal issue tracker
  • Develop new products or services that would help the company be more successful
  • Identify areas that need to be upgraded, then plan and implement
  • Suggest and implement new approaches and architectural improvements
  • Review system logs and monitor systems
  • Join the on-call rota to provide out of hours emergency support
  • Travel to various offices and datacentres when required
  • Ensure the smooth daily running of and upgrades to web, ftp, mail, dns and other services
  • Ensure sufficient capacity and performance is available for all systems
  • Comply with Health and Safety regulations, ensuring safety of self and others at all times
  • Liaise with suppliers regarding their products and services
  • Keep abreast and informed of current I.T. technologies

Required skills

  • Very strong IT skills in an internet environment
  • Resilient with the ability to problem solve
  • Clear written and verbal communication skills
  • Operating Systems: Significant experience with Linux
  • Languages: Bash, PHP, others helpful
  • Strong clustering knowledge of both applications and hardware (SAN, NAS)
  • Strong experience working with MySQL, Apache, Exim, PHP
  • Very good Project Management skills
  • Good TCP/IP and networking knowledge
  • Good knowledge of High Availability systems and load balancing
  • Strong firewall and security skills
  • Full UK Driving licence

Key competencies

  • Delivering business results
  • Optimising budgets and resources
  • Team working
  • Self motivation
  • Attention to detail
  • Decision making
  • Bringing innovation to problem solving
  • Excellent communication

Desirable competencies

  • People leading and coordination
  • Developing others
  • Ability to work well under pressure
Apply Now

Systems / Networks Administrator

Job Information

Job Title: System / Networks Administrator
Salary: Dependent on skills and experience
Reporting to: Head of Network and Infrastructure, UK
Location: Office based in Reading

We are looking for a skilled and experienced Systems / Network Administrator to join our growing team in our Reading Data Centre. The role leans more towards Systems Administration but the successful candidate will also need strong Networking skills and a broad range of experience covering both Systems and Networks Administration.

Your basic hours of work will be a maximum of 42.5 per week. You will be required to work Monday to Friday from 9am to 5:30pm, 8.5 hours per day inclusive of one hour unpaid lunch.

Job description

Working as part of a dedicated and enthusiastic team, you will be responsible, on a day-to-day basis, for developing and maintaining production networks and related systems infrastructure for large ISP networks. This includes making sure that all services are available for 100% of the time as well as making sure that the services are optimised to serve as quickly as possible. Another important part of the role is to liaise with other departments in the company including Development and Support, to help resolve issues and identify areas that require work.

The candidate will be helping to maintain and enhance a multi-vendor ISP networking environment covering BGP, OSPF, routing, switching, load balancing, firewalls etc., across multiple data centres. In addition, the candidate will have an excellent knowledge of Linux systems administration, able to maintain servers supporting most infrastructure systems required for an ISP environment, including BGP route servers, DNS servers, LDAP & Radius systems, MySQL databases and Apache web servers. The ideal candidate will work well in an international team to support a Europe-wide business and be able to collaborate with different teams and business units.

In the performance of your duties, you will be expected to use your best endeavours to promote and maintain the interests and reputation of the Company at all times as well as acting as a role model for all Advisors and Specialists.

We are looking for an individual who is a problem solver and passionate about carving themselves a role with a broad range of skills. We would prefer someone who gets their hands dirty rather than specialising in one thing. Years of experience are of course preferred but not essential - someone who can demonstrate an interest in all aspects of systems, networking, coding and how everything fits together, probably considers themselves a ‘jack of all trades’ and has the right attitude is what we need.

Some of the responsibilities will include:

  • Supporting existing core ISP network, providing access to several thousand servers across multiple data centre locations
  • Systems administration of primarily Linux based internal server support infrastructure
  • Maintaining good cabling, patching, power wiring etc. within the data centre environment
  • Documentation of existing and new deployments
  • Shared out-of-hours emergency on-call support on a rota basis
  • Demonstrate expert knowledge of the systems and processes
  • Act as referral point to help staff resolve queries and problems
  • Resolve escalation issues from other departments via internal issue trackers and ticketing systems
  • Develop new products or services that would help the company be more successful
  • Suggest and implement new approaches and architectural improvements

Required skills

  • Systems Administration experience of infrastructure services, based on Linux (Debian/Ubuntu/CentOS) and OpenBSD
  • ISP networking knowledge of BGP, OSPF,VRRP, HSRP, IPsec, all levels of the IPv4 and IPv6 stack
  • Experience of multiple network vendors, e.g. Cisco, Juniper, Extreme, Foundry, Dell
  • Server installation automation (TFTP/PXE/Kickstart/Anaconda/Debconf)
  • Creative problem solving abilities
  • Clear written and verbal skills
  • Basic languages skills: Perl, PHP, Python, Bash, others helpful
  • Excellent Project Management skills
  • Experience with revision control systems (Subversion)

Key competencies

  • Delivering business results
  • Team working
  • Self motivation
  • Attention to detail
  • Making good decisions
  • Bringing innovation to problem solving
Apply Now

Web Developer

Job Information

Job Title: Web Developer
Salary: Dependent on skills and experience
Reporting to: Head of IT UK and Group Network Manager
Location: Office based in Reading

An opportunity has arisen for a PHP/MySQL developer to join our team in our Reading Data Centre. The successful applicant will have an enthusiastic attitude for their work with significant commercial experience in creating secure, high-performance web applications.

Normal Working Hours: Your usual hours of work will be from 9:00 a.m. to 5:30 p.m. Monday to Friday inclusive, however these may be subject to alteration in accordance with the dictates of the business. You are entitled to a one hour lunch break, which is normally to be taken between 12:00 noon and 2:00 p.m. Depending on shift and cover patterns this may have to be taken at other convenient times.

Job description

After many years of sustained growth, both organically and through acquisitions, Namesco is entering a new phase of expansion. The company is now keen to improve existing systems and extend its product range, providing the opportunity for many exciting development projects.

The role requires a good general understanding of Internet technologies and their underlying protocols, such as HTTP, SMTP and DNS. PHP and MySQL applications form the core of all of Namesco's systems and are used to manage the email, web hosting and broadband infrastructures. Working with sensitive and business critical data also requires a thorough understanding of security and data integrity issues on the Internet.

Experience with HTML, CSS, Javascript and working to applicable W3C standards is also required. Experience of working in an Agile software development environment, together with jQuery and knowledge of XML, Web Services, MVC and Zend Framework would be desirable.

Essential requirements:

  • Strong experience of PHP and MySQL
  • Good understanding of the principles of Object Orientated Programming
  • Good understanding of security issues on the internet
  • Good understanding of internet protocols
  • HTML
  • CSS
  • Javascript

Desirable experience

  • Zend Framework
  • Subversion
  • Agile Software Development with Scrum
  • Ajax
  • DOM Scripting
  • jQuery
  • MVC Applications
  • RedHat & Debian Linux distributions
  • Web Services (Soap or RESTful)
  • XML
  • PHP Tools (PHPUnit and XDebug)
  • NoSQL databases
  • Memcache
  • Yii Framework knowledge

Key competencies

  • Enthusiasm and a desire to learn
  • Excellent problem solving skills
  • Ability to communicate advanced concepts well
  • Attention to detail
  • Good team player
  • Ability to work in a fast moving environment and to tight deadlines
Apply Now