Job Specification:

Job Title: Systems/Application Developer
Location: Office based in Maidenhead

System/Application Developer to join our Network/Infrastructure Team in Maidenhead. This is a permanent, full time position.

Position Type: Permanent

Salary: Dependent on skills & experience

Reporting to: Group Network Manager and Head of Network and Infrastructure, UK

Normal Working Hours: Your usual hours of work will be from 9:00 a.m. to 5:30 p.m. Monday to Friday inclusive, however these may be subject to alteration in accordance with the needs of the business. You are entitled to a one hour lunch break, which is normally to be taken between 12:00 noon and 2:00 p.m. Depending on shift and cover patterns this may have to be taken at other convenient times. You should be aware that travel might be required from time to time and sometimes this travel will be international. This will involve overnight stays.

Job Description

You will be responsible, on a day-to-day basis, for managing technical architectures that deliver Namesco’s Dedicated and Virtual Products. This includes making sure that all services are available for 100% of the time as well as making sure that the services are optimised to serve as quickly as possible. Another important part of the role is to liaise with other departments in the company including Development and Support, to help resolve issues and identify areas that require work. This includes producing tools to enable the support department to troubleshoot problems without escalating them.
The ideal candidate will work well in a international team with contacts across Europe; This person needs to be able to cooperate with different people and feel at home in Perl development with main focus in system integration. Knowledge of other programming languages (mainly Python/PHP) would be a plus and Linux system administration as well.
In the performance of your duties, you will be expected to use your best endeavours to promote and maintain the interests and reputation of the Company at all times as well as acting as a role model for all Advisors and Specialists.

Responsibilities

• Supporting existing applications
• Developing new features for our Magic Provisioning System for Servers
• Integration of Magic with other systems within the dada.pro group.
• Demonstrate expert knowledge of the systems and processes
• Act as referral point to help staff resolve queries and problems
• Resolve escalated issues with Provisioning system using our internal issue tracker
• Develop new products or services that would help the company be more successful
• Suggest and implement new approaches and architectural improvements

Required Skills

• Strong IT skills inc. internet
• Resilient with the ability to problem solve
• Clear written and verbal skills
• Operating Systems: 2+ years experience with Linux and Windows
• Languages: Perl, PHP, Bash, others helpful
• Basic Application Clustering knowledge
• 2 + Years of experience with Perl, with emphasis in System Administration / Web Development
• 2 + Years of experience with MySQL
• Excellent Project Management skills
• Excellent Software Development skills
• Knowledge and Experience in System Administration
• Experience with revision system (CVS / SVN)
• TCP/IP and networking knowledge

Key Competencies

• Delivering Business Results
• Team Working
• Self Motivation
• Attention to detail
• Making good decisions
• Bringing innovation to problem solving

Job Specification:

Job Title: Systems / Networks Administrator
Location: Office based in Maidenhead

We currently have one permanent and two contracting positions available to join our Network and Infrastructure Team in Maidenhead. The contracting positions are initially until the end of 2013.

Position Type: Permanent & Contract

Salary: Dependent on skills & experience

Reporting to: Group Network Manager and Head of Network and Infrastructure, UK

Normal Working Hours: Your basic hours of work will be a maximum of 42.5 per week. You will be required to work Monday to Friday from 9am to 5:30pm, 8.5 hours per day inclusive of a one hour unpaid lunch.

Job Description

You will be responsible, on a day-to-day basis, for developing and maintaining production networks and related systems infrastructure for large ISP networks. This includes making sure that all services are available for 100% of the time as well as making sure that the services are optimised to serve as quickly as possible. Another important part of the role is to liaise with other departments in the company including Development and Support, to help resolve issues and identify areas that require work.

The candidate will be helping to maintain and enhance a multi-vendor ISP networking environment covering BGP, OSPF, routing, switching, DWDM fibre, load balancing, firewalls etc, across multiple datacenters. In addition, the candidate will have an excellent knowledge of Linux systems administration, able to maintain servers supporting most infrastructure systems required for an ISP environment, including BGP route servers, DNS servers, LDAP & Radius systems, MySQL databases and Apache web servers. The ideal candidate will work well in an international team to support a Europe-wide business and be able to cooperate with different teams and business units.

In the performance of your duties, you will be expected to use your best endeavours to promote and maintain the interests and reputation of the Company at all times as well as acting as a role model for all Advisors and Specialists.

We are looking for an individual who is a problem solver and passionate about carving themselves a role with a broad range of skills. We would prefer someone who gets their hands dirty rather than specialising in one thing. Years of experience are of course preferred but not essential - someone who can demonstrate an interest in all aspects of systems, networking, coding and how everything fits together, probably considers themselves a ‘jack of all trades’ and has the right attitude is what we need.

Responsibilities

• Supporting existing core ISP network, providing access to several thousand servers across multiple data centre locations
• Systems administration of primarily Linux based internal server support infrastructure
• Maintaining good cabling, patching, power wiring etc within datacentre environment
• Documentation of existing and new deployments
• Shared out-of-hours emergency on-call support on a rota basis
• Demonstrate expert knowledge of the systems and processes
• Act as referral point to help staff resolve queries and problems
• Resolve escalation issues from other departments via internal issue trackers and ticketing systems
• Develop new products or services that would help the company be more successful
• Suggest and implement new approaches and architectural improvements

Required Skills

• Systems Administration experience of infrastructure services, based on Linux (Debian/Ubuntu/CentOS) and OpenBSD
• ISP networking knowledge of BGP, OSPF, DWDM, VRRP,HSRP, IPsec, all levels of the IPv4 and IPv6 stack.
• Experience of multiple network vendors, e.g. Cisco, Juniper, Extreme, Foundry, Dell
• Server installation automation (TFTP/PXE/Kickstart/Anaconda/Debconf)
• Creative problem solving abilities
• Clear written and verbal skills
• Basic languages skills: Perl, PHP, Python, Bash, others helpful
• Excellent Project Management skills
• Experience with revision control systems (Subversion)

Key Competencies

• Delivering Business Results
• Team Working
• Self Motivation
• Attention to detail
• Making good decisions
• Bringing innovation to problem solving

Job Specification:

Job Title: Customer Service Advisor
Location: Office based in Worcester

We have several contracting positions open within our Contact Centre for Customer Service Advisors. These are all based from our Worcester office.

Position Type: Permanent

Salary: Dependent on skills & experience

Reporting to: Customer Care Team Leader

Normal Working Hours: The normal hours of business of the company are presently 8:00 a.m. to 8:00 p.m. Monday to Friday and 10.00 a.m. to 6.00 p.m. on Saturday and Sunday, including bank holidays. However these may be subject to alteration in accordance with the dictates of the business and may result in 24 hour opening. Your basic hours of work will be variable depending on shift patterns worked with a maximum of 42.5 per week. You are required to work in accordance with the shift pattern appropriate to your department from time to time notified to you by the company. Currently you are required to work 5 days per week between Monday and Sunday inclusive on a variable basis as required by the dictates of the business. Shifts worked Monday to Friday inclusive will be for 8.5 hours per day inclusive of a one hour unpaid lunch break except for the last shift on each day which will be for 8 hours inclusive of a 30 minute unpaid lunch break. Shifts worked Saturday or Sunday inclusive will be for 8 hours per day inclusive of a 30 minute unpaid lunch break.

The company reserves the right to change from time to time the system of shifts it operates, the shift pattern applicable to you and/or your basic hours of work. The company also reserves the right to require you to work in such departments of its business as it shall notify to you from time to time.

Job Description

Answering the telephone and responding to faxes and emails, you will handle all customer enquiries relating to the services offered by Namesco.

You will be trained to handle multiple phone/ticket queues, technical, billing and inbound orders. You will also be required to do outbound proactive customer care calls.

The successful candidate will be able to carry out their duties in an efficient manner with the aim of satisfying customer requirements, even when dealing with the most difficult customers. Pro-active and able to work well on your own initiative, you will be responsible for ensuring that the relevant departments within the company take the necessary steps to resolve the queries that you present to them. You will be responsible for following up any outstanding problems via these departments whilst keeping the customer informed of all developments. You will also possess a high level of accuracy. As part of your role you will be expected to maximise any sales opportunities presented to you, whether that be via up selling, cross-selling or referring dedicated server leads to the specialised sales team.

In the performance of your duties, you will be expected to use your best endeavours to promote and maintain the interests and reputation of the company at all times.

Some of the responsibilities will include but not limited to:

• Being the first point of contact for customer technical, renewals, orders, billing, account enquiries via telephone, mail and fax
• Ensuring all enquiries are logged and kept up-to-date and all problems followed through until resolved or concluded
• Process of cancellations
• Ensuring complaint logs are kept up-to-date and all problems are followed through until resolved or escalated for quick resolution.
• Ensuring customers are kept up-to-date with developments
• Ensuring all enquiries are resolved in line with the department SLAs & KPI’s
• Adding SSL certificates
• Hosting swaps when required
• Escalating problems to a team leader where necessary
• Processing refunds
• Creating knowledgebase articles for the names.co.uk support centre
• Carry out such tasks that are required to meet the needs of the business

Required Skills

• Strong IT skills
• 1 years Technical Support/Helpdesk experience
• Resilient with the ability to problem solve
• Working with Microsoft Word, Excel and Outlook at an intermediate level
• TCP/IP networking configuration
• Broadband/Dial-up Troubleshooting
• Windows XP, 2000, 20003, Vista desktop support
• ADSL Hardware support
• Clear written and verbal skills

Key Competencies

• Providing World Class Customer Care
• Delivering Business Results
• Excellent Communication Skills
• Team Working
• Self Motivation
• Attention to detail

Job Specification:

Job Title: PPC Specialist
Location: Office based in Worcester

We have an exciting new permanent role for a PPC Specialist based out of our Worcester office, reporting to our Customer Acquisition Marketing Manager. Have you had experience working with analytics/Adwords software and be able to carry out comprehensive conversion rate analysis and ROI tracking for multiple brand Pay Per Click accounts. If so you could be the right person for this role.

Position Type: Permanent

Salary: Dependent on skills & experience

Reporting to: Customer Acquisition Marketing Manager

Normal Working Hours: Your usual hours of work will be from 9:00 a.m. to 5:30 p.m. Monday to Friday inclusive. However these times may vary and you may need to work outside normal office hours when required and/or necessary. You are entitled to a one hour unpaid lunch break, which is normally to be taken between 12:00 noon and 2:00 p.m., but may have to be taken at other convenient times.

Job Description

Reporting directly to the Customer Acquisition Manager and working in conjunction with the Marketing team, you will be expected to cost-effectively handle the Pay Per Click advertising campaigns for multiple Domain & Hosting brands, compile performance documents and devise new initiatives to constantly improve customer acquisition performance.

This will include setting up new and managing existing long established campaigns, building and managing lists of keywords, establishing targets and managing budgets with careful attention paid to daily bid management across campaigns in this highly aggressive industry.

The right person:

You will have a good understanding of marketing in general and be able to turn data into meaningful insights that help to refine marketing campaign effectiveness. You will monitor competitor advertising and be empowered to respond directly to competitive threats so that performance is maintained.

The ideal candidate will have experience of working with analytics/Adwords software and be able to carry out comprehensive conversion rate analysis and ROI tracking for multiple brand Pay Per Click accounts. The ideal candidate would have:

1. PPC Manager with relevant experience of 1 - 2 years
2. Google Adwords Specialist; ideally Adwords qualified, and or Google Analytics Qualified and or Microsoft® adCenter accredited.
3. Ability to write search ad copy and optimise through A/B testing
4. Experience in managing large scale performance based PPC campaigns on Adwords and Bing platforms
5. Experience of managing large scale display campaigns either through Google or other networks
6. Experience in gathering insights from multiple data sources and making informed decisions to improve performance of search campaigns

Some Responsibilities:

• Coordinating and managing marketing campaigns on Google Adwords and Bing Ads
• Accelerate PPC Marketing using analytical and creative skills.
• Develop and exploit relationship with Google account management to help propose new acquisition channels and test structures
• Good analytical skills to gain high quality score & improve PPC Campaigns
• Track and update traffic patterns through PPC or cost per click, as well as daily Adwords management.
• Manage daily spend budget
• Conduct keyword analysis by industry, business, and trends
• Develop and constantly refine keyword list and write ad creative
• Keyword competitor analysis
• Recommend changes to landing pages to improve conversion rate
• Manage Google Retargeting Campaigns
• Regular monitoring of banner ad performance on retargeting campaigns
• Liaison with international colleagues to share best practice and to benchmark local vs group performance trends
• Take advantage of channels like YouTube in-stream and in-search to support direct activity and brand awareness

Key Competencies

• Able to proactively manage own time and priorities to deliver business goals
• Attention to detail and ability to focus full attention on bid management
• Strong analytical capabilities with the ability to turn data into meaningful insight

Job Specification:

Job Title: Web Designer
Location: Office based in Worcester

A permanent position working with our User Interface and Content Team based in Worcester. The role predominantly involves the design, creation and delivery of materials to support the company's marketing activities.

Position Type: Permanent

Salary: Dependent on skills & experience

Reporting to: UK Store Design Manager, User Interface & Content Team

Normal Working Hours: Your usual hours of work will be from 9:00 a.m. to 5:30 p.m. Monday to Friday inclusive, however these may be subject to alteration in accordance with the dictates of the business. You are entitled to a one hour lunch break, which is normally to be taken between 12:00 noon and 2:00 p.m. Depending on shift and cover patterns this may have to be taken at other convenient times.

Job Description

The role predominantly involves the design, creation and delivery of materials to support the company's marketing activities.

In the performance of your duties, you will be expected to use your best endeavours to promote and maintain the interests and reputation of the Company at all times.

Candidates must have experience in producing web pages, emails and banners, the testing of them and a full understanding of the standards required for each.

It is important that the design integrity is upheld in detail and that close communication is kept with the designers and marketing staff in order to maintain this.

Graphic and Multimedia design work will also need to be produced for the many activities undertaken independently or in calibration with the teams Graphic Designers.

Responsible for testing and ensuring that landing pages are multi browser compatible, and conforms to both web and accessibility standards.

Close communication with the Marketing team will be required to ensure the activities meet the requirements and standards set.

An understanding of Javascript, or PHP would be advantageous.

Working Knowledge of Adobe applications (Photoshop, Fireworks and Flash) will be required and the ability to use text based HTML/CSS editors for these tasks (i.e. Sublime Text, Notepad++).

In the performance of these duties, they will be expected to endeavour to promote and maintain the interests and reputations of the Company at all times, and maintain good relationships with working colleagues.

Some of the responsibilities will include:

• HTML Landing Pages
• HTML Emails
• HTML Website Pages & Elements
• Flash Advertising Banners
• Promotional Web Graphics
• Print Materials
• Production and Support of web based marketing activities & collateral

Liaise effectively with the Marketing team to ensure requirements are delivered to specification.

Coordinate with project managers to ensure that tasks meet standards and requirements

Work closely with other team members on combined tasks and projects

Following tasks through from brief to delivery and working to tight deadlines

Carry out such tasks that are required to meet the needs of the business

Required Skills:

Minimum 2 Years Web Designer Experience

High Competency in:

• XHTML
• CSS 2.1/3.0
• Cross Platform Browser Compatibility
• HTML Email Design & Email Client Compatibility
• Adobe Photoshop
• Abobe Flash for Banner Design & Creation

Experience and Working Knowledge of:

• HTML5
• Javascript
• Version / Source control
• Performance optimisation and standards for landing pages
• Advertising Web Banner technical standards & requirements
• Abobe Illustrator, InDesign, Fireworks & Acrobat
• Usability, Accessibility, SEO & W3C Standards
• XML
• PHP
• Ajax

Key Competencies:

• Excellent communication and problem solving skills
• Ability to work both independently and as part of a team
• Attention to detail
• Ability to work in a fast moving environment and to tight deadlines
• Ability to use code using text based HTML/CSS editors
• Production of semantic and web standards based XHTML/CSS