Questions?

Browse our Frequently Asked Questions for instant help and advice

Q. How easy is it to use?: A. Very easy, if you can use programs like Word or Excel you will have no problems using the Admin Panel. To make things as easy as possible, there are also WYSIWYG (What You See Is What You Get) editors with ‘drag & drop’ capabilities, so you can visually edit and manage your entire website with ease.
Q. Do I need to hire a web designer?: A. The software comes with 300 industry templates, including colour variations, making it very easy to have your shop up and running in no time.
Q. Do I also need to buy a website hosting package?: A. No, we provide the hosting for your shop, included within the price of your package.
Q. Is the software secure?: A. Yes, the checkout process uses SSL encryption to ensure that all details are protected. The software is also prepared for Safe Buy and Trusted Shop certification; you can simply complete the applications within your Admin Panel.
Q. Can it automatically tell me when I have a new order?: A. Yes, you can set up email notifications so you will receive an email at any stage of the order process you choose.
Q. How am I able to accept money online?: A. We provide a host of various options including PayPal, Google Checkout, Sage Pay, WorldPay and HSBC. So you can accept payments from pretty much anyone, anywhere, anytime.
Q. I have hundreds of products, is it easy to add them to my shop?: A. Yes, you can import (and export) to the shop using .CSV files making managing high numbers of products easy.
Q. Is there any easy way to contact all of my customers with, for example, a special offer?: A. Yes, the integrated Newsletter tool makes contacting customers a piece of cake. You can also incorporate the “coupon” feature to provide special offers and discounts directly into each customer’s personalised newsletter. (Newsletter tool available with Ecommerce Professional package upwards)
Q. I sell on eBay at the moment, will I still be able to?: A. Yes, you can directly feed products into eBay and other portals such as Shopping.com and Google Base directly from your Admin Panel.
Q. What kind of support will I get?: A. The software contains advanced help guides as well as video tutorials. We also have an extensive knowledge base to help you.
Q. Do I need to buy additional software to create invoices etc.?: A. No, you can generate invoices, packing slips and modify and manage your orders all from your Admin Panel.
Q. Can I use Google Webmaster Tools?: A. Yes, in the advanced settings area you can add the Google Verify tag to the correct area of your web pages (the “head”).
Q. How can I interact with my customers?: A. Depending on which Ecommerce package you choose there are many features included that enable you to improve your customer service and support including the newsletter tool, forums and blogs, as well as allowing product reviews and comments.
Q. Can I change my website theme for special occasions such as Christmas?: A. Yes, you can create multiple templates and activate them as and when you require.
Q. Do I need expensive software to resize my product images for my shop?: A. No, when you upload your images, our software automatically resizes them and optimises them for display in your shop.
Q. Can I split my customers into different groups?: A. Yes and you can also allocate different price discounts and access to certain pages depending on which customer group they are in.
Q. Do customers have to register to buy from me?: A. It’s completely up to you, you have the option of making registration mandatory or not.
Q. Can customers join my newsletter without registering?: A. It’s up to you, you can add the newsletter page element to your site so any visitors can sign up.
Q. Can I have different delivery costs for multiple items and weights?: A. Yes you can. You can also set them by regions depending on which Ecommerce package you choose.
Q. Can I have a blog or news area on my website?: A. Indeed, some of our Ecommerce packages include the option to add a blog, which you can use to provide your customers and visitors with news, updates, discounts and any other content you wish to share.
Q. Is it possible to incorporate a forum such as PHPBB or VBulletin?: A. Unfortunately not, however some of our Ecommerce packages come with an integrated Forum as standard removing the need to rely on third party software.
Q. If I decide I need more products or features than the Ecommerce package I chose, is it possible to upgrade and keep my current site?: A. Yes, upgrading is very easy and won’t affect all the work you have already done.

**Offer is 25% discount on Professional, 33% discount on Premium and 50% discount (equivalent 6 months free) on Platinum Annual Ecommerce plans for the first billing period only and includes a .uk Domain Name registered Free for 2 years. Offer does not apply to renewals.